酒店回复: Thank you for taking the time to share your feedback regarding your recent stay. I sincerely apologize for the inconveniences you encountered during your visit. It is unfortunate to hear that access to the facility was restricted and that our staff did not address your needs adequately, particularly concerning ADA requirements. Additionally, I regret that the cable services did not meet your expectations, and that you did not receive housekeeping during your four-day stay.Please be assured that we are committed to improving our services and will address these concerns with our team. Your experience is important to us, and we value your input as we strive to enhance our accommodations.Thank you again for your feedback.
3.0分
其他
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The quality and upkeep of the facility is below standards. No customer wants to see sealed off rooms and blue fanblowers on every floor. Breakfast is underrated. Turkey bacon, Turkey Patty, Turkey Sausage....I can't have Turkey so therefore other than running watery eggs there was no other protein options. Then the waffle maker mix Maple this Cinnamon that...whatever happened to just plain waffle mix?? The oatmeal was watery and undercooked. There should be protein options for EVERY GUEST beside Turkey....
1.0分
其他
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We arrived at night and were told they didn’t have any rooms available after we had a paid reservation already. They provided no help and we had to leave and find a room at night
4.0分
商务出差
My bathroom needed vacuuming in floor and the halls and elevator floors were not the cleanest. My room was clean and bedding nice . Front desk staff was nice
1.0分
其他
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Checked in briefly. The room was not very clean and had a bad odor. We soon discovered bed bugs and immediately left. We did notice many rooms that had plastic tarps covering the doors. I can’t believe a hotel can stay open while they are treating for bed bugs!
5.0分
商务出差
Property well maintained,pool area was nice and clean,a lot of parking space and parking security was wonderful!!
4.0分
商务出差
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Great for what we needed.
Great for what we needed. Good clean hotel by the Semmes Murphy clinic. Felt safe in the area. Desk clerk was super nice. Room was clean. Bed was fair. Husband grabbed breakfast before we had to be at hospital. All in all it was a good stay and very good for anyone that has to be in area for hospital procedures.
3.0分
其他
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The sleeping area of the room was clean and comfortable, however our bathtub drained very slowly making it uncomfortable to use and the toilet was very loud and slow to flush.
2.0分
其他
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Upon arrival nobody was at desk and none appeared for over 10 minutes. Personality was indifferent and it even felt borderline hostile. She did not offer the direction to the elevators and there was no sign on the wall to indicate it was around several corners. The room had mismatched lights on night stands. One night stand had was broken with no drawer. The bathroom was nice on first impression but it corners and sides under the sink counter was filthy and thick dust on the piping. We were there 3 days and 4 nights and was never offered clean towels, toilet paper or emptied the trash. We didn’t expect bed changing or vacuuming of the room, but basic necessities were important. Morning breakfast was typical hotel fare. This hotel is the closest to a major hospital and so the basic Hampton Inn quality seems very important, at least to us.
4.0分
其他
100 dollars deposit pool closed breakfast was awesome nice room had to ask for refrigerator and microwave
除了电子调光窗帘外，没有任何独特之处。
虽然我们向似乎不太在意的员工提供了通知，但还是无法从前门以外的其他方式进入设施，这一点让我们很不满意，尽管我们承认我们一行人显然需要 ADA。此外，广告中宣传的有线电视服务实际上访问受限。此外，在我们四天三夜的整个住宿期间，我们没有享受任何客房服务。多年来，我们一直在四处旅行，这是有史以来最糟糕的住宿。就好像我们因为使用了 ******* 而受到惩罚一样。
The quality and upkeep of the facility is below standards. No customer wants to see sealed off rooms and blue fanblowers on every floor. Breakfast is underrated. Turkey bacon, Turkey Patty, Turkey Sausage....I can't have Turkey so therefore other than running watery eggs there was no other protein options. Then the waffle maker mix Maple this Cinnamon that...whatever happened to just plain waffle mix?? The oatmeal was watery and undercooked. There should be protein options for EVERY GUEST beside Turkey....
We arrived at night and were told they didn’t have any rooms available after we had a paid reservation already. They provided no help and we had to leave and find a room at night
My bathroom needed vacuuming in floor and the halls and elevator floors were not the cleanest. My room was clean and bedding nice . Front desk staff was nice
Checked in briefly. The room was not very clean and had a bad odor. We soon discovered bed bugs and immediately left. We did notice many rooms that had plastic tarps covering the doors. I can’t believe a hotel can stay open while they are treating for bed bugs!
Property well maintained,pool area was nice and clean,a lot of parking space and parking security was wonderful!!
Great for what we needed.
Great for what we needed. Good clean hotel by the Semmes Murphy clinic. Felt safe in the area. Desk clerk was super nice. Room was clean. Bed was fair. Husband grabbed breakfast before we had to be at hospital. All in all it was a good stay and very good for anyone that has to be in area for hospital procedures.
The sleeping area of the room was clean and comfortable, however our bathtub drained very slowly making it uncomfortable to use and the toilet was very loud and slow to flush.
Upon arrival nobody was at desk and none appeared for over 10 minutes. Personality was indifferent and it even felt borderline hostile. She did not offer the direction to the elevators and there was no sign on the wall to indicate it was around several corners. The room had mismatched lights on night stands. One night stand had was broken with no drawer. The bathroom was nice on first impression but it corners and sides under the sink counter was filthy and thick dust on the piping. We were there 3 days and 4 nights and was never offered clean towels, toilet paper or emptied the trash. We didn’t expect bed changing or vacuuming of the room, but basic necessities were important. Morning breakfast was typical hotel fare. This hotel is the closest to a major hospital and so the basic Hampton Inn quality seems very important, at least to us.
100 dollars deposit pool closed breakfast was awesome nice room had to ask for refrigerator and microwave