酒店回复: Gracias por sus comentarios. Lamentamos que no considere que la relación calidad-precio sea la mejor. Somos más caros porque somos uno de los hoteles más cercanos al estadio, pero también porque contamos con las suites más grandes. El hotel tiene más de 16 años; estudiaremos la posibilidad de regular la temperatura de la piscina a un nivel más alto y mejorar la limpieza de las habitaciones. Sentimos mucho que, al regresar un día de su estancia, encontrara la habitación sin limpiar; estableceremos mejores estándares para nuestro personal. Si bien nuestras opciones de desayuno son similares a las de Costco, tenga en cuenta que dependemos de nuestros proveedores y nos esforzaremos por ofrecer más variedad en el futuro. Entendemos que llegar al estadio no es fácil, pero existe un acuerdo con Meadowlands que impide que muchos hoteles de la zona cuenten con servicio de transporte, ya que no hay carriles exclusivos para ello. En el pasado, los autobuses se atascaban en el tráfico de camino al estadio, por lo que solemos ofrecer Uber o el servicio de transporte que a veces ofrece el propio estadio MetLife. Esperamos que encuentre el alojamiento ideal para sus futuros eventos y le agradecemos su tiempo.
The room was so clean and spacious, the breakfast was delicious and the space clean and well maintained. The location was great for the American Mall. The staff were professional and helpful but I barely needed to interact with them since everything was perfect.
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酒店回复: We truly appreciate it when our guests describe their stay at our Residence Inn as "perfect"! Thank you for your business and for taking the time to share your positive experience with our team. We hope to welcome you back soon!
3.0分
家庭亲子
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The place was very clean, and the service was excellent. The young man at the reception was extremely friendly and provided all the information we needed. However, my main concern was the sleeper sofa — it was so uncomfortable that I felt like I was lying directly on the springs, and I’m sure my back will be paying for it! My family in the other room said their kids also complained about the sleeper sofa. They definitely need to replace or upgrade those as soon as possible! This is the reason I couldn’t give it more than 3 stars, a good night sleep is essential.
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酒店回复: Thank you for acknowledging our updated hotel and friendly associates even though you did not find our sofa beds to your liking. I'm sorry that you did not experience a good night's sleep. Your comfort is very important to us. We appreciate your sincere feedback, which fosters improvement for future stays.
5.0分
家庭亲子
great hotel and friendly staff. clean room. hotel near shopping mall American Dream
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酒店回复: We're thrilled that you had nothing but positive experiences during your recent stay at our hotel! We truly appreciate your patronage and kind review. Your excellent recommendation reassures our staff and other travelers that they can expect a great stay here. We hope to welcome you back soon!
4.0分
其他
Major price discrepancy that I caught and brought to thier attention. Otherwise, I would have been charged hundreds more than what I booked.
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酒店回复: Please accept my sincere apologies for our billing error. This is certainly not indicative of how we do business; it was an isolated error. I'm sorry for any frustration this caused you. We appreciate you staying with us and hope to see you on a return visit.
4.0分
其他
Good property, clean, affordable, family setting, but not too many choicest for restaurants around
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酒店回复: We are happy to hear you enjoyed your stay and look forward to welcoming you when you return to the area. We do recognize that there aren't too many standalone restaurant options nearby but with the American Dream Mall just down the road we recommend looking into their extensive selection.
5.0分
朋友出游
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My best friend and I book this hotel suite for a night of concert at Met Life, convenient location, 5 mins from American Dream mall, 2 bed room suite was like an entire house with full kitchen, separate living room and fire place depending on which room you book. We absolutely loved it
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酒店回复: We are happy to hear you enjoyed your stay, we look forward to welcoming you back to the property in the future and hope you have a great day.
非常棒的酒店，有游泳池，离美国梦购物中心也很近。如果早餐选择能更多样化就更好了。
我觉得性价比不是最好的。我们住在那里是为了去体育场看演唱会，我想这就是它这么贵的原因。设施老旧，泳池很冷，房间和酒店都不太好。有一天我们很晚才离开房间，他们也没来打扫。房间宽敞舒适；早餐不算特别好，但选择丰富，而且相对不错（是Costco的食品，可以自己做华夫饼，还有好几种咖啡和牛奶可供选择）。去体育场不太方便，他们给我的唯一选择是Uber，我不得不自己叫。下次我打算找一家有往返体育场或离体育场更近的班车的酒店。
前台工作人员很粗鲁。早餐时间有一位非常友好的工作人员，但仅此而已。我在双卧室套房住了5天。我收到了一个洗碗机洗衣凝珠。最后一晚，我费了好大劲才弄到另一个，甚至连洗碗皂都找不到。我问他们能不能给我一把塑料叉子，他们说只有勺子。我想给睡在折叠沙发上的人一条白毯子，但他们说不行。折叠沙发也是我自90年代以来躺过的最不舒服的东西。房间不干净，水槽下面、垃圾桶旁边竟然有薯条！洗发水/护发素/沐浴露的瓶子几乎都空了，浴帘上沾满了紫色染料。其中一个淋浴发出可怕的噪音，震动了整个房间。这家酒店唯一的优点是泳池很不错，水温适宜，可以游泳玩耍，而且距离美国梦购物中心只有5分钟路程。
受到推崇的！！
完全推荐
我选择了新泽西酒店，因为城里的酒店价格太贵了。
还有一个厨房，您可以自己做饭。
干净，床舒服，宽敞，友善，一切都很好~
一个缺点是林肯隧道进入市区时被封锁。
多久时间？如果不堵车的话，20分钟之内就可以到达。
强烈推荐这家酒店~
The room was so clean and spacious, the breakfast was delicious and the space clean and well maintained. The location was great for the American Mall. The staff were professional and helpful but I barely needed to interact with them since everything was perfect.
The place was very clean, and the service was excellent. The young man at the reception was extremely friendly and provided all the information we needed. However, my main concern was the sleeper sofa — it was so uncomfortable that I felt like I was lying directly on the springs, and I’m sure my back will be paying for it! My family in the other room said their kids also complained about the sleeper sofa. They definitely need to replace or upgrade those as soon as possible! This is the reason I couldn’t give it more than 3 stars, a good night sleep is essential.
great hotel and friendly staff. clean room. hotel near shopping mall American Dream
Major price discrepancy that I caught and brought to thier attention. Otherwise, I would have been charged hundreds more than what I booked.
Good property, clean, affordable, family setting, but not too many choicest for restaurants around
My best friend and I book this hotel suite for a night of concert at Met Life, convenient location, 5 mins from American Dream mall, 2 bed room suite was like an entire house with full kitchen, separate living room and fire place depending on which room you book. We absolutely loved it