Room was clean and comfortable. The staff was friendly and the breakfast was hot and very good. Over all it was a good stay. My only complaint would be the bed was not that comfortable and the place needs to be renovated as far as new carpet and fresh paint, but over all it was a good place to stay.
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酒店回复: Dear valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are excited to share that our hotel is planning a multi-million-dollar renovation in the near future, which will bring significant updates throughout the property. We truly appreciate your patience and hope to welcome you back once these improvements are complete for a much better experience if future travels bring you to Jackson, TN. again.Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk Supervisor
4.0分
商务出差
Clean room, good breakfast and the staff was very nice. Love the huge TV and good clear picture. Would stay again.
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酒店回复: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments and staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk Supervisor
1.0分
家庭亲子
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We unfolded the bed and there was no sheet or matress covers. Large stains on the matress. Something on the fridge handle. We were in the room less tgen 5 minutes and refund was denied. I would nevee book this brand of hotel again.
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酒店回复: Dear Valued Guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your room condition during your stay has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area; you will give us another chance to provide the guest experience we strive to deliver.Sincerely,Front Desk Supervisor
4.0分
其他
Clean room, very uncomfortable bed so did not sleep well. No soap in dispenser in shower.
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酒店回复: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments and staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk Supervisor
1.0分
其他
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Parking was ok. Room smelled like someone smoked in it. I was looking everywhere for one of my daughter's toys she got for her birthday and found it in the couch right after I found a half smoked cigar. Keep in mind, this was a couch that folded out to a bed.
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酒店回复: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments and staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk Supervisor
4.0分
情侣出游
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The room was nice and the breakfast buffet great with healthy options. The one negative was that our bed was soft and lumpy. Very hard to get a good sleep. Mattresses need replaced.
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酒店回复: Dear Valued Guest, Thank you for taking the time to let us know about your experience while staying with us. Your experience of stay is below our standard. Providing the highest level of hospitality and relaxing stays is our number one priority and I sincerely apologize for failing to meet your expectations. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Front Desk Supervisor
5.0分
其他
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The studio rooms are amazing the saff was very helpful and respectful the hot tub was nice and the pool are both inside im love this hotel and it is reasonable
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酒店回复: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience here at our hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments and staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk Supervisor
5.0分
情侣出游
Friendly and easy checkin.
Great room. Great water pressure in the shower. Just about a 6 minute drive to anything. Great night stay.
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酒店回复: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience here at the Residence Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments and staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk Supervisor
3.0分
其他
There is no ice in the hotel. You can make ice in your freezer but it makes it super slow.
The beds were uncomfortable.
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酒店回复: Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,Front Desk Supervisor
5.0分
其他
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Fabulous, friendly, and efficient front desk staff. The room was great no problems.
One problem with the facility in general is that we have a big party of people down below in the patio campfire area that we allowed until past 11 PM. If we stay there again, and we will request to be on the other side of the building.
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酒店回复: Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your recent experience here at the Residence Inn.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all departments and staff members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Front Desk Supervisor
Room was clean and comfortable. The staff was friendly and the breakfast was hot and very good. Over all it was a good stay. My only complaint would be the bed was not that comfortable and the place needs to be renovated as far as new carpet and fresh paint, but over all it was a good place to stay.
Clean room, good breakfast and the staff was very nice. Love the huge TV and good clear picture. Would stay again.
We unfolded the bed and there was no sheet or matress covers. Large stains on the matress. Something on the fridge handle. We were in the room less tgen 5 minutes and refund was denied. I would nevee book this brand of hotel again.
Clean room, very uncomfortable bed so did not sleep well. No soap in dispenser in shower.
Parking was ok. Room smelled like someone smoked in it. I was looking everywhere for one of my daughter's toys she got for her birthday and found it in the couch right after I found a half smoked cigar. Keep in mind, this was a couch that folded out to a bed.
The room was nice and the breakfast buffet great with healthy options. The one negative was that our bed was soft and lumpy. Very hard to get a good sleep. Mattresses need replaced.
The studio rooms are amazing the saff was very helpful and respectful the hot tub was nice and the pool are both inside im love this hotel and it is reasonable
Friendly and easy checkin.
Great room. Great water pressure in the shower. Just about a 6 minute drive to anything. Great night stay.
There is no ice in the hotel. You can make ice in your freezer but it makes it super slow.
The beds were uncomfortable.
Fabulous, friendly, and efficient front desk staff. The room was great no problems.
One problem with the facility in general is that we have a big party of people down below in the patio campfire area that we allowed until past 11 PM. If we stay there again, and we will request to be on the other side of the building.