酒店回复: It’s always our aim to make sure owners and guests have positive experiences, and your feedback is much appreciated. Thank you for sharing your rating with us.
5.0分
家庭亲子
原文
翻译提供方：Google
优秀。
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酒店回复: 5 star vacations are what we strive for at the Smoky Mountain resort, and it’s great to know we’ve succeeded in providing a truly wonderful guest experience. Thanks for the review!
4.0分
情侣出游
原文
翻译提供方：Google
好的
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酒店回复: Thanks a million for taking the time to rate your stay at the Smoky Mountain resort. Please give us the opportunity to provide another 5-star vacation by visiting us again soon.
5.0分
其他
Comfortable family stay
Very cozy stay for our family of three - the fireplace and whirlpool tub are a great touch - nice amenities and very friendly service
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酒店回复: Reviews like this mean the world to us. Thanks for making our day! We hope we'll have the opportunity to provide you another great vacation soon.
4.0分
情侣出游
Elevators are slow and only had one running due to construction.
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酒店回复: We are always working to exceed guest expectations, and your feedback tells us we’re right on track. Thank you for sharing your rating. We hope to see you again soon!
5.0分
家庭亲子
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Having a Villa with kitchen and laundry was wonderful. The staff was unbelievably accommodating and anxious to help in any way. Wanted to extend our stay and manager Rob went above and beyond what he needed to do to make it happen. Very walkable to town, restaurants and shopping
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酒店回复: We know we've done it right when we hear such kind words from our guests! Please come back for even more fun soon. Thanks for the great rating.
5.0分
情侣出游
Suite are super clean, well maintained and spacious. Kitchen has everything you could need. We will be back!!!!
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酒店回复: It’s our goal to make sure guests have plenty of fun things to do, space to explore, and friendly smiles to see. Thanks for sharing your rating with us. We hope to see you back soon!
4.0分
家庭亲子
We stayed in the Villa it was Very nice only complaint is that the oven didn’t work
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酒店回复: We would love to be your family’s destination of choice! We look forward to seeing you again soon.
3.0分
家庭亲子
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Property and location are very nice, only issue is even if booking online they make you have to talk with timeshare sales team to get a parking pass. We had a short stay in town and wanted no part of any timeshare.
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酒店回复: Thank you for giving us the chance to host you. We know that families have lots of options for vacation, and we take pride in being one that our guests will want to return to. Let us make your next visit with us truly spectacular. Thanks for sharing your rating.
房间很干净，但我们入住的四晚期间没有客房清洁服务。床很舒服，房间宽敞舒适。不过，施工和园林绿化噪音很早就开始了，而且要做好被分时度假销售人员骚扰的准备。酒店步行即可到达市中心，停车也很方便。房间景色非常优美。壁炉是个不错的亮点。
我喜欢它我推荐它
优秀。
好的
Comfortable family stay
Very cozy stay for our family of three - the fireplace and whirlpool tub are a great touch - nice amenities and very friendly service
Elevators are slow and only had one running due to construction.
Having a Villa with kitchen and laundry was wonderful. The staff was unbelievably accommodating and anxious to help in any way. Wanted to extend our stay and manager Rob went above and beyond what he needed to do to make it happen. Very walkable to town, restaurants and shopping
Suite are super clean, well maintained and spacious. Kitchen has everything you could need. We will be back!!!!
We stayed in the Villa it was Very nice only complaint is that the oven didn’t work
Property and location are very nice, only issue is even if booking online they make you have to talk with timeshare sales team to get a parking pass. We had a short stay in town and wanted no part of any timeshare.