酒店回复: Dear Daisuke,Thank you for your review. We are glad the front desk was able to assist you with a room change. It's good to hear that your stay was comfortable for the night. While we're pleased it was acceptable, we understand your thoughts on the pricing. We hope to see you again in the future.
酒店回复: Dear Leoncio,Thank you for your feedback. While we're glad you found our hotel satisfactory, your comments about housekeeping and breakfast are concerning. Rest assured, our team will address these areas to ensure improvement in our guest experience.
5.0分
其他
原文
翻译提供方：Google
干净又安静
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酒店回复: Dear Pan,Thank you for your perfect rating! We're thrilled you had a restful stay, and we appreciate you mentioning the high standards of cleanliness we adhere to. It was truly a pleasure having you here, and we hope you return soon.
5.0分
其他
原文
翻译提供方：Google
美好的
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酒店回复: Dear Susan,Thank you for your short yet kind review! We are happy you enjoyed your stay and look forward to welcoming you back to Holiday Inn Express & Suites Manchester-Conf Ctr (Tullahoma).
5.0分
其他
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Everything about our stay was great. The food was delicious every morning. The dining area super clean.
But every time we would come across house keeping staff in the hallways there would be a few of them standing around talking and complaining about having to clean dirty rooms. I kinda thought that was their job. It makes you not be able to relax as much in your room because you feel like you are being judged.
Also, we were there 6 days and housekeeping came by only 1 time to ‘ freshen’ up our room. That was a little disappointing.
Other than that the facility is nice and the front desk attendants were super helpful and friendly.
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酒店回复: Thank you for sharing your experience. We are delighted that you found our food delicious and our dining area clean. It's great to hear our front desk team was helpful and friendly. However, we apologize for any discomfort caused by the behavior of the housekeeping staff. Your comments about the housekeeping service have been noted, and we'll address these concerns to improve our services. We're glad you enjoyed the rest of your stay.
4.0分
情侣出游
The room was clean, and the bed was comfortable. Water pressure was fine. Coffee maker in the room didn't work.
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酒店回复: Thank you for sharing your experience. It’s great to hear that the room cleanliness and bed comfort met your expectations, and we’re glad the water pressure was satisfactory. However, we apologize for the inconvenience with the coffee maker and will address this issue promptly. We hope you had a great stay overall, and appreciate your suggestions on how we can improve your experience. Thank you for staying with us, and we hope to welcome you back for an even better stay in the future.
5.0分
其他
The hotel is a little older, but is maintained excellently. The rooms were spotless. The bed was comfortable. They have the bedt pillows!!
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酒店回复: Thank you so much for sharing your experience with us. It is wonderful to hear you found our hotel well-maintained and enjoyed the comfortable beds and excellent pillows. We are delighted that your stay was enjoyable, and we hope to welcome you back for another comfortable and relaxing stay!
4.0分
其他
Staff was very friendly and courteous. The breakfast area was very well stocked and clean.
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酒店回复: Thank you for sharing your experience. It’s wonderful to hear that our staff made a positive impression and that you enjoyed the breakfast area. We appreciate your kind words and hope to welcome you again soon.
5.0分
其他
The noise at night was loud, from other room moving around. No place to really walk around the building. But inside is great…
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酒店回复: Thank you for sharing your experience. I'm pleased to hear that you found the inside of our property to be great. I apologize for the noise issues you mentioned and appreciate your patience. Your insights are valuable as we strive to improve our guests’ experience. We look forward to welcoming you back.
5.0分
其他
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We stayed here overnight while in the area for a band competition. It was clean and comfortable and the staff was very friendly. The breakfast options were great! Our kids loved the pancake maker. This property could use a bit of an update. It isn’t dirty just could use a refresh.
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酒店回复: Dear Laura,Thank you for sharing your positive experience. We are delighted to hear that you found your stay clean and comfortable, and that our staff made a friendly impression. It's wonderful that the breakfast options, especially the pancake maker, were a hit with your kids. Your suggestion for an update is appreciated, and we will take it into consideration. We look forward to welcoming you back in the future.
我被分配到的房间空调坏了，所以我问了前台，他们帮我换了房间。房间的其他部分都还好，而且我只住一晚，没追求什么奢华，所以房间完全没问题。不过，我觉得价格有点高，可能是因为周围酒店的水准比较高。
地方很好！但清洁服务太糟糕了。他们不是每天都打扫房间，只是过来提供毛巾。早餐种类非常有限，而且他们会把食物回收用于第二天。如果可以，请选择其他选项。
干净又安静
美好的
Everything about our stay was great. The food was delicious every morning. The dining area super clean.
But every time we would come across house keeping staff in the hallways there would be a few of them standing around talking and complaining about having to clean dirty rooms. I kinda thought that was their job. It makes you not be able to relax as much in your room because you feel like you are being judged.
Also, we were there 6 days and housekeeping came by only 1 time to ‘ freshen’ up our room. That was a little disappointing.
Other than that the facility is nice and the front desk attendants were super helpful and friendly.
The room was clean, and the bed was comfortable. Water pressure was fine. Coffee maker in the room didn't work.
The hotel is a little older, but is maintained excellently. The rooms were spotless. The bed was comfortable. They have the bedt pillows!!
Staff was very friendly and courteous. The breakfast area was very well stocked and clean.
The noise at night was loud, from other room moving around. No place to really walk around the building. But inside is great…
We stayed here overnight while in the area for a band competition. It was clean and comfortable and the staff was very friendly. The breakfast options were great! Our kids loved the pancake maker. This property could use a bit of an update. It isn’t dirty just could use a refresh.