酒店回复: Thank you so much for taking the time to share your experience with us. The quality of your stay is below our standards, and I sincerely apologize for failing to meet your expectations. I have informed our leadership team of your experience so that they may take actions to ensure this is an isolated incident. I hope the next time you are in town you give us the opportunity to provide you with an exceptional stay.

酒店回复: Thank you for taking the time to let us know about your experience while staying with us. Your experience with an odor is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

酒店回复: Thank you for taking the time to share your experience with us. I am very sorry that you had a poor experience with our coffee. Unfortunately, our coffee maker was not heating up correctly, and thanks to guests like you we were informed quickly and able to fix the problem. We do hope to see you on your next trip through Joplin.

酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

酒店回复: Thank you for taking the time to write a review! I am so happy to hear you enjoyed your stay and that our team helped to make it great. We hope you choose to stay with us again if you are back in the area!

酒店回复: Thank you for sharing your feedback, and we’re very sorry to hear about the health issues you experienced following your stay. While the air conditioning filters were professionally cleaned prior to your visit, we understand that you may still have had a negative reaction. We take your concerns seriously, and we’ll be looking into any other possible factors that may have contributed to your discomfort.As someone with your background in the hospitality industry, we truly appreciate your insights and will use this feedback to ensure we’re providing the best possible experience for all of our guests. We hope you’re able to recover quickly, and we’d love to welcome you back in the future for a more comfortable stay.

酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear that your arrival experience and initial impression of the room did not meet your expectations. We understand how important a warm welcome and a clean, comfortable environment are to our guests.We have taken steps to address the housekeeping concern to ensure that this type of oversight does not occur again.We genuinely appreciate you bringing this to our attention, and we hope to have the opportunity to welcome you back and provide the high-quality experience you deserve.

酒店回复: Thank you for taking the time to write this excellent review! I am so glad you enjoyed your stay with us! I will make sure to share your feedback with the rest of our team as well to celebrate a job well done. We hope to see you again soon!