酒店回复: Johnathan, thank you for sharing your experience. It seems there were some issues regarding the room type that was reserved through an external booking service, which can be a complicated process at times. Not every guest finds the vibrant, energetic atmosphere to their taste, and some prefer a different ambiance. Your feedback is appreciated, and it will help in enhancing future guests' experiences.
酒店回复: Julie, the description of your experience is concerning, and the details have been noted. The comfort and safety of guests are highly important. This feedback will be directed to the appropriate team for a thorough review. The absence of a manager will also be addressed to ensure better availability.
酒店回复: Michael, thank you for your feedback. We're pleased to hear you chose us for your stay. We acknowledge your concerns about the dining options in the area, as well as our hotel not fully meeting your expectations. We apologize you encountered some inconveniences with the elevator and the ice maker. Our team members are dedicated to providing the best comfort for our guests and your input allows us to address these issues. We also regret any disturbance you experienced due to an event at our location. We aim for a pleasant environment for all our guests and we appreciate your understanding. We will strive to do better in the future. We hope to have the chance to welcome you back soon.
4.0分
其他
原文
翻译提供方：Google
令人愉快的
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酒店回复: Thank you for taking a moment to share your experience. I am happy to hear your stay was pleasant! We strive to provide reliable and friendly service that makes your stay better and brighter and we appreciate your feedback. We hope to welcome you back soon.
5.0分
家庭亲子
原文
翻译提供方：Google
入住方便，停车场方便，泳池区不错。
干净安静。
只希望包含早餐。
4.0分
家庭亲子
We appreciated the friendliness of the staff. Property was clean, although our room could have been cleaned a little more thoroughly.
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酒店回复: Thank you for sharing your feedback. We’re glad you enjoyed the welcoming atmosphere and cleanliness throughout the property. Your comments about the attention to detail in your room are appreciated and will be reviewed with our team to help us improve.
5.0分
商务出差
Friendly, attentive staff. Fabulous location for my trip. I liked it so much I booked a future stay.
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酒店回复: Patrick, it’s wonderful to hear you had a great time at Hilton Garden Inn Minneapolis Eden Prairie. The team is glad you enjoyed the personalized service and found the location convenient for your trip. Thank you for choosing to stay with us, and we look forward to your next visit.
5.0分
其他
The nightly charge was reasonable. The staff was friendly. All areas were clean. I would stay here again!!
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酒店回复: David, it’s wonderful to hear you had a great time at Hilton Garden Inn Minneapolis Eden Prairie. The team is delighted you found the service welcoming and the property well maintained. We’re looking forward to welcoming you back!
2.0分
家庭亲子
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Paid extea to have in room jacuzzi. It did not work. Reported to front desk. Was told they would look into it. Never heard a word from them. Would never stay in a place that doesnt deliver what was paid for.
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酒店回复: Thank you for taking the time to share about your recent stay with us, and we are sorry to hear that your experience was less than satisfactory.
3.0分
商务出差
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The bar and kitchen staff were absolutely phenomenal, and the food was great. However, I found the hotel's approach to breakfast to be quite misleading. Many frequent travelers expect a hot breakfast to be included with their stay, but here, you walk down to grab a plate of eggs and bacon, only to be hit with a $16 bill. While the quality of the breakfast was excellent, the cost feels excessive and should be made much clearer upfront.
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酒店回复: Matthew, the feedback is appreciated and it's great to hear the dining team left a positive impression and that the food quality stood out. The input on breakfast expectations and pricing is helpful, and pricing transparency is something continually reviewed. Thank you for your comments.
******** 真是太猖獗了。他们更改我预订的预订。自去年11月以来，他们已经两次将我的航班改成了我没选的航班。酒店预订也一样，他们也这么任性。我预订了这家酒店的转角套房，结果到了之后却住进了完全不同的房间。他们给出的答案总是一样：“你是通过第三方代理预订的。” 直接预订吧。这是我的建议。这家希尔顿酒店对高中运动队来说简直是烂透了。除非你是为了运动而来，否则千万别来。那里又吵又乱。
在去热水浴缸的台阶上滑倒了，摔得很重。台阶滑得要命，泳池周围的瓷砖也一样滑。我们房间的床没有弹簧床垫，只能靠在框架上的胶合板上。这是在酒店睡得最不舒服的一晚。酒店里没有经理来讨论我们的问题。
吃饭的地方很少。制冰机不工作。一部电梯不工作。欢乐时光没有厨房工作人员，尽管他们宣传过。宴会期间非常吵闹。很多孩子在走廊上跑来跑去。
令人愉快的
入住方便，停车场方便，泳池区不错。
干净安静。
只希望包含早餐。
We appreciated the friendliness of the staff. Property was clean, although our room could have been cleaned a little more thoroughly.
Friendly, attentive staff. Fabulous location for my trip. I liked it so much I booked a future stay.
The nightly charge was reasonable. The staff was friendly. All areas were clean. I would stay here again!!
Paid extea to have in room jacuzzi. It did not work. Reported to front desk. Was told they would look into it. Never heard a word from them. Would never stay in a place that doesnt deliver what was paid for.
The bar and kitchen staff were absolutely phenomenal, and the food was great. However, I found the hotel's approach to breakfast to be quite misleading. Many frequent travelers expect a hot breakfast to be included with their stay, but here, you walk down to grab a plate of eggs and bacon, only to be hit with a $16 bill. While the quality of the breakfast was excellent, the cost feels excessive and should be made much clearer upfront.