酒店回复: Thank you for your feedback! We’re sorry to hear that your experience did not meet your expectations. We aim to provide a comfortable environment for all our guests, and we appreciate you bringing these concerns to our attention. We hope to welcome you back in the future for a better stay.
5.0分
其他
原文
翻译提供方：Google
伟大的
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酒店回复: Thank you for staying with us, and taking the time to leave us a review
4.0分
其他
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We stayed at the property 4 nights.
The staff was very friendly and helpful. The nice gal in the kitchen took pride in serving a quality breakfast every morning mixing it up so the same thing wasn't served every day. The room itself was very clean but the hallways seemed dirty, needing a good vacuuming.
Overall a great stay, would highly recommend.
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酒店回复: Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you enjoyed your four-night stay and that our friendly team, especially our breakfast staff, helped make your visit memorable. We’ll be sure to pass along your kind words.We’re also grateful for your feedback regarding the hallways. Your comments help us identify where we can improve, and we’ve shared this with our housekeeping team to ensure it’s addressed promptly.We’re thrilled to know you’d recommend us, and we truly appreciate your support. We hope to welcome you back again soon for another great stay!
3.0分
其他
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The room was nice other than the lounge chair was stained and worn and the room had a urine smell to it. Bed was comfy but hotel is very outdated and needs an upgrade.
酒店回复: I apologize for the coincidence
3.0分
其他
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The WiFi was “out” both nights I was there. The light at the door to the room didn’t work. The bath wash in the shower was empty. The staff at the front desk were not professional in any way. The coffee at breakfast tasted like water. I would not stay here again.
The bed and pillows were very comfy. The room was a nice size.
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酒店回复: Thank you for sharing your thoughts with us. We’re glad to hear you enjoyed the comfort of the bed and pillows, as well as the spaciousness of your room.We understand you had concerns during your stay, and we appreciate you bringing these matters to our attention. Your feedback helps us better understand the guest experience and ensures that the appropriate teams can review it further.We’re sorry to hear that your visit did not fully meet your expectations, and we hope you’ll consider giving us another opportunity in the future.
1.0分
其他
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No wifi
Fitness center was pathetic, no weights. Couldn't work out
Stained/filthy chair
No shower gel, even after notifying the front desk
No business center
I felt like I was a bait and switch
TV was 20 years old
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酒店回复: Thank you for taking the time to share your feedback. We’re sorry to hear that your experience did not meet your expectations. Your comments regarding the Wi-Fi, fitness center, and in-room amenities are appreciated, as they help us identify areas where we can improve. Please know that our team is continuously working to enhance the comfort and convenience of our guests.We value your input and hope you might consider giving us another opportunity in the future.
2.0分
情侣出游
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The room was ok the staff was not friendly, the breakfast was ok had no juice in machine had a note on the juice machine. we had no internet the front desk said they need to purchase a modem. I was told I won't get a discount account I could go someplace else. It just wasn't a good stay
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酒店回复: Thank you for taking the time to share your experience with us. We’re sorry to hear that your stay did not meet your expectations. Guest feedback is very important to us as we continually look for ways to improve. Please know your comments have been shared with our team for review.We appreciate you choosing to stay with us and hope to have another opportunity to provide you with a more enjoyable visit in the future.
房间挺干净
帮我们办理入住的夜班服务员肯定喝醉了。我们到的时候，他正在打私人电话，对酒店一窍不通。网络也坏了。我们在房间里的窗帘后面发现了之前客人留下的垃圾。早餐区很脏，桌子和台面都需要擦拭。机器里的果汁全是温的。酸奶也不凉等等。我们看到早餐服务员在另一个房间里边吃边聊，而不是在做她的本职工作。早班服务员态度很差，甚至到了粗鲁的地步。
酒店主要需要翻新，包括泳池。Wi-Fi断了，他们也不知道什么时候能恢复，所以我觉得管理层并没有急着解决这个问题。
闻起来像尿
伟大的
We stayed at the property 4 nights.
The staff was very friendly and helpful. The nice gal in the kitchen took pride in serving a quality breakfast every morning mixing it up so the same thing wasn't served every day. The room itself was very clean but the hallways seemed dirty, needing a good vacuuming.
Overall a great stay, would highly recommend.
The room was nice other than the lounge chair was stained and worn and the room had a urine smell to it. Bed was comfy but hotel is very outdated and needs an upgrade.
The WiFi was “out” both nights I was there. The light at the door to the room didn’t work. The bath wash in the shower was empty. The staff at the front desk were not professional in any way. The coffee at breakfast tasted like water. I would not stay here again.
The bed and pillows were very comfy. The room was a nice size.
No wifi
Fitness center was pathetic, no weights. Couldn't work out
Stained/filthy chair
No shower gel, even after notifying the front desk
No business center
I felt like I was a bait and switch
TV was 20 years old
The room was ok the staff was not friendly, the breakfast was ok had no juice in machine had a note on the juice machine. we had no internet the front desk said they need to purchase a modem. I was told I won't get a discount account I could go someplace else. It just wasn't a good stay