酒店回复: Dear Andrea,Thank you so much for the great rating and for sharing your experience with us! We're thrilled to hear you found your room spacious and clean, and that our front desk team made a positive impression during your stay. Our team takes great pride in providing warm, welcoming service to every guest, and it's wonderful to know this came through for you.We truly appreciate you choosing Hilton Garden Inn Minneapolis / Maple Grove, and we'd be delighted to welcome you back on your next visit to the area.Warm Regards,Curtis Willcox, General Manager
5.0分
商务出差
The staff is very kind. The property overall is very clean. Unfortunately, winter in MN makes parking lot snow removal a bit of a challenge.
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酒店回复: Dear Rebecca,Thank you so much for the wonderful review and perfect rating! We're thrilled to hear you found our team kind and our property well-maintained. Cleanliness and friendly service are top priorities for us, and it's great to know we delivered on both.We appreciate your understanding about the winter conditions. Minnesota winters certainly keep us on our toes, and we're always working to ensure our guests have the best experience possible regardless of the weather.We'd love to welcome you back, whether it's during our snowy season or in the warmer months ahead!Warm Regards,Curtis Willcox, General Manager
5.0分
其他
Friendly staff, clean facility and comfortable rooms. Onsite bar and breakfast is available for reasonable extra chay.
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酒店回复: Dear Robert,Thank you so much for the perfect rating and wonderful review! We're thrilled to hear that you enjoyed the comfort of our rooms and found our facility clean and well-maintained. Our team takes great pride in creating a welcoming atmosphere, so it's fantastic to know that their friendly service made a positive impression on you.We're also glad you had the opportunity to enjoy our onsite bar and breakfast offerings during your stay. Your kind words truly mean a lot to us and motivate our team to continue delivering exceptional experiences.We look forward to welcoming you back to Maple Grove soon!Warm Regards,Curtis Willcox, General Manager
5.0分
其他
The hotel lobby and our room was very clean. The front desk staff and breakfast staff were extremely friendly.
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酒店回复: Dear Sharon,Thank you so much for the fantastic review! We're thrilled you had such a wonderful experience with us.We're delighted to hear you found both the lobby and your room very clean, and it's wonderful to know our front desk and breakfast teams made you feel welcome. Our staff takes great pride in providing friendly service, and your kind words truly brighten their day.We look forward to welcoming you back on your next visit to Maple Grove. Thank you for choosing Hilton Garden Inn Minneapolis / Maple Grove!Warm Regards,Curtis Willcox, General Manager
4.0分
家庭亲子
Was a great location from the heart of maple grove but close enough it didn’t take long to get there. Front desk staff was nice
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酒店回复: Dear Sara,Thank you for your great review and rating! We're so glad you found our location convenient, offering that perfect balance of accessibility to Maple Grove while providing a peaceful setting. It's wonderful to hear that our front desk team made a positive impression with their warm hospitality.We appreciate you choosing to stay with us and hope to welcome you back to Hilton Garden Inn Minneapolis / Maple Grove whenever your travels bring you to the area again.Warm Regards,Curtis Willcox, General Manager
酒店环境漂亮，舒服，周围有麦当劳还有一个pancake的餐厅，离客户近，也比较方便。秋天的明尼阿波利斯简直绝美，很喜欢这个城市。
酒店服务就是没有，入住时笑脸相迎，一说房型错了就立马变脸了。最可气的是离店后随便扣款。由于飞机故障晚到一天说不能取消订单。到了又说因为没有按时入住房型给别人了。然后就是经理说补偿早餐，结果离店后账户里扣了早餐钱。另外还从信用卡里随意扣了100多美金的费用。再等着经理处理了两天，酒店居然不认账了。
最后携程赔款。真是侧底无语了。一个破酒店入住前就沟通，离店还在处理。一路就处理这破事了。
房间物有所值。地段方便。
这次住2楼可以听到楼上的脚步声，下次要选3楼。饭店是每两天才room service，所以备品用完要自行跟柜台要，柜台态度良好
顶级
酒店维护得很好。干净。可惜我们被安排在电梯旁边的房间，噪音很大。早餐很棒，员工也很有礼貌。
房间宽敞干净，前台服务人员也很友好。
The staff is very kind. The property overall is very clean. Unfortunately, winter in MN makes parking lot snow removal a bit of a challenge.
Friendly staff, clean facility and comfortable rooms. Onsite bar and breakfast is available for reasonable extra chay.
The hotel lobby and our room was very clean. The front desk staff and breakfast staff were extremely friendly.
Was a great location from the heart of maple grove but close enough it didn’t take long to get there. Front desk staff was nice