酒店回复: Estimado Pedro. Nos complace saber que disfrutó de su estancia en el Homewood Suites Reno y que planea regresar. Su satisfacción es nuestra máxima prioridad, y estamos encantados de que haya tenido una experiencia excelente con nosotros.
酒店回复: Robert,Gracias por atender sus inquietudes. ¡Su opinión es valiosa para nosotros!
5.0分
其他
原文
翻译提供方：Google
出色的
我们和全家人一起度过了很棒的住宿。我们享受它的舒适。
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酒店回复: Estimado Pedro. ¡Agradecemos sinceramente tu amable reseña sobre tu estancia en Homewood Suites Reno! Nos alegra mucho saber que tu familia disfrutó de nuestras comodidades y que tu experiencia fue excelente. Nuestro objetivo es brindar un alojamiento acogedor y cómodo para nuestros huéspedes, y nos complace saber que logramos cumplir con tus expectativas. Estamos encantados de haber sido parte de tu experiencia y esperamos darles la bienvenida nuevamente en su próximo viaje a Reno.
5.0分
家庭亲子
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Arrived on Friday, Aug. 22md with my husband and kids. Check in was fast. Room was on the 4th floor. The room was very clean. I was able to walk barefoot on the carpet knowing my feet wouldn't get dirty. Staff was kind and helpful. They provided pool towels when asked. The gym is a bit small but it was available 24 hours. Breakfast was good. Overall, I would stay again.
3.0分
其他
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Room was unkept. We couldn’t keep bedding to stay on the beds. Didn’t even fit. Ceiling fan was too loud to even run. Water pressure was SUPER LOW. and it took running the water for at least 5 min before you could shower. And even then. Barely warm enough to take a quick shower. Same with sinks. The disposal in our room was so smelly. And if we asked for anything we had to go to the front desk. Towels. Toilet paper. Etc.
5.0分
其他
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The property looks like it’s quite new. The property and room were very clean. The beds were very comfortable. Everyone was helpful. The complimentary breakfast had plenty of options. It was good.
3.0分
家庭亲子
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The hot tub was "out of order" which was not posted and was quite a disappointment when we learned of it. We actually booked this hotel specifically for the hot tub. Also, the pool was freezing.
4.0分
家庭亲子
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Overall enjoyed our stay — however being a Hilton we expected it to be cleaner than it was. The hallways were gross and you could see dirt and dust buildup all along the edge of the carpets, everywhere. Our room had a giant tear in the carpet, in the center of the room, that looked like it had been fraying for months. Containers had torn off the wall and you could see where lots of patching was needed. Staff was extremely friendly — when you could find them. Breakfast was a bust too — we went at 8, thinking that was still early, but half the items were gone and were never refilled for the entire hour we were there. We did love the size of the rooms and the beds were very comfortable.
房间有噪音，而且预订条款事先没有提到押金。
入住遇到了麻烦，酒店说信用卡未支付，携程还是很不错很快解决了，酒店人员也很善良先让我们把行李搬上去。房间有点老旧，护发素的瓶子空了也没加，我们入住晚了就没有再打电话要求加。游泳池室内的但很小，没有jacuzzi。我们凑活住了一个晚上
很棒的地方。我真的很喜欢它，我很乐意再去一次。
对于质量来说太贵了
酒店有点旧了，性价比根本不适合。位置在郊区，但价格偏高。泳池只在早上8点到中午12点开放，这很奇怪。
出色的
我们和全家人一起度过了很棒的住宿。我们享受它的舒适。
Arrived on Friday, Aug. 22md with my husband and kids. Check in was fast. Room was on the 4th floor. The room was very clean. I was able to walk barefoot on the carpet knowing my feet wouldn't get dirty. Staff was kind and helpful. They provided pool towels when asked. The gym is a bit small but it was available 24 hours. Breakfast was good. Overall, I would stay again.
Room was unkept. We couldn’t keep bedding to stay on the beds. Didn’t even fit. Ceiling fan was too loud to even run. Water pressure was SUPER LOW. and it took running the water for at least 5 min before you could shower. And even then. Barely warm enough to take a quick shower. Same with sinks. The disposal in our room was so smelly. And if we asked for anything we had to go to the front desk. Towels. Toilet paper. Etc.
The property looks like it’s quite new. The property and room were very clean. The beds were very comfortable. Everyone was helpful. The complimentary breakfast had plenty of options. It was good.
The hot tub was "out of order" which was not posted and was quite a disappointment when we learned of it. We actually booked this hotel specifically for the hot tub. Also, the pool was freezing.
Overall enjoyed our stay — however being a Hilton we expected it to be cleaner than it was. The hallways were gross and you could see dirt and dust buildup all along the edge of the carpets, everywhere. Our room had a giant tear in the carpet, in the center of the room, that looked like it had been fraying for months. Containers had torn off the wall and you could see where lots of patching was needed. Staff was extremely friendly — when you could find them. Breakfast was a bust too — we went at 8, thinking that was still early, but half the items were gone and were never refilled for the entire hour we were there. We did love the size of the rooms and the beds were very comfortable.