工作人员很粗鲁，前台员工 Laura 在办理入住手续时使用了不恰当的语言，每次与客人互动时，她都感到不愉快和粗鲁。酒店房间内有异味，表面没有打扫干净。我们没有擦拭前一位客人留下的痕迹。我站在前台时，甚至听到另一位客人过来要毛巾，这很明显，因为房间甚至没有打扫，对缺乏照顾感到非常不满。6 号汽车旅馆会更好、更便宜。
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酒店回复: Thank you so much for taking the time to share your experience with us. The quality of your stay is below our standards, and I sincerely apologize for failing to meet your expectations. I have informed our leadership team of your experience so that they may take actions to ensure this is an isolated incident. I hope the next time you are in town you give us the opportunity to provide you with an exceptional stay.
1.0分
情侣出游
原文
翻译提供方：Google
我在这家酒店住过两次，每次房间闻起来都很脏。
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酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience with an odor is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.
2.0分
家庭亲子
原文
翻译提供方：Google
服务开始时，我喝了第一杯咖啡，是冰的。
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酒店回复: Thank you for taking the time to share your experience with us. I am very sorry that you had a poor experience with our coffee. Unfortunately, our coffee maker was not heating up correctly, and thanks to guests like you we were informed quickly and able to fix the problem. We do hope to see you on your next trip through Joplin.
5.0分
其他
原文
翻译提供方：Google
独特的
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
4.0分
其他
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The room nice for what I paid. It smelled. The sofa had an empty bottle of alcohol on it, that didn’t get thrown out. The sleeper sofa mattress has a stain on it. Just NOT worth it. I will not be staying here again.
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酒店回复: Hi there, thank you for sharing your feedback. We’re really sorry to hear about the issues you experienced during your stay—it’s definitely not the standard we aim for. We truly appreciate you bringing this to our attention.The cleanliness concerns you mentioned, including the sofa and mattress, are concerning, and we’ll be addressing them with our housekeeping team right away to ensure this doesn’t happen again. We also apologize for the smell in the room—it’s something we’ll be investigating to make sure we provide a fresh, clean environment for our guests.We completely understand your frustration, and we're truly sorry we didn't meet your expectations this time. If you do decide to give us another chance in the future, we’d love to make it right and provide you with a much better experience.Thank you again for your honest review—we take your comments seriously and will use them to improve.
3.0分
其他
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It was not mentioned that the hotel was being renovated when we reserved the rooms. The breakfast was a grab and go style and had to be carried to our rooms due to the closure of the eating area due to flooding. The rooms should have been discounted.
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酒店回复: Thank you for sharing your feedback. We sincerely apologize for not providing clearer communication regarding the renovations taking place during your stay. We understand how important it is to have all the details upfront, and we regret that this affected your experience.We also appreciate your comments about the breakfast setup and understand how inconvenient it must have been to carry it to your room. Your feedback regarding room pricing during this time will be shared with our management team as we evaluate how we can improve the guest experience during renovations.We are working hard to complete these updates and restore our full amenities. We hope to welcome you back in the future for a more comfortable and enjoyable stay.
5.0分
家庭亲子
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The front desk clerk Tracey was just awesome. She contacted ******* to help us change our reservation, as I had booked the wrong date. The ******* agent also did a great job of working with her.
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酒店回复: Thank you so much for the kind words and for taking the time to share your experience! We're thrilled to hear that Tracy was able to assist you and make your stay more enjoyable. We always strive to go above and beyond for our guests, and we're glad to know that both she and the ******* team could help resolve the reservation issue so smoothly. We look forward to welcoming you back to TownePlace Suites Joplin soon!Safe travels!
5.0分
情侣出游
The staff was friendly when I checked in and out. The staff member explained the Wi-Fi and the facilities well.
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酒店回复: Thank you for taking the time to write a review! I am so happy to hear you enjoyed your stay and that our team helped to make it great. We hope you choose to stay with us again if you are back in the area!
1.0分
其他
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Yeup I had got sick due the air conditioning they didn’t replace the filters and I got extremely sick. I am still trying to recover and I developed bad sinus issues.. as I had to go to the hospital. I never had this situation while visiting usually I have a great time.. Also, I have my own Hotels and Hoteliers LLC ™️ patents ®️
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酒店回复: Thank you for sharing your feedback, and we’re very sorry to hear about the health issues you experienced following your stay. While the air conditioning filters were professionally cleaned prior to your visit, we understand that you may still have had a negative reaction. We take your concerns seriously, and we’ll be looking into any other possible factors that may have contributed to your discomfort.As someone with your background in the hospitality industry, we truly appreciate your insights and will use this feedback to ensure we’re providing the best possible experience for all of our guests. We hope you’re able to recover quickly, and we’d love to welcome you back in the future for a more comfortable stay.
维护得很好。房间干净且是新装修的。早餐选择很丰富。
工作人员很粗鲁，前台员工 Laura 在办理入住手续时使用了不恰当的语言，每次与客人互动时，她都感到不愉快和粗鲁。酒店房间内有异味，表面没有打扫干净。我们没有擦拭前一位客人留下的痕迹。我站在前台时，甚至听到另一位客人过来要毛巾，这很明显，因为房间甚至没有打扫，对缺乏照顾感到非常不满。6 号汽车旅馆会更好、更便宜。
我在这家酒店住过两次，每次房间闻起来都很脏。
服务开始时，我喝了第一杯咖啡，是冰的。
独特的
The room nice for what I paid. It smelled. The sofa had an empty bottle of alcohol on it, that didn’t get thrown out. The sleeper sofa mattress has a stain on it. Just NOT worth it. I will not be staying here again.
It was not mentioned that the hotel was being renovated when we reserved the rooms. The breakfast was a grab and go style and had to be carried to our rooms due to the closure of the eating area due to flooding. The rooms should have been discounted.
The front desk clerk Tracey was just awesome. She contacted ******* to help us change our reservation, as I had booked the wrong date. The ******* agent also did a great job of working with her.
The staff was friendly when I checked in and out. The staff member explained the Wi-Fi and the facilities well.
Yeup I had got sick due the air conditioning they didn’t replace the filters and I got extremely sick. I am still trying to recover and I developed bad sinus issues.. as I had to go to the hospital. I never had this situation while visiting usually I have a great time.. Also, I have my own Hotels and Hoteliers LLC ™️ patents ®️