The staff was helpful and friendly. The breakfast was good with many choices available. The room was good and the bed was comfortable. My wife would have liked to have a hair dryer available.
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酒店回复: Thank you for your kind feedback! We're glad to hear you enjoyed the breakfast, found the room comfortable, and had a positive experience with our staff. We appreciate your note about the hair dryer — we'll make sure to address that and look into providing one for future guests. We hope to welcome you and your wife back again soon!
4.0分
其他
Trip to NH to visit friends. Convenient location. Clean and spacious room. The sofa and side chair cushions were rock hard—-not comfortable . Breakfast was OK.
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酒店回复: Thank you for sharing your recent experience with us and for giving us an 8/10 rating!We’re happy to hear that our convenient location and clean, spacious rooms added to your comfort during your trip to visit friends in NH. We appreciate your honest feedback regarding the sofa and side chair cushions — we’ll certainly look into this as we continue working to improve our guest experience.Thank you as well for your note on breakfast. We hope to welcome you again in the future and make your next stay even more enjoyable.
5.0分
其他
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After a small snafu at check-in to a room that hadn’t been fully cleaned yet (it turns out after 60+ rooms had been vacated that morning), the desk clerk quickly moved my room and called to check to make sure everything was suitable. The room was quiet, clean, and the bed comfortable, with great WiFi. I will stay here again!
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酒店回复: Thank you so much for your understanding and kind words! We apologize again for the initial hiccup during check-in, especially on such a busy day. We're glad to hear our team was able to quickly make it right and that you enjoyed your stay—from the clean, quiet room to the comfortable bed and reliable WiFi. We truly appreciate your patience and look forward to welcoming you back on your next visit!
5.0分
情侣出游
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The hotel was bright and welcoming. The staff was speedy and knowledgeable checking us in. You can smell how clean the sheets are. Option of firmness of pillows and 2 different toilet paper choices. The eggs at breakfast were just blah. Luckily, there were lots of other breakfast options. We would stay here again.
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酒店回复: Thank you for choosing to stay with us, and for taking the time to share your thoughtful feedback.We’re so pleased to hear that you found the hotel bright and welcoming, and that our staff made check-in smooth and efficient. It's great to know you noticed the cleanliness of our rooms and enjoyed the comfort options like pillow firmness and even the little things like toilet paper choices—those touches are important to us!We appreciate your honest comment about the eggs at breakfast. While we’re glad you enjoyed the variety of other options, your input helps us improve, and we’ll certainly take it into consideration.It was a pleasure having you, and we’re thrilled to hear you’d stay with us again. We look forward to welcoming you back on your next visit!Warm regards,
4.0分
其他
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Pros: the property Is very clean, bed comfortable, good water pressure, nice breakfast, friendly staff, pool.
Cons: lighting in the rooms is AWFUL, the chairs in the room are very, very, uncomfortable, the desk isn't useable because it is so high and there is no chair other than one that you can't sit in because it pushes you out! I'm not kidding!!
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酒店回复: Thank you for taking the time to share your detailed feedback. We're glad to hear you enjoyed the cleanliness of the property, the comfortable bed, strong water pressure, breakfast, friendly staff, and pool — we truly appreciate those kind words.We also appreciate you pointing out areas where we can improve. We're sorry to hear about your experience with the room lighting, furniture, and desk setup. Your comments have been shared with our management and maintenance teams so we can look into solutions and provide a more comfortable experience in the future. Guest feedback like yours is incredibly valuable as we continue to improve.We hope to have the opportunity to welcome you back and provide an even better stay next time.
3.0分
家庭亲子
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The smoke detector key going off in our room took awhile for staff to bring us a new battery was little communication we had to keep calling the front desk to get an answer
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酒店回复: Thank you for your review and for bringing this to our attention. We sincerely apologize for the delay in resolving the smoke detector issue and for the lack of communication you experienced. That’s not the level of service we aim to provide, and we understand how frustrating it must have been. Your feedback is important to us, and we’ll be using it to improve our responsiveness and communication moving forward. We appreciate you staying with us and hope we have the opportunity to provide you with a better experience in the future.
4.0分
其他
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Simple, clean room near the university. We only stayed one night while on a road trip, so essentially just slept here, but felt safe and it served its purpose for our needs
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酒店回复: Thank you for staying with us and for sharing your feedback! We're glad to hear you had a safe and comfortable stopover and that our location near the university worked well for your trip. We hope to welcome you again if you're ever passing through!
2.0分
其他
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Dingy, smelly blankets and sheets, dingy dirty shower. Broken door latch, doors slamming all house of the night. I really can't believe I had to pay over $200 for this room.
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酒店回复: Thank you for taking the time to share your feedback. I'm truly sorry to hear about your disappointing experience during your stay with us. What you described is far from the standards we aim to provide, and I understand your frustration—especially considering the rate you paid.Please accept our sincere apologies for the condition of the room and the disturbances you encountered. Cleanliness, comfort, and security are top priorities for us, and it’s clear we fell short in this instance. I’ve already shared your comments with our housekeeping and maintenance teams so they can address the issues you mentioned immediately.We genuinely appreciate your feedback—it helps us improve. If you’d be open to it, I’d welcome the chance to speak with you directly and make this right. You can reach out to me at [your contact info].Thank you again, and we do hope you'll consider giving us another opportunity in the future.Warm regards,
5.0分
家庭亲子
Pleasantly surprised at how nice it is. Room was clean, spacious had a refrigerator and even a coffee machine. Free breakfast is included as well
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酒店回复: Thank you so much for your kind words! We're thrilled to hear you were pleasantly surprised and enjoyed your stay with us. It's great to know you found the room clean, spacious, and well-equipped with the refrigerator and coffee machine. We’re also glad you were able to take advantage of our complimentary breakfast. We truly appreciate your feedback and hope to welcome you back again soon!
4.0分
商务出差
Not A 4 Star Hotel But 4 Stars For Value
One of the more affordable options in Keene, it was much better than we expected
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酒店回复: Thank you so much for taking the time to share your experience! We're thrilled to hear that your stay exceeded expectations and that you found us to be a great value in Keene.Providing a comfortable and welcoming stay at an affordable rate is exactly what we strive for, and it’s wonderful to know we hit the mark during your visit.We hope to welcome you back again soon!Warm regards,
The staff was helpful and friendly. The breakfast was good with many choices available. The room was good and the bed was comfortable. My wife would have liked to have a hair dryer available.
Trip to NH to visit friends. Convenient location. Clean and spacious room. The sofa and side chair cushions were rock hard—-not comfortable . Breakfast was OK.
After a small snafu at check-in to a room that hadn’t been fully cleaned yet (it turns out after 60+ rooms had been vacated that morning), the desk clerk quickly moved my room and called to check to make sure everything was suitable. The room was quiet, clean, and the bed comfortable, with great WiFi. I will stay here again!
The hotel was bright and welcoming. The staff was speedy and knowledgeable checking us in. You can smell how clean the sheets are. Option of firmness of pillows and 2 different toilet paper choices. The eggs at breakfast were just blah. Luckily, there were lots of other breakfast options. We would stay here again.
Pros: the property Is very clean, bed comfortable, good water pressure, nice breakfast, friendly staff, pool.
Cons: lighting in the rooms is AWFUL, the chairs in the room are very, very, uncomfortable, the desk isn't useable because it is so high and there is no chair other than one that you can't sit in because it pushes you out! I'm not kidding!!
The smoke detector key going off in our room took awhile for staff to bring us a new battery was little communication we had to keep calling the front desk to get an answer
Simple, clean room near the university. We only stayed one night while on a road trip, so essentially just slept here, but felt safe and it served its purpose for our needs
Dingy, smelly blankets and sheets, dingy dirty shower. Broken door latch, doors slamming all house of the night. I really can't believe I had to pay over $200 for this room.
Pleasantly surprised at how nice it is. Room was clean, spacious had a refrigerator and even a coffee machine. Free breakfast is included as well
Not A 4 Star Hotel But 4 Stars For Value
One of the more affordable options in Keene, it was much better than we expected