酒店回复: Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
5.0分
情侣出游
Understandable that renovations were happening but was a little loud. Also the elevators were dirty. But over all I did enjoy my stay.
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酒店回复: Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
5.0分
家庭亲子
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This was the nicest room I’ve ever had concerning comfort and noise.
I’m 57 years old, traveled all across the country and never had a room this nice.
Clean and crisp … great water pressure, hot water resulting in relaxing shower.
You are marked in my favorites for another stay.
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酒店回复: Thank you so much for your positive feedback! We appreciate hearing from you, and value you as a guest! I am so happy to hear you had a great experience with us. I do hope we have the opportunity to welcome you to our hotel again in the future!Best Regards,Heather RossCustomer Service SpecialistDoubleTree Jackson
2.0分
其他
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We stayed at this hotel for 4 days and we did not get any housekeeping the whole time. I even asked for my sheets to be changed and it ever happened. I had to request for towels, wash clothes and hand towels. My used towels were never collected. We had a little towel snowman in the corner of our room. Plus, our trash was never collected either. Our nightly rate was $217 and this hotel was not worth it.
5.0分
情侣出游
The staff was wonderful. They advised us of the renovations going on but said if we experienced any problems to let them know. The stay was great!
3.0分
情侣出游
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Stayed at the DoubleTree in Jackson, and overall it was pretty meh for the price. Check-in was fine—they give you cookies (apparently their thing), and the front desk guy talked fast but was helpful enough.
I booked this place mostly for the indoor/outdoor pool. I even called ahead to make sure it was open. We checked in late afternoon, and surprise—it was closed for “engineering.” I pushed back a little since that was the main reason I chose the place, and thankfully they reopened it. The pool was actually pretty nice once it was open, though the indoor side was colder than expected.
The hotel itself is clean but dated. Our room was oddly shaped, hot and humid at first, and just kind of had that old-hotel feel. AC fixed the temp, and everything worked, but the layout was weird. Bathroom was spotless, though—props for cleanliness.
The attached restaurant was underwhelming. Cocktails were disappointing, and the food was just okay (mine was super salty). My water tasted soapy, but Leticia, our server, noticed and immediately brought me a fresh glass of bottled water without any fuss. She was incredibly attentive, kind, and checked in on every table with genuine care. Her service really elevated the meal. Honestly, she’s the kind of person who brings real value to any team—any place would be lucky to have someone like her.
If you’re in Jackson on business, it’s passable. It beats a motel, but don’t expect anything special.
4.0分
其他
The renovations were a bit inconvenient/loud at times. Everything else (except the leaking roof in the lobby when it rained) was excellent.
5.0分
商务出差
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Everyone I encountered was very nice and accommodating. Even though the hotel was under renovation, it wasn't dusty or had materials all over the place. I loved my updated room!
4.0分
其他
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Poorly managed property
My stay was ok overall but, the hotel itself needs a makeover badly!! Although there are renovation signs out, there is no excuse for a dinner tray being in the hallway! After I checked in, I noticed a dinner tray on the floor outside of my room. The problem is, it was there when I arrived and still there after I checked out! The carpet needed to be vacuum at the very least. The front counter people were nice and friendly but, I won’t stay at that property until I know that it has been fully renovated!!
入住很方便，没有问题。房间很破旧，墙纸剥落。房间家具很紧凑，房间很小。
过去 3 年里在这里住过几次，但不会再住这里了。这家酒店需要帮助。
I didn’t like the renovations going on.
The noise made it impossible to sleep.
Once they finish that it’ll be worth staying.
Understandable that renovations were happening but was a little loud. Also the elevators were dirty. But over all I did enjoy my stay.
This was the nicest room I’ve ever had concerning comfort and noise.
I’m 57 years old, traveled all across the country and never had a room this nice.
Clean and crisp … great water pressure, hot water resulting in relaxing shower.
You are marked in my favorites for another stay.
We stayed at this hotel for 4 days and we did not get any housekeeping the whole time. I even asked for my sheets to be changed and it ever happened. I had to request for towels, wash clothes and hand towels. My used towels were never collected. We had a little towel snowman in the corner of our room. Plus, our trash was never collected either. Our nightly rate was $217 and this hotel was not worth it.
The staff was wonderful. They advised us of the renovations going on but said if we experienced any problems to let them know. The stay was great!
Stayed at the DoubleTree in Jackson, and overall it was pretty meh for the price. Check-in was fine—they give you cookies (apparently their thing), and the front desk guy talked fast but was helpful enough.
I booked this place mostly for the indoor/outdoor pool. I even called ahead to make sure it was open. We checked in late afternoon, and surprise—it was closed for “engineering.” I pushed back a little since that was the main reason I chose the place, and thankfully they reopened it. The pool was actually pretty nice once it was open, though the indoor side was colder than expected.
The hotel itself is clean but dated. Our room was oddly shaped, hot and humid at first, and just kind of had that old-hotel feel. AC fixed the temp, and everything worked, but the layout was weird. Bathroom was spotless, though—props for cleanliness.
The attached restaurant was underwhelming. Cocktails were disappointing, and the food was just okay (mine was super salty). My water tasted soapy, but Leticia, our server, noticed and immediately brought me a fresh glass of bottled water without any fuss. She was incredibly attentive, kind, and checked in on every table with genuine care. Her service really elevated the meal. Honestly, she’s the kind of person who brings real value to any team—any place would be lucky to have someone like her.
If you’re in Jackson on business, it’s passable. It beats a motel, but don’t expect anything special.
The renovations were a bit inconvenient/loud at times. Everything else (except the leaking roof in the lobby when it rained) was excellent.
Everyone I encountered was very nice and accommodating. Even though the hotel was under renovation, it wasn't dusty or had materials all over the place. I loved my updated room!
Poorly managed property
My stay was ok overall but, the hotel itself needs a makeover badly!! Although there are renovation signs out, there is no excuse for a dinner tray being in the hallway! After I checked in, I noticed a dinner tray on the floor outside of my room. The problem is, it was there when I arrived and still there after I checked out! The carpet needed to be vacuum at the very least. The front counter people were nice and friendly but, I won’t stay at that property until I know that it has been fully renovated!!