酒店回复: We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer high quality service and facilities along with a hassle free stay. Thank you for taking the time to provide this feedback as it is much appreciated. Until next time!
2.0分
其他
原文
翻译提供方：Google
前台服务员态度很粗鲁
1.0分
其他
原文
翻译提供方：Google
粗鲁的
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酒店回复: We are very sorry to hear that you did not have a great stay at our property. Our mission is to provide excellent guest services and we are sorry to have let you down. We have noted your feedback and will strive to make improvements accordingly.
2.0分
其他
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First, the staff were friendly, attentive and helped solve some problems. The problems; 1. construction everywhere. Fumes from constuction adheasive everwhere. Surprised workers were npot weaing respirators. Phone in room couldn't get through to desk. Plastic masking on outside of building while painting covered air conditioning vents. A.C. in next room "moaned" all night. Halls closed with plastic while paining, so had to walk outside to get from room to front desk. Had to walk to front desk to get wifi password. No directory in room for local resources, like resturants, events, transportation, etc. The lobby in the lovely ad for this facility was under construction. Place should have been closed during construction, except I would feel bad for the staff. What I paid for this "not ready for prime time" or any time was much too high. One last thing. The room, for me was too cold. The thermostat didn't give a heat setting and there were no operating instructions in the room.
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酒店回复: We understand that construction projects can be frustrating, and we sincerely apologize for not providing you with a comfortable stay. Our goal is to ensure that every guest has an outstanding experience, and we regret that we fell short during your visit. Your support means a great deal to us, and we are committed to exceeding your expectations during your next stay.
4.0分
家庭亲子
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We were at the end of the hotel near I 75 so there was quite a bit of highway noise. Hotel was renovating so there was a lot of extra foot traffic and less available parking. Breakfast was very good.
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酒店回复: We appreciate you taking the time to write a review. I'm pleased to learn that your stay was enjoyable overall. We appreciate your compliments, highlighting what we are doing well, and your recommendations for improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again, and we humbly request a return visit.
4.0分
商务出差
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Good, but could have been better.
Staff was wonderful and friendly. The only issue I had was the AC rumbles very loudly. I also got woken up earlier than I had planned due to construction above my room.
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酒店回复: Thank you for choosing to stay with us during your visit to Naples. We are pleased to hear that you found our staff welcoming. However, we sincerely apologize for the noise pollution that disrupted your stay. Your satisfaction is our top priority, and we regret that we fell short in this regard. We hope you will consider visiting us again for an improved experience.
4.0分
其他
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The room had a very noisy a unit and it was very damp in the room. The AC unit was full of water , you could hear it in the unit. It kept the room cool but as soon as the unit shut down it got instantly warm. The one pillow was dirty with what seemed to be blood dots on it
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酒店回复: Dear Guest, Thank you for providing us with your feedback. Your kind and informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the noisy air conditioning unit in your room. I will be sure to address this issue. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Lynsey Harry, GM
4.0分
其他
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The hotel and stay were very good except for the fact that the thermostat was not working correctly so we couldn't do the temperature above 69F. I went to the lobby to ask for help but the attendant was alone and said they would make a note for the morning which didn't help me because I was going to check out the next morning.
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酒店回复: We strive to offer high quality service and facilities along with a hassle free stay. Thank you for taking the time to provide this feedback as it is much appreciated. We will look into this thermostat, we apologize for the inconvenience. Until next time!
5.0分
其他
Very convenient to me, very close too were I had to go to, and it was a very clean hotel.
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酒店回复: We're glad you enjoyed our amenities and found them to your satisfaction. We strive to offer high quality service and facilities along with a hassle free stay. Thank you for taking the time to provide this feedback as it is much appreciated. Until next time!
4.0分
其他
Breakfast horrible. Why bother. That bad.
Food not refill often. Good cold. Toaster did not toast.
交通便利，可轻松前往 I-75 州际公路，是理想的中转住宿地
前台服务员态度很粗鲁
粗鲁的
First, the staff were friendly, attentive and helped solve some problems. The problems; 1. construction everywhere. Fumes from constuction adheasive everwhere. Surprised workers were npot weaing respirators. Phone in room couldn't get through to desk. Plastic masking on outside of building while painting covered air conditioning vents. A.C. in next room "moaned" all night. Halls closed with plastic while paining, so had to walk outside to get from room to front desk. Had to walk to front desk to get wifi password. No directory in room for local resources, like resturants, events, transportation, etc. The lobby in the lovely ad for this facility was under construction. Place should have been closed during construction, except I would feel bad for the staff. What I paid for this "not ready for prime time" or any time was much too high. One last thing. The room, for me was too cold. The thermostat didn't give a heat setting and there were no operating instructions in the room.
We were at the end of the hotel near I 75 so there was quite a bit of highway noise. Hotel was renovating so there was a lot of extra foot traffic and less available parking. Breakfast was very good.
Good, but could have been better.
Staff was wonderful and friendly. The only issue I had was the AC rumbles very loudly. I also got woken up earlier than I had planned due to construction above my room.
The room had a very noisy a unit and it was very damp in the room. The AC unit was full of water , you could hear it in the unit. It kept the room cool but as soon as the unit shut down it got instantly warm. The one pillow was dirty with what seemed to be blood dots on it
The hotel and stay were very good except for the fact that the thermostat was not working correctly so we couldn't do the temperature above 69F. I went to the lobby to ask for help but the attendant was alone and said they would make a note for the morning which didn't help me because I was going to check out the next morning.
Very convenient to me, very close too were I had to go to, and it was a very clean hotel.
Breakfast horrible. Why bother. That bad.
Food not refill often. Good cold. Toaster did not toast.