Extremely slow and unprofessional check-in by the staff. Room smelled like smoke. Shower not clean.
4.0分
其他
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Hotel staff was polite...room okay...parking was not good , due to bike week , lots of trailers! With no roo for them. Bathtub was broke on floor, duct taped over....
2.0分
商务出差
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Our dishwasher had caked detergent on bottom. Bathroom fan was not working. These were eventually repaired (after 4 days of notifying staff).
While we appreciated them getting these items fixed, we were there for business & it was not convenient trying to get ready in a steamy bathroom. The manager, Liz? was relentless in trying to get fixed for us, in fact, I think they actually had to take a fan from another room, as they didn't have parts available.
3.0分
家庭亲子
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The staff was excellent. They need a better housekeeper or follow up on the person to ensure cleaning is beyond average. The tub to the shower wasn't cleaned. I didn't report it as it was a late check in and I was ready to get in and out. Thankfully I use shower shoes. Also, one of my pillow cases had red hair dye left on it, not from me. Lastly, the elevator floor remained dirty the entire weekend, that's not a good thing.
5.0分
其他
Rooms were clean and functional, but upon check-in there were a few trash bags outside one of the rooms in the hallway.
1.0分
其他
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There was a huge bug in my room, the bathroom door didn’t close. The kitchen drawer wouldn’t stay closed. It has seen better days. It looked nothing like the pictures.
I had to wait for the clerk to return from picking somebody up and when she came in with the other person, instead of asking me if I was checking in, she checked in the other lady and afterwards asked if I was checking in. She wasn’t friendly or apologetic about over looking me. When I checked out, the morning staff had me waiting also, but she did apologize and was very friendly.
3.0分
其他
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Normally I would not comment if only 1-2 issues, but several items (maintenance related mostly) did need addressed... First, on the positive side: room decor was modern & lovely; the bed was very cozy... a bag of trash had been left under the kit sink, along with a drink in the fridge; #2) the glass in bathroom wasn't wrapped and when I inspected it closer, it had obvious residue of having been used; #3) the ice machine in freezer didn't work; #4) the mini microwave smelled like it might be close to catching fire when ran only 1 minute in am to warm coffee; and finally #5) the room I was given was directly across from guest laundry and the noise of the door latching as people accessed the area was somewhat annoying, although I tried to buffer the noise by placing a rolled towel along door base and slept with ear plugs. (I know to request a quieter room location in the future!) *items#1-3 were reported to the front desk attendant upon departure.
5.0分
其他
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My room was clean, I received quick service when s couple of light bulbs needed to be changed, and the room setup and amenities were unique including a full-size refrigerator, dishwasher, and a 2- burner, smooth top stove on the kitchen area counter. I would stay here again.
1.0分
其他
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Someone clearly smoked in that room. Room bathroom has nail clippings and hair clippings all over the place. My daughter and I did not shower there as the shower looked disgusting. I asked for another room for my second night which thankfully they did.
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酒店回复: I would like to first apologize for the bad impression you received of our hotel. We strive for all guests to have a great and comfortable experience here at Candlewood Suites. I have passed your review onto our housekeeping team to ensure something like this doesn't happen again. I hope you would consider giving us another chance if you are ever in the area again.Sincerely,Beth BFront Desk
5.0分
其他
Close to airport and close to restaurants I was previously a part owner.Wendy’s,Applebee’s,and Texas Roadhouse over thel last 47 years.
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酒店回复: Thank you for leaving us a great review. We appreciate it and look forward to seeing you again.
Extremely slow and unprofessional check-in by the staff. Room smelled like smoke. Shower not clean.
Hotel staff was polite...room okay...parking was not good , due to bike week , lots of trailers! With no roo for them. Bathtub was broke on floor, duct taped over....
Our dishwasher had caked detergent on bottom. Bathroom fan was not working. These were eventually repaired (after 4 days of notifying staff).
While we appreciated them getting these items fixed, we were there for business & it was not convenient trying to get ready in a steamy bathroom. The manager, Liz? was relentless in trying to get fixed for us, in fact, I think they actually had to take a fan from another room, as they didn't have parts available.
The staff was excellent. They need a better housekeeper or follow up on the person to ensure cleaning is beyond average. The tub to the shower wasn't cleaned. I didn't report it as it was a late check in and I was ready to get in and out. Thankfully I use shower shoes. Also, one of my pillow cases had red hair dye left on it, not from me. Lastly, the elevator floor remained dirty the entire weekend, that's not a good thing.
Rooms were clean and functional, but upon check-in there were a few trash bags outside one of the rooms in the hallway.
There was a huge bug in my room, the bathroom door didn’t close. The kitchen drawer wouldn’t stay closed. It has seen better days. It looked nothing like the pictures.
I had to wait for the clerk to return from picking somebody up and when she came in with the other person, instead of asking me if I was checking in, she checked in the other lady and afterwards asked if I was checking in. She wasn’t friendly or apologetic about over looking me. When I checked out, the morning staff had me waiting also, but she did apologize and was very friendly.
Normally I would not comment if only 1-2 issues, but several items (maintenance related mostly) did need addressed... First, on the positive side: room decor was modern & lovely; the bed was very cozy... a bag of trash had been left under the kit sink, along with a drink in the fridge; #2) the glass in bathroom wasn't wrapped and when I inspected it closer, it had obvious residue of having been used; #3) the ice machine in freezer didn't work; #4) the mini microwave smelled like it might be close to catching fire when ran only 1 minute in am to warm coffee; and finally #5) the room I was given was directly across from guest laundry and the noise of the door latching as people accessed the area was somewhat annoying, although I tried to buffer the noise by placing a rolled towel along door base and slept with ear plugs. (I know to request a quieter room location in the future!) *items#1-3 were reported to the front desk attendant upon departure.
My room was clean, I received quick service when s couple of light bulbs needed to be changed, and the room setup and amenities were unique including a full-size refrigerator, dishwasher, and a 2- burner, smooth top stove on the kitchen area counter. I would stay here again.
Someone clearly smoked in that room. Room bathroom has nail clippings and hair clippings all over the place. My daughter and I did not shower there as the shower looked disgusting. I asked for another room for my second night which thankfully they did.
Close to airport and close to restaurants I was previously a part owner.Wendy’s,Applebee’s,and Texas Roadhouse over thel last 47 years.