Room was fine. Loved the decor. Hotel was loud but probably because of the Husker football game. Good location.
酒店回复: Thank you!
2.0分
情侣出游
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There was no hot water for our shower in the morning. As a result, my wife did not wash her hair and I skipped the shower. Not what I would expect from this hotel. Chose the Graduate over Holiday Inn Express which is located next door. Went for the “vibe” and were very disappointed. Our room was on the 12th floor and we needed ice. The ice machine on our floor did not work. Tried 14th, 13th, and 11th - no luck. Turns out that the 11th has a sign ON THE ICE MACHINE indicating that ice is available on the SECOND FLOOR. Disappointed.
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酒店回复: Thank you for sharing this feedback, and please accept my sincere apologies for your disappointing stay. You’re absolutely right to expect hot water, working amenities, and an overall comfortable experience—none of which we delivered for you this visit. I’m especially sorry that the lack of hot water disrupted your morning and that multiple ice machines were out of order, causing unnecessary frustration.We work hard to create the welcoming “Graduate” experience you sought, and it’s clear we fell short. I’ve already addressed these issues with our maintenance team to ensure they’re resolved promptly. I truly appreciate you choosing us over neighboring options, and I’m sorry we didn’t meet the standard you expected. I hope you’ll consider giving us another chance to provide the stay you should have had this time.
5.0分
其他
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In town for a footbal game, room was ready as the team had just left. Very accommodating holding luggage and finding us a place to change clothes.
Bar service that evening also outstanding
酒店回复: Thank you!
4.0分
家庭亲子
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Room was good. We had a late check-in because the football team checked out late and our room wasn't ready, but the front desk staff held and handled our luggage very efficiently.
酒店回复: thanks
1.0分
家庭亲子
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The check-in was our first clue that this place is a disaster. We arrived a couple of hours before check-in time at 4pm. Sometimes you can check in early sometimes you can’t. Not only were we told we could not, we were told they might not have a room until after 8pm. 1:30 pm No. We followed up at 330-Not ready. Then again at 430…Nope. Now it’s 6pm surely we can check in??? Not a chance, but they call us. As they have been storing our luggage for now 5 hours. Did I get a phone call??? Nope! Checking in now at 11:30 PM and not a single apology. But wait for it… our room keys don’t work, which happens sometimes. They didn’t just get us a new pair…no we had to call security/maintenance to “Fix the door”. Because they obviously knew it was broken. Finally get into our room at 12:15 AM. I have more to complain about parking and elevators. Just do yourself a favor and choose a different hotel.
酒店回复: Thanks
5.0分
其他
Staff were great people and did an excellent job given the circumstances of late check outs and game day.
酒店回复: Thanks
1.0分
其他
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I wasn’t able to check in until 5:35pm. Room was fine but on a pet floor and my allergies kicked in.
I would like a partial credit for my stay and they said they would give me one but since I made the reservation through ******* I would have to deal with you. Please help me
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酒店回复: Thank you for taking the time to share your experience. I’m very sorry to hear about the delayed check-in and the inconvenience you experienced due to pet allergies. That is certainly not the stay we aim to provide.We have issued a $50 refund to the card used for incidentals as a gesture of goodwill. Please allow 3–5 business days for the credit to reflect, depending on your bank.If there is anything further, we can assist you with, please don’t hesitate to reach out. We appreciate your patience and hope to welcome you back for a smoother and more comfortable stay.
5.0分
其他
location style of Western decor cleaniness comfortable room and sleeping arrangements bar area
第二次来这家酒店，和23年相比没有什么变化。服务态度挺好的，就是餐饮现在变得有点贵，建议大家可以去市中心吃饭。
非常好非常nice
Room was fine. Loved the decor. Hotel was loud but probably because of the Husker football game. Good location.
There was no hot water for our shower in the morning. As a result, my wife did not wash her hair and I skipped the shower. Not what I would expect from this hotel. Chose the Graduate over Holiday Inn Express which is located next door. Went for the “vibe” and were very disappointed. Our room was on the 12th floor and we needed ice. The ice machine on our floor did not work. Tried 14th, 13th, and 11th - no luck. Turns out that the 11th has a sign ON THE ICE MACHINE indicating that ice is available on the SECOND FLOOR. Disappointed.
In town for a footbal game, room was ready as the team had just left. Very accommodating holding luggage and finding us a place to change clothes.
Bar service that evening also outstanding
Room was good. We had a late check-in because the football team checked out late and our room wasn't ready, but the front desk staff held and handled our luggage very efficiently.
The check-in was our first clue that this place is a disaster. We arrived a couple of hours before check-in time at 4pm. Sometimes you can check in early sometimes you can’t. Not only were we told we could not, we were told they might not have a room until after 8pm. 1:30 pm No. We followed up at 330-Not ready. Then again at 430…Nope. Now it’s 6pm surely we can check in??? Not a chance, but they call us. As they have been storing our luggage for now 5 hours. Did I get a phone call??? Nope! Checking in now at 11:30 PM and not a single apology. But wait for it… our room keys don’t work, which happens sometimes. They didn’t just get us a new pair…no we had to call security/maintenance to “Fix the door”. Because they obviously knew it was broken. Finally get into our room at 12:15 AM. I have more to complain about parking and elevators. Just do yourself a favor and choose a different hotel.
Staff were great people and did an excellent job given the circumstances of late check outs and game day.
I wasn’t able to check in until 5:35pm. Room was fine but on a pet floor and my allergies kicked in.
I would like a partial credit for my stay and they said they would give me one but since I made the reservation through ******* I would have to deal with you. Please help me
location style of Western decor cleaniness comfortable room and sleeping arrangements bar area