酒店回复: Muchas gracias por dejarnos tu reseña. Esperamos que nos visites de nuevo.
1.0分
家庭亲子
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Poor service at the bar, property is very run down, makeup mirror in our room was broken and they came a few times to try and fix but was never fixed, room was dusty.
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酒店回复: Thank you for your review. I’m sorry to hear about the shortcomings during your stay, including the bar service, room condition, and the unresolved makeup mirror. This is not the experience we want our guests to have.We’d be grateful for the opportunity to discuss your stay further and work toward a resolution. Please feel free to contact us directly at your convenience.
1.0分
家庭亲子
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The staff at the facility was very accommodating. They were very unhelpful. They gave me bad information getting to my room. There was no staff to bring up extra towels, so I had to go to the front desk and when I asked for extra towels, I was questioned why I needed them. No ice in the machine machines The shower was not hot water. There was also dried up caulking on the tile in the shower that no one cleaned up and had just dried. When checking in I could not get anyone to help me with luggage or a luggage cart. The kids menu an adult menu food at the lobby. Bar was horrible food that was cold and too crunchy. And since we were here for a convention for dance had asked if we could have at least a 30 minute extra checkout and they said no because they needed the room for other people to check in when the day before we weren’t allowed to even check in until after 4 o’clock due to a room, not being available because of late checkouts. The overall experience was horrible and if I didn’t have a dance competition here I would not have stayed here.
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酒店回复: Thank you for sharing your experience. I’m truly sorry to hear that your stay involved so many frustrations, from the lack of assistance and incorrect information to issues with your room and the food quality. This is not the experience we want any guest to have, especially during a busy event like a dance convention.We appreciate you bringing these concerns to our attention, and we will be reviewing them with our entire team to ensure improvements are made. If you’re open to it, we’d welcome the chance to connect with you directly and make this right.
4.0分
情侣出游
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The room was clean and stocked. Unfortunately, during our stay, we replaced right next to the elevators. We had the continuous noise from people walking in and out of the elevators and what not. Aside from that it was a lovely hotel and view.
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酒店回复: Thank you for taking the time to share your feedback. We’re so glad to hear that you enjoyed your clean, well-stocked room and the lovely view. We’re sorry, however, that the noise near the elevators affected your stay. Your comfort is very important to us, and we appreciate you bringing this to our attention. We’ll do our best to accommodate a quieter room location for you on your next visit. We hope to welcome you back soon.
不错，离市区远，比较安静
这次入住体验还不错。刚开始找停车位和办理入住柜台的时候有点头疼。不过，等我找到房间安顿下来后，我就开始喜欢上这家酒店了。
如果价格合适的话，我下次还会再来住。
我们入住这家酒店是为了参加附近高尔夫球场的高尔夫比赛。我们总共住了5晚，其中有3晚是分开住的，开了两间房。我的房间连续三天都没有客房服务打扫。当我向前台投诉时，他们说如果我需要打扫房间，就必须提出要求。我从没听说过每天都需要要求客房服务。另一间房间有一天也没有服务。直到我们回到酒店才发现房间没有打扫，没有干净毛巾，也没有铺床。我们非常沮丧，并和酒店经理谈了谈，她也说了同样的话，我们必须要求才打扫房间。我再也不会住这家酒店了！糟糕的体验。
我们在拉斯维加斯湖希尔顿酒店住了三晚，对这次入住体验的感受非常复杂。优点是，酒店本身很漂亮。外观、大堂和公共区域都令人印象深刻，装饰细节丰富，灯光也十分精致。一看就知道这里曾经是一家名副其实的五星级度假酒店。我们的房间价格也很优惠，表面上看，我们对房间非常满意。
然而，最大的问题出在浴室的淋浴上。第二天晚上，淋浴就出了故障——既不能完全打开也不能完全关闭，水温一直保持在令人不舒服的温水状态。我们深夜才发现这个问题，不得不熬夜等待维修人员来修理。他们最终修好了，我们第二天早上可以正常洗澡，继续我们的行程。第二天，也就是除夕夜，我们在外面待了大约五个小时后回到房间，立刻听到走廊里传来一声刺耳的尖叫。声音是从我们的套房里传出来的。我打开浴室的双扇门，发现房间里充满了热气。客房服务人员似乎为了清洁而打开了淋浴，结果却关不掉；热水以最大功率喷涌而出。我们再次遇到同样的问题：没人能关掉它。第二次寻求帮助非常困难。当时正值换班，酒店显然专注于新年庆祝活动。由于准备时间有限，我和丈夫最终不得不去水疗中心淋浴（幸好水疗中心还开着）。等我们回来时，淋浴已经修好了，但整个过程非常不便，而且耗时很长。说实话，鉴于淋浴的状况，这间房间根本不应该分配给任何人。
值得称赞的是，我们遇到的每位员工都很友善，尽力提供帮助。没有人态度粗鲁。管理层确实提供了补偿：
• 一晚免费住宿（我们接受了）
• 免除度假村费用（我们也接受了）
• 免费早餐（我们没有享用）
然而，我们去水疗中心后发现更多维护问题：
• 男女区域的蒸汽房都无法使用。
• 女池只有一个喷头可以工作；男池则完全无法使用。
• 水温偏温，不够热。
• 我很喜欢桑拿房，但我第一次去的时候留下的毛巾和拖鞋第二天还在那里，这让我怀疑桑拿房的清洁频率。
• 桑拿区的淋浴坏了，浴袍没有配套的系带，女池的拖鞋一开始是男款的。
• 主室外泳池和热水浴池都关闭了。
考虑到许多设施无法使用或无法正常运转，每晚32.50美元的度假费显得过高。
房间和建筑本身也存在一些基本问题：
• 水槽下方一块松动的木板，仅靠一颗螺丝勉强固定，在我丈夫准备出门时掉下来砸到了他的脚。
• 酒店的许多区域，尤其是客房走廊和从停车场到大堂的通道，都弥漫着浓烈的臭鸡蛋味。这似乎是下水道问题，有人试图用浓烈的香水掩盖，但实际上却适得其反。
总的来说，这家酒店很有潜力，外观也很漂亮，我们很感激员工的友善以及他们试图通过赠送一晚免费住宿来弥补过失。但是，维护问题、管道问题、水疗中心失修、度假费以及挥之不去的异味，都让我们的住宿体验远不如预期。如果酒店能够投入大量资金进行维修和维护，它完全可以再次成为一家令人惊艳的酒店——但就目前而言，它与希尔顿的品牌和度假费所暗示的形象相去甚远。
设施一流，配套设施完善。餐厅也很棒。
房间干净安静
服务一流！
我喜欢一切
Poor service at the bar, property is very run down, makeup mirror in our room was broken and they came a few times to try and fix but was never fixed, room was dusty.
The staff at the facility was very accommodating. They were very unhelpful. They gave me bad information getting to my room. There was no staff to bring up extra towels, so I had to go to the front desk and when I asked for extra towels, I was questioned why I needed them. No ice in the machine machines The shower was not hot water. There was also dried up caulking on the tile in the shower that no one cleaned up and had just dried. When checking in I could not get anyone to help me with luggage or a luggage cart. The kids menu an adult menu food at the lobby. Bar was horrible food that was cold and too crunchy. And since we were here for a convention for dance had asked if we could have at least a 30 minute extra checkout and they said no because they needed the room for other people to check in when the day before we weren’t allowed to even check in until after 4 o’clock due to a room, not being available because of late checkouts. The overall experience was horrible and if I didn’t have a dance competition here I would not have stayed here.
The room was clean and stocked. Unfortunately, during our stay, we replaced right next to the elevators. We had the continuous noise from people walking in and out of the elevators and what not. Aside from that it was a lovely hotel and view.