酒店回复: Dear Matilde,Thank you so much for your wonderful review! I'm happy you had great experiences with our shuttle driver and front desk. We are thrilled to hear that you had such a positive experience during your stay with us at Hilton Garden Inn. It’s always a pleasure to know that our team was able to provide you with excellent service and a comfortable environment.We truly appreciate your feedback and are grateful for your kind words. We look forward to welcoming you back for another memorable stay in the future!

酒店回复: Hello, We are sorry that you experienced that at the Front Desk. We have high standards here at the Hilton Garden Inn Kalispell and that is unacceptable. We hope that you return and give us a chance to make things right. We appreciate your feedback and thank you for staying with us!

酒店回复: Thank you for taking the time to share your feedback. We’re truly sorry to hear about the issues you experienced during your stay — from the room condition to the service challenges you mentioned. That’s certainly not the standard we strive to maintain.We understand how frustrating this must have been, especially after expecting a smooth stay, and we apologize for the inconvenience you faced with the room access and breakfast experience. Please know that your comments have been shared with our housekeeping and maintenance teams so these concerns can be addressed immediately.We’d appreciate the chance to make things right and restore your confidence in us. If you’re open to it, please reach out to our management team directly at [contact email or phone number] so we can discuss your experience further.Thank you again for your honest feedback — it helps us improve and provide better service moving forward.