酒店回复: Dear Jay,Thank you for leaving your feedback. We're disappointed to hear your reservation could not be honored as expected. Your experience is not what we strive to provide our valued guests, and we are sorry we did not have a king room available. We hope to have the opportunity to welcome you back and provide a stay that exceeds your expectations in the future.
5.0分
其他
Clean room, comfortable bed. The staff was courteous and friendly. Check in and out was easy.
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酒店回复: Thank you for your review. It's always rewarding to learn our guests enjoyed a comfortable visit with us, and we know our team will be delighted to hear your praise. We look forward to seeing you again soon at Holiday Inn Express & Suites Alcoa (Knoxville Airport).
4.0分
其他
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Clean room and pleasant staff. Only complaint was we were trying to find local hospital and front desk staff did not know. Might consider including an informational card on emergency assistance at the front desk.
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酒店回复: Thank you for sharing your feedback with us. We’re glad that you found the room clean and our team pleasant. We also truly appreciate your thoughtful suggestions regarding emergency assistance information, and we understand how important it is to have easy access to local resources. Rest assured, we will take your comments into consideration as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to welcome you back for an even more exceptional stay in the future.
5.0分
家庭亲子
Staff was very accommodating, pleasant & helpful. Room was ok, could stand a bit of updating carpeting (stained) and fixtures in bathroom (rusted).
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酒店回复: We’re happy to know you enjoyed the friendly service during your stay. Your feedback about the room condition is appreciated and will be reviewed with our team to ensure improvements are made. Thank you for taking the time to share your thoughts.
3.0分
其他
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The walls must be paper thin! We were startled awake to the noise of the shower, and someone coughing and sneezing. It was so loud that we believed they were in our bathroom!!
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酒店回复: Thank you for staying with us and sharing your experience. We’re sorry the noise affected your rest and appreciate you letting us know. Your feedback helps us look for ways to make future stays more comfortable.
5.0分
其他
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Was in town for a car show this past weekend and absolutely LOVED the option to get a room with drive-up access. Room was clean, comfortable bed, great breakfast spread with so many options for everyone and friendly staff. Hotel was conveniently located near the airport and had a few restaurants within walking distance.
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酒店回复: Dear John,Thank you for your wonderful review! We're thrilled you enjoyed your stay with us during the car show weekend. It's great that the drive-up access, clean and comfortable accommodations, and our friendly team added to your experience. We're also glad our delicious breakfast offerings helped start your day off right. It was a pleasure having you at Holiday Inn Express & Suites Alcoa (Knoxville Airport), and we look forward to welcoming you back for another memorable visit soon.
4.0分
其他
Best service
The room was clean, nice fresh sheets. Housekeeping was awesome as well.
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酒店回复: Thank you for sharing your feedback! We’re so glad to hear that your room was clean and that you enjoyed the fresh sheets. It’s wonderful to know our housekeeping team made a positive impression. Your kind words mean a lot to them. We hope to welcome you back soon!
5.0分
其他
The two women who worked the breakfast shift were exceptional!!
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酒店回复: It was a pleasure to host you at Holiday Inn Express & Suites Alcoa (Knoxville Airport). We are thrilled you were so impressed with the top-notch service you received at breakfast that you took a moment to write this review! We value you as our guest and hope to have the opportunity to welcome you back.
5.0分
商务出差
Comfortable room, very friendly & helpful staff (Treeva ?)
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酒店回复: Thank you for staying with Holiday Inn Express & Suites Alcoa (Knoxville Airport) and for taking a moment to share your review. We’re glad to hear you enjoyed your comfortable room and the helpful, welcoming service from our team. We appreciate your kind words and hope to see you again soon!
这对我们的旅行很有帮助。
我两晚入住的标准大床房没有入住。他们给我安排了标准大床房。我要求换到大床房，结果被告知没有空房，于是取消了预订，换了另一家酒店。
Clean room, comfortable bed. The staff was courteous and friendly. Check in and out was easy.
Clean room and pleasant staff. Only complaint was we were trying to find local hospital and front desk staff did not know. Might consider including an informational card on emergency assistance at the front desk.
Staff was very accommodating, pleasant & helpful. Room was ok, could stand a bit of updating carpeting (stained) and fixtures in bathroom (rusted).
The walls must be paper thin! We were startled awake to the noise of the shower, and someone coughing and sneezing. It was so loud that we believed they were in our bathroom!!
Was in town for a car show this past weekend and absolutely LOVED the option to get a room with drive-up access. Room was clean, comfortable bed, great breakfast spread with so many options for everyone and friendly staff. Hotel was conveniently located near the airport and had a few restaurants within walking distance.
Best service
The room was clean, nice fresh sheets. Housekeeping was awesome as well.
The two women who worked the breakfast shift were exceptional!!
Comfortable room, very friendly & helpful staff (Treeva ?)