Great location. But all the doors are scratched and the hotel isn’t in the best condition. Staff wouldn’t give us extra waters which I found absurd but they were quite helpful when my flight got canceled. 6/10. Would stay again just for location.
4.0分
家庭亲子
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The staff were very friendly, valet folks were great too. Rooms were very basic, coffee creamers were weeks over expiration date on top, comforters very light, nothing notable about the rooms really. But, the location was unbeatable and it was clean. There is a snack area (super pricey) for those emergency snacks for late night munchies. The exercise room and pool looked clean and nice. We didn't use those this time around.
3.0分
其他
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unfortunately, none of the charger plugs worked the USB ports also our tub head leaks, and it's sad that you have to lock the door. I understand security reasons, but it was sad. The door was locked.
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酒店回复: unfortunately, none of the charger plugs worked the USB ports also our tub head leaks, and it's sad that you have to lock the door. I understand security reasons, but it was sad. The door was locked.
3.0分
家庭亲子
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The location was perfect - very walkable. Staff were all very pleasant and helpful. The rooms were very nice, but the bathroom could use some fixing. The tub had a rust ring, the ceiling was pealing, and the complimentary bath gel, shampoo, and conditioner were either empty or half full.
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酒店回复: Thank you for your feedback. We're glad to hear that you enjoyed our convenient location and found our staff to be pleasant and helpful. We apologize for the issues you encountered with the bathroom. Your comments about the rust ring in the tub, the peeling ceiling, and the complimentary toiletries have been noted, and we will address these concerns promptly. We appreciate your understanding and hope to have the opportunity to welcome you back for an improved experience. Safe travels!
5.0分
其他
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Very clean room and common areas. Room was spacious and comfortable. Very friendly and helpful staff. Good location walkable to everything in the downtown area.
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酒店回复: Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the cleanliness of our rooms and common areas, as well as the spacious and comfortable accommodations. Our team is always here to provide friendly and helpful service, and we're glad you found our location convenient for exploring the downtown area. We look forward to welcoming you back soon! Safe travels!
4.0分
其他
Staff was excellent. Location was great. Room was spacious. The shower could have been cleaner. Mold and mildew were prevalent
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酒店回复: Thanks for the great rating and feedback. We're delighted you had a wonderful stay but apologies for the bathroom. We will be sure to address with our team. We hope to welcome you back again soon!
4.0分
情侣出游
Booked through *******.
The bed gave me a backache every morning, but hot shower and stretching helped.
Would stay again with perhaps a room upgrade.
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酒店回复: Thank you for the review and feedback. We'll be sure to share with the team.
5.0分
情侣出游
The location is unbeatable. Everyone was very helpful. The place was spotless, room excellent--EXCEPT for the miserable and confusing bed linens.
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酒店回复: Thanks for the awesome review! We're so pleased you had a great stay and hope to see you again soon!
很干净环境很好
没有停车位,这意味着你必须使用代客泊车服务,每天收费45英镑!早餐不免费,健身房和泳池区域不错,但没有关于如何使用健身房或如何打开热水浴缸喷头的说明。
Great location. But all the doors are scratched and the hotel isn’t in the best condition. Staff wouldn’t give us extra waters which I found absurd but they were quite helpful when my flight got canceled. 6/10. Would stay again just for location.
The staff were very friendly, valet folks were great too. Rooms were very basic, coffee creamers were weeks over expiration date on top, comforters very light, nothing notable about the rooms really. But, the location was unbeatable and it was clean. There is a snack area (super pricey) for those emergency snacks for late night munchies. The exercise room and pool looked clean and nice. We didn't use those this time around.
unfortunately, none of the charger plugs worked the USB ports also our tub head leaks, and it's sad that you have to lock the door. I understand security reasons, but it was sad. The door was locked.
The location was perfect - very walkable. Staff were all very pleasant and helpful. The rooms were very nice, but the bathroom could use some fixing. The tub had a rust ring, the ceiling was pealing, and the complimentary bath gel, shampoo, and conditioner were either empty or half full.
Very clean room and common areas. Room was spacious and comfortable. Very friendly and helpful staff. Good location walkable to everything in the downtown area.
Staff was excellent. Location was great. Room was spacious. The shower could have been cleaner. Mold and mildew were prevalent
Booked through *******.
The bed gave me a backache every morning, but hot shower and stretching helped.
Would stay again with perhaps a room upgrade.
The location is unbeatable. Everyone was very helpful. The place was spotless, room excellent--EXCEPT for the miserable and confusing bed linens.