酒店回复: Dear margarethkelly - It was very nice to meet you during your recent stay at the Doubletree hotel. We enjoyed having you as our guest and look forward to having you return real soon. We appreicate the comments and we will work harder next time.
酒店回复: Dear Marcia400 We hate to hear you were not pleased with the condition of the hotel. Thank you for traveling and staying with us. Phillip Austin, Director of Sales
5.0分
情侣出游
Trevor did an outstanding job checking our car in valet. He was very welcoming and had a great disposition. We felt confident our vehicle was in good hands.
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酒店回复: Thank you so much for your kind words! We're thrilled to hear that Trevor made such a great impression during your valet experience. His welcoming attitude and professionalism truly reflect the service we strive to provide. We’ll be sure to recognize him for a job well done. We appreciate you sharing this and hope to welcome you back again soon!
5.0分
其他
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Stayed here whilst visiting Memphis. This wasn’t the hotel we booked initially, as our booked hotel closed prior to us going. We arrived and were checked in without any problems. We got breakfast included. With this, you need to get vouchers from reception for each day you have breakfast. This lets you get the Delta Sunrise breakfast. If you get anything else and it costs more, then you just pay the difference. The hotel is located across the road from The Peabody Hotel, if you want to go and watch the daily duck walk. Beale Street is about a 5-minute walk away and the Civil Rights museum, where Dr Martin Luther King was shot, is around 15 – 20 minutes away. Rooms are cleaned daily. Hotel was nice with a great location. Rooms were a decent size and were clean throughout. Staff were great. We visited Graceland, as most people who visit Memphis do, and we asked reception to book a cab to get us there. We got a bloke called Ray, from “Bumming a ride transportation”. He is a self-employed cab driver. Lovely fellow. He dropped us off and picked us up. Fare was around $35 dollars each way from memory. On picking us up he took us on a little detour and showed us where Elvis was originally buried prior to his final resting place at Graceland. He also showed us the house where Elvis’s dad moved after he re-married, together with the house where the partner of Elvis lived after he was divorced from Pricilla. I didn’t see this information whilst walking around Graceland, so it was nice of Ray to show us around. It is possible if we didn’t get Ray, we might not have known about any of it. Ray took us to the airport for our onward flight. The fare was about $45. On arriving in Memphis, we went to the taxi rank at the airport. We waited for about 20 minutes before a taxi came. So, if you are waiting one will come along. Might take a while though. On the day we were booked for Graceland, our time slot was 10:30am. My advice is to book the earliest slot you can. It took us all day to go around the house and museum. There are a few places to eat on site. The tour we done was a self-guided audio tour. This takes you round the house and grounds giving you information as you go on an iPad mini. The tour doesn’t include any of the upstairs. This is off limits due to the personal nature of the rooms. The amount of information and exhibits is vast. I learnt a lot of things about Elvis throughout the day. Believe me when I say that you need a full day to make the most of all the exhibits.
1.0分
其他
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Don’t do it. This hotel is so dated. No plugs by bed to charge my phone nor was there a lamp by the bed. Bathroom is dated-website says it’s has been recently renovated but I would love to know what they did. Not up to Hilton standards and I don’t think anyone would stay if it wasn’t for the location. The lobby and area outside your room does not have AC. Restaurant is wonderful and staff were friendly
4.0分
情侣出游
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Was a bit dubious after reading bad reviews. Our room was clean. Bedding got changed once during our 4 night stay. The shower took ages to get warm. That was the only negative thing. The hotel is in a great position to walk everywhere downtown. 15 mins to the pyramid. 15 mins to Sun Studios. 5 mins to Beale Street
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酒店回复: Thank you for sharing your experience with us. We’re pleased to hear that you found your room clean and enjoyed our convenient location—being within walking distance to key attractions like Beale Street, Sun Studio, and the Pyramid is something many guests appreciate. We’re glad your overall stay was positive, though we do apologize for the inconvenience with the shower temperature. Your feedback is important, and we’ll be sure to look into this to ensure better consistency moving forward. We appreciate you giving us a chance despite the reviews you saw, and we hope to welcome you back for an even better experience next time.
1.0分
情侣出游
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Do not stay at this hotel. It states it is 4 star - more like 2. The rooms are tired, furniture has seen better days. Paintwork peeling, bathroom dated - what 4 star hotel has a shower curtain over a bath! We complained after the first night, as we arrived late and just need to sleep. We were moved to another room- slightly bigger, but still not to a standard that you would expect. We were booked in via a travel company for 3 nights. The following day - after a lovely day out we came back to find the room had not been done. We went to reception to be told that you now had to request your room to be made up. We asked for clean towels, she went out the back and came out with a set, I asked if they could be sent to our room as we were going out for dinner, we were told no! The following morning, we requested our room be done - came back - not done, complained again, manager said she did not know how this had happened. Requested clean towels - never arrived. Breakfast was awful!! Do not waste your money - it is a disgrace to call it 4 stars, the staff look fed up and so were we. Ocean Florida needs to re think who they book their clients hotels
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酒店回复: Thank you for taking the time to share your recent experience with us. We're truly sorry to hear that your stay did not meet expectations, and we understand how frustrating this must have been. We sincerely apologize for the condition of your room and the issues you encountered with our housekeeping service. While we have recently implemented a "housekeeping on request" policy to better align with guest preferences, we recognize that this should have been communicated more clearly at check-in. Additionally, the delays and missed requests for clean towels are unacceptable, and we apologize for the inconvenience this caused during your visit. Your concerns about the room's condition and breakfast quality are also being taken seriously. We are actively reviewing these matters with our team to identify areas for improvement, ensuring our accommodations and services align with the high standards we aim to provide. We truly value your feedback, as it helps us improve. If you're willing, we'd appreciate the opportunity to discuss your experience further and work toward regaining your trust. Once again, we're sorry your stay fell short, and we thank you for bringing these issues to our attention.
2.0分
商务出差
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Shocked that this is a Doubletree. Stayed for work and came into my room exhausted. There was a wet dirty hand towel on the table. I was so tired I ignored it. The TV didn’t work. The channel would come on and it would lose signal within 5 minutes. I did mention it and got a new remote. No change. The room was very well used. Everything smelled musty, chipped paint, stained and damaged furniture. Bathroom was grimy and also just old and yucky. A few of my colleagues requested to move hotels but I was simply too tired. On the plus side, the staff were very nice. They saved this review from being one star. I wouldn’t suggest staying here until the hotel gets a heavy renovation.
这家酒店棒极了，床超级舒服。离孟菲斯所有你需要去的地方都很近，员工也特别友好。
这家酒店破败不堪，我本来只是礼貌地向前台要了一瓶水，结果却遭到了粗鲁的对待。我的房间散发着霉味，各种陈旧、破损、古怪的家具——如果不是浴室破败不堪，这些我都能忽略不计。我不想描述，照片已经说明了一切。这家酒店需要翻新，否则就会失去特许经营权。我住过很多希尔顿酒店，虽然这家不是我见过的最差的（罗德岛州朴茨茅斯机场汉普顿酒店仍然保持着这一荣誉），但这家绝对是最差的之一。
对于那些想要靠近比尔街和各种美食店的客人来说，入住孟菲斯市中心逸林酒店是一个不错的选择。这是一家传统的酒店，有一个非常大的大堂，里面摆满了沙发，可以放松身心，有一架漂亮的钢琴，但弹奏起来不引起注意。但这完全值得冒这个风险！工作人员很细心，酒店的餐厅非常好，提供从早餐到晚间饮品的多种选择。有停车场，代客泊车很棒而且很快。 房间很宽敞，浴室很小......它可以看到非常漂亮的城市景观，如果你住在较高楼层，它就在 AUTOZONE 前面，如果你幸运的话，你甚至可以在上面观看棒球或足球比赛你的盒子，在大屏幕上。我呼吁注意：离开时务必表明房间的清洁度！尽管通知了接待处，我们还是遇到了两天的问题，没有清洁或更换毛巾。酒店的销售总监和 MKT 负责处理这一事宜，他很快就愿意解决不便，甚至还为我们祝酒，因为那天是我父亲的生日，我们希望为他提供最好的体验。我想这至少是他们的好意！
我在世界各地的一些旅行中观察到，有几家酒店没有辜负他们所吹嘘的希尔顿旗帜。孟菲斯的这家酒店也是其中之一，一家外观破旧的老酒店，旧家具和地毯看起来很脏，急需对房间进行翻新和现代化。我不会再入住这家酒店或任何其他连锁酒店，直到我有消息说他们已经重新装修和重新装修了房间。尽管它的位置很好，但我不推荐它，我也不会再住在那里。
Trevor did an outstanding job checking our car in valet. He was very welcoming and had a great disposition. We felt confident our vehicle was in good hands.
Stayed here whilst visiting Memphis. This wasn’t the hotel we booked initially, as our booked hotel closed prior to us going. We arrived and were checked in without any problems. We got breakfast included. With this, you need to get vouchers from reception for each day you have breakfast. This lets you get the Delta Sunrise breakfast. If you get anything else and it costs more, then you just pay the difference. The hotel is located across the road from The Peabody Hotel, if you want to go and watch the daily duck walk. Beale Street is about a 5-minute walk away and the Civil Rights museum, where Dr Martin Luther King was shot, is around 15 – 20 minutes away. Rooms are cleaned daily. Hotel was nice with a great location. Rooms were a decent size and were clean throughout. Staff were great. We visited Graceland, as most people who visit Memphis do, and we asked reception to book a cab to get us there. We got a bloke called Ray, from “Bumming a ride transportation”. He is a self-employed cab driver. Lovely fellow. He dropped us off and picked us up. Fare was around $35 dollars each way from memory. On picking us up he took us on a little detour and showed us where Elvis was originally buried prior to his final resting place at Graceland. He also showed us the house where Elvis’s dad moved after he re-married, together with the house where the partner of Elvis lived after he was divorced from Pricilla. I didn’t see this information whilst walking around Graceland, so it was nice of Ray to show us around. It is possible if we didn’t get Ray, we might not have known about any of it. Ray took us to the airport for our onward flight. The fare was about $45. On arriving in Memphis, we went to the taxi rank at the airport. We waited for about 20 minutes before a taxi came. So, if you are waiting one will come along. Might take a while though. On the day we were booked for Graceland, our time slot was 10:30am. My advice is to book the earliest slot you can. It took us all day to go around the house and museum. There are a few places to eat on site. The tour we done was a self-guided audio tour. This takes you round the house and grounds giving you information as you go on an iPad mini. The tour doesn’t include any of the upstairs. This is off limits due to the personal nature of the rooms. The amount of information and exhibits is vast. I learnt a lot of things about Elvis throughout the day. Believe me when I say that you need a full day to make the most of all the exhibits.
Don’t do it. This hotel is so dated. No plugs by bed to charge my phone nor was there a lamp by the bed. Bathroom is dated-website says it’s has been recently renovated but I would love to know what they did. Not up to Hilton standards and I don’t think anyone would stay if it wasn’t for the location. The lobby and area outside your room does not have AC. Restaurant is wonderful and staff were friendly
Was a bit dubious after reading bad reviews. Our room was clean. Bedding got changed once during our 4 night stay. The shower took ages to get warm. That was the only negative thing. The hotel is in a great position to walk everywhere downtown. 15 mins to the pyramid. 15 mins to Sun Studios. 5 mins to Beale Street
Do not stay at this hotel. It states it is 4 star - more like 2. The rooms are tired, furniture has seen better days. Paintwork peeling, bathroom dated - what 4 star hotel has a shower curtain over a bath! We complained after the first night, as we arrived late and just need to sleep. We were moved to another room- slightly bigger, but still not to a standard that you would expect. We were booked in via a travel company for 3 nights. The following day - after a lovely day out we came back to find the room had not been done. We went to reception to be told that you now had to request your room to be made up. We asked for clean towels, she went out the back and came out with a set, I asked if they could be sent to our room as we were going out for dinner, we were told no! The following morning, we requested our room be done - came back - not done, complained again, manager said she did not know how this had happened. Requested clean towels - never arrived. Breakfast was awful!! Do not waste your money - it is a disgrace to call it 4 stars, the staff look fed up and so were we. Ocean Florida needs to re think who they book their clients hotels
Shocked that this is a Doubletree. Stayed for work and came into my room exhausted. There was a wet dirty hand towel on the table. I was so tired I ignored it. The TV didn’t work. The channel would come on and it would lose signal within 5 minutes. I did mention it and got a new remote. No change. The room was very well used. Everything smelled musty, chipped paint, stained and damaged furniture. Bathroom was grimy and also just old and yucky. A few of my colleagues requested to move hotels but I was simply too tired. On the plus side, the staff were very nice. They saved this review from being one star. I wouldn’t suggest staying here until the hotel gets a heavy renovation.