酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us.
4.0分
商务出差
原文
翻译提供方：Google
设施比较旧但是没问题。
淋浴温度和水量都还可以。
唯一不好的是早餐NG
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酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us.
1.0分
其他
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Lukewarm water for shower and you cannot take a shower. Requested the handyman but could not fix. Floor had a lot of dirty spots and not clean. GM didn't reach out after requested and went home due to weekend. Beware- a horrible hotel. Very unusual for BONVoY hotels. ********** rep was very kind and helpful. Let's see how ********** can fix this.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay — particularly with the water temperature, cleanliness, and the delay in management follow-up. This certainly does not reflect the high standards we aim to uphold, and we understand how disappointing this must have been.Please know that we are addressing these issues with our maintenance and housekeeping teams to ensure they’re resolved immediately. We also appreciate your patience and will use your feedback to improve our communication and responsiveness, even on weekends.We value your loyalty to Marriott Bonvoy and would welcome the opportunity to make this right. Please contact us directly when you are ready for your next reservation at our property.
5.0分
家庭亲子
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The staff at the front desk was very friendly and helpful. She even remembered us the next morning. The room and facility was clean. The room was spacious. Breakfast was good, better than many places we have stayed. The breakfast staff was also nice and on top of things.
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酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear that our front desk team made you feel welcome and that you enjoyed our clean, spacious rooms. It’s great to know that breakfast exceeded your expectations and that our breakfast staff helped start your day off right. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!
3.0分
其他
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The staff was fairly good. The complimentary breakfast was good; better than I expected. The atmosphere and condition of the suites was not that appealing and in need of improvement/updating. It met my needs since I was in town for a family funeral for 2 days.
4.0分
其他
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The area felt safe...
The room was nice, BUT it could use a refresher...
The employee's were so darn nice...Let me repeat, they were genuinely nice and it was so refreshing as I travel a lot...
Price point was good as well...
Just touch up some of the rooms and they'd be good to go ...
1.0分
其他
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Cold showers and fleas in beds
The hotel room was run down. There was not reliable hot water for showers. We had to move rooms due to fleas in a bed. Worst hotel experience and would not recommend staying there. Terrible.
4.0分
家庭亲子
Very friendly staff that really creates a family atmosphere. The location has excellent choices of restaurants within easy walking distance.
3.0分
情侣出游
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This hotel held $150 on our credit card. Never paid THAT much! We are retired, and just spending one night to visit our son. We don't fit the profile of thieves or partiers! They informed us it may take 7 - 14 days for our bank to remove this charge. As retirees on a fixed income, this provided a hardship. When we disputed this charge, they informed us that their system would not allow us to check in unless we consented. Then, as a "courtesy", they waved the $3 Parking fee. This hotel had ample ground level (no garage) parking. Why would they charge a parking fee!!! Ridiculous!! We definitely will NOT stay in this hotel again.
250美元的房间授权费。简直是敲竹杠。
两周后你的信用卡才能退款。
不过，在我投诉之后，他们确实把费用降到了150美元。
而且，他们刚开始收3美元的停车费。
真是赶走顾客的伎俩。
千万别住这家酒店。
晚上我没法走路，因为炉子整晚都在发出生物噪音，我打电话给前台，但她拒绝过来，因为当时已经是半夜了，第二天维修人员来了，但晚上我又遇到了同样的问题。
设施比较旧但是没问题。
淋浴温度和水量都还可以。
唯一不好的是早餐NG
Lukewarm water for shower and you cannot take a shower. Requested the handyman but could not fix. Floor had a lot of dirty spots and not clean. GM didn't reach out after requested and went home due to weekend. Beware- a horrible hotel. Very unusual for BONVoY hotels. ********** rep was very kind and helpful. Let's see how ********** can fix this.
The staff at the front desk was very friendly and helpful. She even remembered us the next morning. The room and facility was clean. The room was spacious. Breakfast was good, better than many places we have stayed. The breakfast staff was also nice and on top of things.
The staff was fairly good. The complimentary breakfast was good; better than I expected. The atmosphere and condition of the suites was not that appealing and in need of improvement/updating. It met my needs since I was in town for a family funeral for 2 days.
The area felt safe...
The room was nice, BUT it could use a refresher...
The employee's were so darn nice...Let me repeat, they were genuinely nice and it was so refreshing as I travel a lot...
Price point was good as well...
Just touch up some of the rooms and they'd be good to go ...
Cold showers and fleas in beds
The hotel room was run down. There was not reliable hot water for showers. We had to move rooms due to fleas in a bed. Worst hotel experience and would not recommend staying there. Terrible.
Very friendly staff that really creates a family atmosphere. The location has excellent choices of restaurants within easy walking distance.
This hotel held $150 on our credit card. Never paid THAT much! We are retired, and just spending one night to visit our son. We don't fit the profile of thieves or partiers! They informed us it may take 7 - 14 days for our bank to remove this charge. As retirees on a fixed income, this provided a hardship. When we disputed this charge, they informed us that their system would not allow us to check in unless we consented. Then, as a "courtesy", they waved the $3 Parking fee. This hotel had ample ground level (no garage) parking. Why would they charge a parking fee!!! Ridiculous!! We definitely will NOT stay in this hotel again.