酒店回复: We apologize for the inconvenience on your last stay we strive here at Hilton to accommodate to the best of our ability. We are actively working with our housekeeping and Maintenace team currently to address these issues.
酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback, and we are very sorry that your stay did not exceed expectation. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future and allowing us the opportunity to show you how we have improved. Safe travels!
酒店回复: After looking into your reservation, the card on file from ******* came back as invalid. Please feel free to reach out to hotel directly so that we can further discuss the issues that you experienced. Have a great day!
2.0分
其他
原文
翻译提供方：Google
方便
浴室天花板发霉，墙纸有污渍，通风口很脏。
房间其他方面还好。
早餐很乱，我们不得不一直等着食物补充。
他们很快就来疏通了我们的马桶。
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酒店回复: Thank you, for taking the time to let us know about your stay. We apologize about the maintenance concerns you experienced while on property. Please be assured that our in-house support staff is working on these issues. Safe travels!
2.0分
其他
原文
翻译提供方：Google
房间看起来不太干净。床不舒服，而且除了床之外没有其他座位。
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酒店回复: Thank you for taking the time to share your experience about your recent stay at our hotel. We are sorry your stay did not exceed your expectations. We will take your comments under consideration as we continually work to improve our guest experience. Safe travels.
1.0分
家庭亲子
原文
翻译提供方：Google
******* 说会有一张可拉出的沙发床，但是没有。
酒店回复: our sincere apologies for not having the room you needed.
1.0分
情侣出游
原文
翻译提供方：Google
取消预订后，我们到达时收取了更高的费用。
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酒店回复: I apologize for the inconvenience, but the hotel is unable to reinstate reservations that guests have cancelled through third parties after they cancel them, and rates often fluctuate due to occupancy and availability at the time of booking. Have a great day!
5.0分
其他
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Everything about the facility was 5 star.I gave 4 stars for the staff because they weren't overly friendly or overly helpful. Just basic service but not bad service.
酒店回复: thank you
5.0分
其他
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TVs did not work, rooms desperately need updating, breakfast area clean but noticed holes in the benches.
Staff was super! Just give this place some updated love and it will be great’
我们需要疏通马桶，但工作人员只是把排水塞放在门口附近，从卫生角度来看，这不太好。此外，工作人员给我们提供的泳池信息各不相同，这稍微打乱了我们的计划。
不过，大堂24小时供应的免费咖啡真的很棒！
明显的下滑
这是我们第三次入住这家酒店，自2023年第一次入住以来，我们注意到酒店服务质量有所下降。首先，前台工作人员总是很友善，乐于助人，尤其是Kelly。
接下来说说其他方面……客房服务是隔天一次，这还好。但在我们该叫客房服务的那天，他们只换了毛巾和垃圾桶，仅此而已。床和浴室都原封不动。也许他们的人手安排有问题，但如果真是这样，他们也没说什么。
我们房间的灯罩坏了，空调有噪音（可能是内部风扇坏了？），浴室的水泵声音很大，而且墙壁很薄。我们的房间在电梯旁边，每次电梯到达楼层我们都能听到。
我们确实要求换房间，但酒店已经客满了，所以我们完全理解这是不可能的。
这家酒店不是我们住过的最差的酒店，但我们觉得酒店和客房服务的服务质量下降需要指出。自从我们第一次入住以来，该地区已经建造了较新的酒店，我们将继续探索这些酒店。
我们没有被告知客房服务政策，而且我们已经好几年没旅行了，所以晚上回来的时候没有干净的毛巾和卫生纸。也没有被告知自动收取50美元杂费。只被告知需要信用卡，以防我们“用”了什么东西。设施显然已经老旧多年，需要更新。我们入住的两个晚上，有一部电梯坏了，制冰机房也漏水了。
我到酒店办理入住时，被告知没有我的预订。我把确认号码告诉他们后，他们却变卦说*******取消了我的预订……我的预订仍然显示在我的预订上。他们告诉我他们确实有空房，但比*******确认的金额高出了45美元。前台工作人员还责骂我，说我通过*******预订，而不是通过希尔顿荣誉客会的网站预订。
这只是为了多收钱的伎俩。
“热”早餐是冷的，甚至连室温都不如，完全是冷的。
我完全不推荐这家酒店。
方便
浴室天花板发霉，墙纸有污渍，通风口很脏。
房间其他方面还好。
早餐很乱，我们不得不一直等着食物补充。
他们很快就来疏通了我们的马桶。
房间看起来不太干净。床不舒服，而且除了床之外没有其他座位。
******* 说会有一张可拉出的沙发床，但是没有。
取消预订后，我们到达时收取了更高的费用。
Everything about the facility was 5 star.I gave 4 stars for the staff because they weren't overly friendly or overly helpful. Just basic service but not bad service.
TVs did not work, rooms desperately need updating, breakfast area clean but noticed holes in the benches.
Staff was super! Just give this place some updated love and it will be great’