The front desk staff were amazing. Especially the early morning staff as I was leaving. Without any provocation, one of the ladies offered to carry my travel bag out to my vehicle. I am somewhat disabled, and this offer was so welcomed.
The only downside is I can't believe humans like to be imprisoned in their bed. lol To get the sheets, bedcover, etc. "untucked" so that you can climb into the bed was such a chore.
I stay here on all my visits to Nashville. Never had anything but a great experience there.
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酒店回复: David - thank you for the kind words and recognition of our team. We love to be of assistance any way we can. I hear you about the beds but we do that for the clean neat appearance. I know it does not last long and it can feel like a warm hug too. Hope to see you back soon!
5.0分
其他
From check I to room stay it was very enjoyable. Staff very courteous.
Room was very clean and spacious.
酒店回复: Thank you Kheri - we hope to welcome you back soon.
5.0分
家庭亲子
Room was clean and spacious for our quick weekend getaway. All staff were professional and friendly.
酒店回复: Thank you Latoya!
1.0分
家庭亲子
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I booked a room with plenty of time. We were traveling with my daughter for a soccer games over the weekend. Since we were checking in late in the evening I called and advised the front desk in this regard. When we actually arrived around 7 p.m, I tried to do the check in through my phone since I’m a Hilton member, the system advised me the room wasn’t ready at 7 p.m when the hotel policy for check-in is at 4. I thought could be a system error but while approaching the front desk, the lady told us “your room is not ready yet”. I was so confused, after a 4 hour car trip plus 2 hours of a soccer game, we just wanted to get into the room was booked a week in advanced and prepaid.
Also, after taking a shower we founded out the hair dryer wasn’t working properly, it was only throwing cold air.
Overall, we had a bad experience when we had high expectation for a place that don’t offer complementary breakfast and charge you overnight parking. Just wanted to share looking for improvements for future guests.
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酒店回复: Marilena,Thanks for the feedback regarding your reservation. I apologize for the confusion at checkin as the room you selected digitally was not fully ready for you at 530pm. My desk said they quickly switched you to another room that was ready. Our hair dryers do have a cold air setting that was likely switched on, but I will have the one in your room checked to be sure. We do not have a free breakfast and we do charge for parking like many of the hotels in Nashville area. Thanks again and I do hope you give us another opportunity in the future!
2.0分
其他
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I reserved a king room. I don’t know if it is true but was told the bed was a standard king. I have a standard king bed at home and the one in the hotel was definitely not the same size. The heat did not work right, we had to put it on 80 just to make it turn on a little and when it did, there was a burning smell. However, I’m not sure if the smell was the heater or the light in the bathroom that popped every time I turned it on. And the worst part was the vent in the bathroom. It was so disgusting and filled with dirt and who knows what else. It’s kind of gross thinking I was breathing that in. The people were nice but overall the room was not unfortunately. I definitely think I will not be staying in a Hilton anytime soon.
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酒店回复: Thank you for the review Shelly. We will get that vent addressed immediately. I am not sure how that has been missed. Our beds are Hotel Kings and 72" wide instead of a regular king that you probably have at home that is 78" wide. There are several types of king beds. Since this is likely the first time the heat has been turned on with the cold weather now here, that is probably what you smelled with the heat coming on. We will check out the light switch as well.
4.0分
情侣出游
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Yes everything was great. The thermastat might need to be looked at. I was cold and we had turned it up to 79. We never put ours at home that high. It's numbers might be off. Other than that it was very nice.
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酒店回复: Thank you for the nice review. We will have your thermostat recalibrated. That does sound a little off. Thanks for letting us know.
5.0分
其他
Overall clean room and hotel. Very quiet. Rooms are a good size and very comfortable. The staff is exceptional.
酒店回复: Thank you Joseph!
3.0分
其他
The jacuzzi was very small only fits 5, the bubble pressure was very low. Staff was nice.
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酒店回复: Thanks Kynda - yes our whirlpool fits about 6 people and is pretty standard. Glad you found the staff nice and we hope to welcome you back soon.
总的来说，这家酒店体验很棒！前台工作人员非常棒，随叫随到，乐于助人！酒店的清洁度我给7/10分。房间看起来需要一次彻底的深度清洁。我们的孩子们非常喜欢游泳池和热水浴缸。
一切都很棒
The front desk staff were amazing. Especially the early morning staff as I was leaving. Without any provocation, one of the ladies offered to carry my travel bag out to my vehicle. I am somewhat disabled, and this offer was so welcomed.
The only downside is I can't believe humans like to be imprisoned in their bed. lol To get the sheets, bedcover, etc. "untucked" so that you can climb into the bed was such a chore.
I stay here on all my visits to Nashville. Never had anything but a great experience there.
From check I to room stay it was very enjoyable. Staff very courteous.
Room was very clean and spacious.
Room was clean and spacious for our quick weekend getaway. All staff were professional and friendly.
I booked a room with plenty of time. We were traveling with my daughter for a soccer games over the weekend. Since we were checking in late in the evening I called and advised the front desk in this regard. When we actually arrived around 7 p.m, I tried to do the check in through my phone since I’m a Hilton member, the system advised me the room wasn’t ready at 7 p.m when the hotel policy for check-in is at 4. I thought could be a system error but while approaching the front desk, the lady told us “your room is not ready yet”. I was so confused, after a 4 hour car trip plus 2 hours of a soccer game, we just wanted to get into the room was booked a week in advanced and prepaid.
Also, after taking a shower we founded out the hair dryer wasn’t working properly, it was only throwing cold air.
Overall, we had a bad experience when we had high expectation for a place that don’t offer complementary breakfast and charge you overnight parking. Just wanted to share looking for improvements for future guests.
I reserved a king room. I don’t know if it is true but was told the bed was a standard king. I have a standard king bed at home and the one in the hotel was definitely not the same size. The heat did not work right, we had to put it on 80 just to make it turn on a little and when it did, there was a burning smell. However, I’m not sure if the smell was the heater or the light in the bathroom that popped every time I turned it on. And the worst part was the vent in the bathroom. It was so disgusting and filled with dirt and who knows what else. It’s kind of gross thinking I was breathing that in. The people were nice but overall the room was not unfortunately. I definitely think I will not be staying in a Hilton anytime soon.
Yes everything was great. The thermastat might need to be looked at. I was cold and we had turned it up to 79. We never put ours at home that high. It's numbers might be off. Other than that it was very nice.
Overall clean room and hotel. Very quiet. Rooms are a good size and very comfortable. The staff is exceptional.
The jacuzzi was very small only fits 5, the bubble pressure was very low. Staff was nice.