酒店回复: Querido Geraldo,Gracias por alojarse recientemente con nosotros en el Homewood Suites en Dover. ¡Estamos muy contentos de saber que disfrutó de su estadía!
5.0分
情侣出游
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The hotel was wonderful, with a clean room and comfy bed. The staff was great too. I am never delighted with hotel breakfasts but I know I'm too picky. I would recommend this hotel.
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酒店回复: Thank you for your 10/10 rating! We cant wait to welcome you back again soon!
1.0分
商务出差
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Room was dirty, smelt bad and there was food left in the refrigerator. The air conditioning unit was broken and it was an overall terrible stay. Would not stay here again.
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酒店回复: Thank you for sharing your feedback. I’m very sorry to hear about the condition of your room and the issues you experienced during your stay. This is far from the standard we aim to provide, and your comments have been shared with our housekeeping and maintenance teams so we can address these concerns immediately. We appreciate you bringing this to our attention and regret that we fell short during your visit.
5.0分
商务出差
The accessible suite was definitely commodious, and more than met our needs. Our need to check in early was accommodated by the front desk.
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酒店回复: We are glad that you had a good stay here with us at Homewood Suits Dover and hope that you will stay with us again!
5.0分
情侣出游
Breakfast had a very good selection of items for everyone. We also enjoyed the Wednesday evening reception - food items and drinks were very satisfying.
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酒店回复: We are glad you enjoyed your stay with us and hope that you will return! thank you for your feedback!
5.0分
其他
The room was great, beyond expectations. The breakfast was also way better than I expected.
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酒店回复: We are glad that you enjoyed your stay with us here at Homewood Suites Dover and hope that you will stay here with us again. Thank you for taking the time to leave us a review.
5.0分
其他
Will Definitely Stay Here Again
A great hotel with an excellent restaurant right across the parking lot. Quiet, clean, amazing full breakfast, and easy parking.
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酒店回复: Thank you for staying with us here at Homewood Suits, and for taking the time to share your feedback with us. We are delighted that you enjoyed the breakfast and your stay! Our team is passionate about delivering exceptional hospitality, and your kind words motivate us to continue exceeding expectations. We look forward to serving you again soon.
5.0分
情侣出游
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The staff were wonderful. Very accommodating and helpful. The room was spacious and clean, and there is plenty of parking. Also, there is a great Mexican restaurant right next to the hotel.
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酒店回复: Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back to our hotel soon.
5.0分
其他
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Very Good Facility in Dover
Very good facility in Dover. Room was comfortable and clean, breakfast was excellent..lots of variety, very tidy breakfast area. Very warm reception during check in. The manager asked us specifically if we had a good night...I thought that was great!
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酒店回复: Thank you for staying with us here at Homewood Suits, and for taking the time to share your feedback with us. We are delighted that you enjoyed the service. Our team is passionate about delivering exceptional hospitality, and your kind words motivate us to continue exceeding expectations. We look forward to serving you again soon.
3.0分
其他
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I’ve had way better service
The hotel itself was nice, however, the front desk was not professional at all. I also asked for help with the tv in the room so my son could watch tv and they said they’d send someone up twice, the tv was never fixed and we were there for five days. I also booked this hotel stay a month in advance and paid for it in full online. It wasn’t until I went to check out that the front desk accused my payment of not clearing. Not only did I have email proof and a screenshot of the itinerary, I also showed them it cleared in my account a month ago! I ultimately left as I had somewhere to be and as I was leaving, the front desk staff was mumbling inappropriate things under his breath. I will not be staying at another Hilton hotel.
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酒店回复: Thank you for staying with us here at Homewood Suits. We understand how important it is to provide our guests with an exceptional stay experience, and we apologize for not meeting this expectation. Your feedback is valuable to us, and we will use it to make the necessary improvements. We hope to have the opportunity to serve you again in the future.
非常好又熟悉
The hotel was wonderful, with a clean room and comfy bed. The staff was great too. I am never delighted with hotel breakfasts but I know I'm too picky. I would recommend this hotel.
Room was dirty, smelt bad and there was food left in the refrigerator. The air conditioning unit was broken and it was an overall terrible stay. Would not stay here again.
The accessible suite was definitely commodious, and more than met our needs. Our need to check in early was accommodated by the front desk.
Breakfast had a very good selection of items for everyone. We also enjoyed the Wednesday evening reception - food items and drinks were very satisfying.
The room was great, beyond expectations. The breakfast was also way better than I expected.
Will Definitely Stay Here Again
A great hotel with an excellent restaurant right across the parking lot. Quiet, clean, amazing full breakfast, and easy parking.
The staff were wonderful. Very accommodating and helpful. The room was spacious and clean, and there is plenty of parking. Also, there is a great Mexican restaurant right next to the hotel.
Very Good Facility in Dover
Very good facility in Dover. Room was comfortable and clean, breakfast was excellent..lots of variety, very tidy breakfast area. Very warm reception during check in. The manager asked us specifically if we had a good night...I thought that was great!
I’ve had way better service
The hotel itself was nice, however, the front desk was not professional at all. I also asked for help with the tv in the room so my son could watch tv and they said they’d send someone up twice, the tv was never fixed and we were there for five days. I also booked this hotel stay a month in advance and paid for it in full online. It wasn’t until I went to check out that the front desk accused my payment of not clearing. Not only did I have email proof and a screenshot of the itinerary, I also showed them it cleared in my account a month ago! I ultimately left as I had somewhere to be and as I was leaving, the front desk staff was mumbling inappropriate things under his breath. I will not be staying at another Hilton hotel.