酒店回复: Hello Gerardus,Thank you for sharing your kind words with us. We are glad to hear that you found the apartment nice and appreciated the beds, couch, and kitchen. It is our aim to provide comfortable accommodations for our guests. We appreciate you staying with us.Sincerely,Sonesta Management Team
4.0分
其他
Breakfast is truly lacking at this location. I have been to another Sonesta that had a much better breakfast.
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酒店回复: Hi,Thank you for sharing your thoughts about your stay. We’re sorry to hear that the breakfast did not meet your expectations this time. Your feedback is valuable and helps us improve. We hope to provide a much better breakfast experience during your next visit.Sincerely,Sonesta Management Team
5.0分
其他
Very clean. Good stay. Would stay again. — Breakfast was very questionable! But we didn’t really want it so that was ok.
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酒店回复: Thank you for choosing to stay with us. We are pleased to hear that you found the accommodations clean and enjoyed your stay. It is delightful to know you'd stay with us again. We apologize for any concerns regarding the breakfast. Your experience is important, and we will look into this matter. We hope to provide you with an even better stay in the future.Sincerely,Sonesta Management Team
1.0分
其他
The room smelled of cigarette smoke. Damage to the walls, dirty floors, dirty bathtub. Would absolutely not stay here again.
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酒店回复: Hello,We are truly sorry to hear about the issues you faced during your stay. The condition of your room does not reflect our standards of cleanliness and comfort. The concerns regarding the smoke smell and room maintenance will be addressed with our team immediately. Your feedback is valuable to us, and improvements will be made to enhance future guest experiences. We hope you might reconsider and give us another chance to provide a better stay.Sincerely,Sonesta Management Team
3.0分
其他
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Front desk staff upon arrival 10/10 she was welcoming and informative!
Room: Nothing special, dated, bathroom needs a lot of attention, peeling paint, black mold growing on walls and other areas, toilet was missing the seat cover. Just not what pictures look like online.
Other tenants: NOISY! can hear every conversation going on within the corridors, upstairs tenants (pretty sure they live there) walking around all night, noisy coming down the stairs, just very loud all the time.
Grounds: Brentwood is honestly beautiful, and the property is located next to a decent sized pond, great area to walk, the grounds could be cleaned better, corridors are messy, and building could use a power wash.
Probably would not stay here again unfortunately.
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酒店回复: Hello,We are grateful for your kind words about our front desk team. It is wonderful to hear that they made you feel welcome and informed. However, we sincerely apologize for the condition of your room and the noise disturbances during your stay. This is not the experience we strive to provide. Your feedback regarding the bathroom and the cleanliness of our property is invaluable, and we will address these issues promptly. We are pleased you enjoyed the beautiful surroundings and convenient location. We sincerely hope you will consider giving us another chance in the future for a more satisfying experience.Sincerely,Sonesta Management Team
5.0分
其他
Very pet friendly. Loved there were rooms specifically pets. Breakfast was hot and fresh. Room was clean. We will be back!
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酒店回复: Thank you for your wonderful review. It's great to hear that you and your pet felt welcomed and comfortable in our pet-friendly accommodations. The satisfaction with our hot and fresh breakfast and the cleanliness of your room is truly appreciated. We look forward to your next visit!Sincerely,Sonesta Management Team
1.0分
其他
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Booked a handicap room for my mom as she just had knee surgery. Got there to check in and they gave her a regular room on the second floor with no elevator. They changed the reservation and didn’t tell us. They offered to get her a room at a sister hotel - we had 5 rooms for our group and they wanted to send her to a hotel by herself. The front desk gal wasn’t very accommodating nor did she act like she cared. All 5 rooms had no hot water a certain points. When we went to the front desk to ask about it, the attendant was on the phone with another room and rudely let them know “others are getting ready too so you’ll have to wait for hot water”. There’s no room service unless you’re there for 7 days so don’t expect clean towels unless you go to the front to get them. Rooms are kind of old and need updating but the bed was comfortable. We didn’t try breakfast so no review on that. But overall we were not happy with how our reservation was changed with no warning or with the rude staff.
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酒店回复: We're truly sorry to hear about the experience your family faced during your stay. It must have been frustrating to find out your mom's room was changed, especially after her surgery. The lack of communication regarding the reservation changes and the response at the front desk was unacceptable. We also apologize for the hot water issues and any inconvenience caused by the room service policy. Your feedback about the room condition is important, and we're addressing these concerns with our team. We hope you'll give us another chance to provide a more pleasant stay in the future.Sincerely,Sonesta Management Team
4.0分
家庭亲子
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Spacious room, easy check-in and out. Breakfast was okay. Clean enough, not top notch, but biggest complaint would be the sound from neighbors. We could hear the people above us going to bed, turning in bed and using the restroom.
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酒店回复: Thank you for sharing your thoughts about your recent stay. It's wonderful to hear that you appreciated the spacious room and the seamless check-in and check-out process. We always strive to maintain cleanliness, and your comments are invaluable in helping us improve. We apologize for any inconvenience caused by the noise during your visit. Your feedback regarding this will be taken into consideration as we make improvements.Sincerely,Sonesta Management Team
4.0分
其他
Easy check in and check out, not enough towels and kinda dirty shower! Very good breakfast
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酒店回复: We're glad you found the check-in and check-out process easy and enjoyed the breakfast. Apologies for the inconvenience with the towel shortage and the shower cleanliness. The feedback will be shared with our team to make improvements. We hope you will consider staying with us again for a much better experience.Sincerely,Sonesta Management Team
5.0分
其他
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The room was very spacious and clean. I absolutely love the privacy its like your own studio apartment!!! They provide all the essential cookware and they also supply dish detergent and dish washer cleaner. Definitely 5
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酒店回复: Hello,We are thrilled to hear that you enjoyed your spacious and clean room at our property. It's wonderful to know that the privacy and studio apartment-like feel made your stay enjoyable. Providing essential cookware and cleaning supplies is something we take pride in, and it's great to hear that it was appreciated. Thank you for the excellent rating, and we look forward to welcoming you back soon.Sincerely,Sonesta Management Team
公寓很漂亮。床很舒服。沙发也很好。厨房也不错。
Breakfast is truly lacking at this location. I have been to another Sonesta that had a much better breakfast.
Very clean. Good stay. Would stay again. — Breakfast was very questionable! But we didn’t really want it so that was ok.
The room smelled of cigarette smoke. Damage to the walls, dirty floors, dirty bathtub. Would absolutely not stay here again.
Front desk staff upon arrival 10/10 she was welcoming and informative!
Room: Nothing special, dated, bathroom needs a lot of attention, peeling paint, black mold growing on walls and other areas, toilet was missing the seat cover. Just not what pictures look like online.
Other tenants: NOISY! can hear every conversation going on within the corridors, upstairs tenants (pretty sure they live there) walking around all night, noisy coming down the stairs, just very loud all the time.
Grounds: Brentwood is honestly beautiful, and the property is located next to a decent sized pond, great area to walk, the grounds could be cleaned better, corridors are messy, and building could use a power wash.
Probably would not stay here again unfortunately.
Very pet friendly. Loved there were rooms specifically pets. Breakfast was hot and fresh. Room was clean. We will be back!
Booked a handicap room for my mom as she just had knee surgery. Got there to check in and they gave her a regular room on the second floor with no elevator. They changed the reservation and didn’t tell us. They offered to get her a room at a sister hotel - we had 5 rooms for our group and they wanted to send her to a hotel by herself. The front desk gal wasn’t very accommodating nor did she act like she cared. All 5 rooms had no hot water a certain points. When we went to the front desk to ask about it, the attendant was on the phone with another room and rudely let them know “others are getting ready too so you’ll have to wait for hot water”. There’s no room service unless you’re there for 7 days so don’t expect clean towels unless you go to the front to get them. Rooms are kind of old and need updating but the bed was comfortable. We didn’t try breakfast so no review on that. But overall we were not happy with how our reservation was changed with no warning or with the rude staff.
Spacious room, easy check-in and out. Breakfast was okay. Clean enough, not top notch, but biggest complaint would be the sound from neighbors. We could hear the people above us going to bed, turning in bed and using the restroom.
Easy check in and check out, not enough towels and kinda dirty shower! Very good breakfast
The room was very spacious and clean. I absolutely love the privacy its like your own studio apartment!!! They provide all the essential cookware and they also supply dish detergent and dish washer cleaner. Definitely 5