The hotel location is good. You can walk to shops and restaurants.
Room was clean and property was well maintained.
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酒店回复: We appreciate your fantastic review! So happy you enjoyed your stay and can't wait to see you again soon!
4.0分
朋友出游
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Was very convenient as far as walking downtown, as far as parking you really had no option but to Valet at $45 a day..Other parking garages available but not convenient. Staff very friendly but not informative at all with surrounding area(directions, best restaurants ,transportation etc) TV cable horrible. Ice machines didn't work most of the time. In house restaurant very limited. A little disappointed for Hilton
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酒店回复: Thank you for sharing your experience with us. We're glad to hear that you found our location convenient for walking downtown and that our staff were friendly. However, we apologize for the inconvenience caused by the valet parking fee and the lack of information about the surrounding area. We're also sorry to hear about the issues with the TV cable, ice machines, and the limited in-house restaurant options. Your feedback is valuable, and we will address these concerns to improve our services. We hope to have the opportunity to welcome you back and provide you with a better experience.
4.0分
家庭亲子
No parking available other than down the street ar a city paid parking spot or $45 for valet parking.
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酒店回复: Thanks for the great rating and feedback! We're happy to hear you had a good stay and appreciate the comments about parking. Looking forward to welcoming you back!
5.0分
情侣出游
We loved the location..it was convenient and very walkable to anywhere in town..The room was spotless and comfortable
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酒店回复: Thanks a bunch for the great review! We're delighted you had a wonderful stay. Hope to welcome you back soon!
5.0分
商务出差
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Great location , friendly staff. Has everything one needs for one night or a week! Would be nice if they had some way to get Netflix or Prime Video. Could improve TV service.
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酒店回复: Thank you for your positive feedback! We're delighted to hear that you enjoyed our location and found our staff friendly. We appreciate your suggestion regarding Netflix or Prime Video and will certainly consider it to enhance our TV service. We hope to welcome you back soon for another great stay!
3.0分
家庭亲子
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Perfect spot for shopping. I asked to be put on the first floor and was put on the 3rd floor instead. Our room was so hot AC did not work Maintenace looked at it and said it was fine, never actually worked after he left. We would have asked to be moved but was leaving the next day. Such a hassle to move all our stuff. The restaurant was not open on Sunday? Would most likely stay down the street at the Sheridan next time.
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酒店回复: Thank you for sharing your experience with us. We're glad you found our location perfect for shopping. However, we sincerely apologize for the inconvenience you faced with the room assignment and the AC not working properly. It's disappointing to hear that maintenance couldn't resolve the issue and that the restaurant was closed on Sunday. We understand how frustrating it must have been, especially with the hassle of moving your belongings. Your feedback is valuable to us, and we'll work on addressing these concerns to improve our services. We hope you might consider giving us another chance in the future to provide you with a better stay.
5.0分
商务出差
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I first had the handicapped room but it was dark and depressing. The beds were practically on the floor and way too soft. There was no chair except a desk chair and seems like a very stark and dark room I moved to a standard room which is wonderful! Far more cozy. The handicapped rooms could be far better designed ! The front desk is staffed with terrific people including Lisa and Benjamin, who is really well trained in hotel management.
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酒店回复: Thank you for sharing your experience with us. We're sorry to hear that the handicapped room did not meet your expectations and appreciate your feedback on its design. We're glad to know that you found the standard room much more comfortable and cozy. It's wonderful to hear that our front desk team, including Lisa and Benjamin, made a positive impression on you with their terrific service and hotel management skills. Your comments are valuable to us, and we'll work on improving the design of our handicapped rooms. We look forward to welcoming you back for another stay!
3.0分
其他
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Okay stay
The valet was high. So high that he had a difficult time communicating and asked the same questions multiple times within our 3-4 minute interaction. Albeit… it was hilarious.
The room was clean and comfortable aside from the temperature. The AC seems to barely work and shuts off completely when you are sleeping.
Overall, it was okay but overpriced.
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酒店回复: We apologize for the unprofessional behavior of the valet and the issues with the AC in your room. It's good to hear that you found the room clean and comfortable, but we understand that the temperature problems and overall experience did not meet your expectations. We appreciate your feedback and will address these concerns to improve our services. We hope you'll consider giving us another chance in the future. Safe travels!
5.0分
其他
Easy on/off to highway. Clean, comfortable hotel. Shops within walking distance.
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酒店回复: Thanks for the great review! We're so glad you had a pleasant stay. Hope to welcome you back soon!
很干净环境很好
The hotel location is good. You can walk to shops and restaurants.
Room was clean and property was well maintained.
Was very convenient as far as walking downtown, as far as parking you really had no option but to Valet at $45 a day..Other parking garages available but not convenient. Staff very friendly but not informative at all with surrounding area(directions, best restaurants ,transportation etc) TV cable horrible. Ice machines didn't work most of the time. In house restaurant very limited. A little disappointed for Hilton
No parking available other than down the street ar a city paid parking spot or $45 for valet parking.
We loved the location..it was convenient and very walkable to anywhere in town..The room was spotless and comfortable
Great location , friendly staff. Has everything one needs for one night or a week! Would be nice if they had some way to get Netflix or Prime Video. Could improve TV service.
Perfect spot for shopping. I asked to be put on the first floor and was put on the 3rd floor instead. Our room was so hot AC did not work Maintenace looked at it and said it was fine, never actually worked after he left. We would have asked to be moved but was leaving the next day. Such a hassle to move all our stuff. The restaurant was not open on Sunday? Would most likely stay down the street at the Sheridan next time.
I first had the handicapped room but it was dark and depressing. The beds were practically on the floor and way too soft. There was no chair except a desk chair and seems like a very stark and dark room I moved to a standard room which is wonderful! Far more cozy. The handicapped rooms could be far better designed ! The front desk is staffed with terrific people including Lisa and Benjamin, who is really well trained in hotel management.
Okay stay
The valet was high. So high that he had a difficult time communicating and asked the same questions multiple times within our 3-4 minute interaction. Albeit… it was hilarious.
The room was clean and comfortable aside from the temperature. The AC seems to barely work and shuts off completely when you are sleeping.
Overall, it was okay but overpriced.
Easy on/off to highway. Clean, comfortable hotel. Shops within walking distance.