酒店回复: Dear Monica, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. I apologize that you had trouble with the ac unit. If you called the front desk I would hope that they would have assisted you. I hope you will give us another chance the next time you are in the Knoxville area.
酒店回复: Dear Blakely, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. I have shared your feedback with my housekeeping manager to ensure that this does not happen in the future.
1.0分
其他
原文
翻译提供方：Google
没有福利，没有服务。没有万豪奖励，没有免费早餐，因为代码不起作用，泳池没有加热，太冷了，无法使用
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酒店回复: Dear Brian, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority and I apologize for falling short during your stay with us. We hope you will give us another chance the next time you are in the Knoxville area.
2.0分
家庭亲子
原文
翻译提供方：Google
到达后发现浴室地板部分被水淹没。准备泡一杯咖啡，咖啡机里却不知道有多久没进水了。
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酒店回复: Dear David, thank you for taking the time to share your feedback with us. Providing the highest level of service is our top priority, and I apologize for falling short during your stay with us. I will make sure to speak to my housekeeping leader to make sure that we are following Marriott's standards.
2.0分
家庭亲子
原文
翻译提供方：Google
可怕的总经理很生气，很粗鲁。不允许我们在泳池外吃东西，那里有烧烤架……还有桌子……破坏了派对
2.0分
其他
Room did not have proper beds
We booked a room for 5 and they only had rooms for 4 left.
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酒店回复: We are sorry that you did not get the room that you expected upon arrival. Unfortunately, even though you booked a room with five guests, you did not book an extended double room online, which has a sofa bed, you booked a double room. Upon Arrival, since it was a sold-out weekend due to the football game, we only had the room that you booked available.
5.0分
其他
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Great hotel, very clean, nice room.
Check in was super fast and easy. I started check-in online which sped things up. Hotel was nice, very clean. Would definitely recommend.
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酒店回复: Thank you for taking the time to review our hotel. We are glad that you had an enjoyable experience
酒店服务质量不如以前，各项指针有明显下降趋势，与我以前的感觉相差较大。
为我们办理入住手续的女士非常乐于助人，非常友善，总经理（妮可）尽心尽力为我冲了一杯星巴克咖啡，尽管他们已经关门了，但还是为我庆祝生日。这真的让我的早晨开始得很棒！！酒店很棒，我们的阳台套房很完美！
酒店很干净，空调运行良好。我们几乎没有与员工接触，所以我对酒店的服务没有意见。
我很失望地发现大堂里没有咖啡。我丈夫比我起得早，通常都会离开房间喝第一杯咖啡。此外，电子设备的连接器几乎为零，位置也不方便。洗漱用品既不包括卸妆湿巾，也不包括乳液，而大多数其他酒店都提供这些。总而言之，我觉得便利设施不如类似的连锁酒店。基于这次经历，我以后不打算预订万怡酒店了。
我们入住时房间非常热。空调几乎不能用。没有吹出多少冷风。整个入住期间房间都很热。除此之外，床很舒服。员工很友好。环境很好。房间干净宽敞。
不会再住在这里
房间里有虫子，电梯坏了，所以只能躲起来带着行李爬楼梯到三楼。墙纸脱落。天花板上的油漆脱落。淋浴间很脏。淋浴龙头从淋浴间墙上掉下来了。
没有福利，没有服务。没有万豪奖励，没有免费早餐，因为代码不起作用，泳池没有加热，太冷了，无法使用
到达后发现浴室地板部分被水淹没。准备泡一杯咖啡，咖啡机里却不知道有多久没进水了。
可怕的总经理很生气，很粗鲁。不允许我们在泳池外吃东西，那里有烧烤架……还有桌子……破坏了派对
Room did not have proper beds
We booked a room for 5 and they only had rooms for 4 left.
Great hotel, very clean, nice room.
Check in was super fast and easy. I started check-in online which sped things up. Hotel was nice, very clean. Would definitely recommend.