upon checking in an additional $40 fee was needed for an "incident charge"? that wasn't mentioned anywhere upon booking and was to be refunded upon checkout. They immediately took from account but said upon checkout it will be 3 to 4 days to get it refunded.
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酒店回复: Thank you for taking the time to leave us a review. I apologize if our incidental hold was not properly explained to you. We do hold an extra $40 per night in case you charge anything to your room, such as from our bar, restaurant, or our cooked-to-order breakfast, as well as our shop in lobby. However, if you don't use any of that extra, it comes back to you after check out. We do release it automatically, but based on your bank it can take 3-5 business days to come back to you. Please know that I will have our front desk agents explain that better and I apologize that it wasn't explained better to you. If you have any questions, please reach out. Sincerely,Alyson Asst. Front Office Manager
2.0分
其他
Room was dated, no conditioner, snacks were not worth the extra $50, breakfast was disappointing and service wasn’t good.
5.0分
家庭亲子
Clean adjoining room. Quiet, even though a bus of teens was there. Offers breakfast (I haven't tried it yet).
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酒店回复: Thank you for taking the time to leave us a wonderful review! It's great to hear you enjoyed your stay with us. We hope you will come back soon and try our breakfast, next time you are in Springfield, MO!
5.0分
家庭亲子
Good price compared to some other motels. Stayed one night headed to our destination. I would stay there again.
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酒店回复: Thank you for taking the time to leave us a great review! It is fantastic to hear you had a great stay with us and enjoyed our property! We hope to see you again soon!
5.0分
其他
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Everything was perfect except the food. We had breakfast and dinner at the hotel and the food was horrible. The staff was amazing the room was clean. It's just the food. It was gross.
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酒店回复: Thank you for taking the time to leave us a great review. I am sorry to hear you didn't have a good experience with our dining services. We do appreciate your feedback and are taking the time to address the situation. We hope to see you back here again soon and that we can make your next stay better!
4.0分
情侣出游
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Pleasant stay and reception changed my room due to noise from other room. Only problem was the beds were too hard for our personal opinion.
Nice firepit to sit around in the evening when it was getting cold.
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酒店回复: Thank you for taking the time to leave us a great review! It's wonderful to hear that the front desk was able to help you out. I apologize about our beds as we do have firmer beds which some guests may not prefer. If you ever need anything, please reach out and the front desk can assist anytime! We hope to see you again soon, next time you are in Springfield, MO!
5.0分
其他
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Great stay!
Wonderful hotel! What we have came to expect from Hilton! Great clean and comfortable rooms! Also very quiet! Nice pool and workout facility! Would definitely stay again!
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酒店回复: Thank you for leaving us such a fantastic review! It's great to hear you enjoyed so many of our amenities, including our pool and fitness center! We hope to see you again soon, next time you are in Springfield, MO!
5.0分
其他
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Hotel staff and cleaning crew were incredibly friendly and personable. The room was clean, bed was very comfortable, and the dinner and breakfast options were reasonably priced and very tasty.
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酒店回复: Thank you for taking the time to leave us a wonderful review! It's great to hear you had such a fantastic stay with us and enjoyed our property so much! We hope to see you again soon!
5.0分
其他
Loved it.
Everyone and everything was great. A little complaint is the firmness of the bed, but that would not keep me away. Great location.
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酒店回复: Thank you for taking the time to leave us a great review! It's wonderful to hear you had a fantastic stay with us and enjoyed our property! We hope to see you again soon!
酒店房间干净整洁。
upon checking in an additional $40 fee was needed for an "incident charge"? that wasn't mentioned anywhere upon booking and was to be refunded upon checkout. They immediately took from account but said upon checkout it will be 3 to 4 days to get it refunded.
Room was dated, no conditioner, snacks were not worth the extra $50, breakfast was disappointing and service wasn’t good.
Clean adjoining room. Quiet, even though a bus of teens was there. Offers breakfast (I haven't tried it yet).
Good price compared to some other motels. Stayed one night headed to our destination. I would stay there again.
Everything was perfect except the food. We had breakfast and dinner at the hotel and the food was horrible. The staff was amazing the room was clean. It's just the food. It was gross.
Pleasant stay and reception changed my room due to noise from other room. Only problem was the beds were too hard for our personal opinion.
Nice firepit to sit around in the evening when it was getting cold.
Great stay!
Wonderful hotel! What we have came to expect from Hilton! Great clean and comfortable rooms! Also very quiet! Nice pool and workout facility! Would definitely stay again!
Hotel staff and cleaning crew were incredibly friendly and personable. The room was clean, bed was very comfortable, and the dinner and breakfast options were reasonably priced and very tasty.
Loved it.
Everyone and everything was great. A little complaint is the firmness of the bed, but that would not keep me away. Great location.