酒店回复: On behalf of the entire hotel team, I want to thank you for sharing your guest experience with us.
4.0分
家庭亲子
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Room was clean.. polite and friendly staff.
Took a very long time to get hot water and mostly took shower with hot water ALL the way on the entire time on gor water to not stay hot and fluctuate at times... otherwise great stay!
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酒店回复: Thank you for taking the time to share your feedback. We’re glad to hear that you found the room clean and our staff polite and friendly—our team will appreciate your kind words.We do apologize for the inconvenience with the hot water and the temperature fluctuations during your stay. That’s not the experience we want for our guests, and we will be having our maintenance team look into this issue promptly.We’re happy to know that, overall, you had a great stay, and we hope to have the opportunity to welcome you back for an even more comfortable experience.
3.0分
商务出差
Decent for the price if you just need overnight accommodations. Staff is especially pleasant and helpful.
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酒店回复: Thank you for your feedback! We’re glad to hear you found our hotel a good value for your overnight stay and that our staff made a positive impression. We appreciate you choosing to stay with us and hope to welcome you back again soon.
5.0分
情侣出游
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Everything was very nice clean spacious room and comfy bed. Staff was nice with the exception that I believe my card was charged for the night although I already paid via *******. There was a $220 hold on my card not sure why when I pre paid for the night via *******. I was told the computer charges its own taxes and fees when I called which doesnt make sense to me. Was told to call back if the whole $220 does not go back into my account after coming out of pending. Other than the deposit there should not have been any other charges to my card.
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酒店回复: Thank you for sharing your feedback. We’re glad to hear that you enjoyed your stay and found the room comfortable, clean, and spacious. We also appreciate your kind words about our staff.Regarding the $220 hold on your card, we sincerely apologize for the confusion. Even when reservations are prepaid through *******, our system automatically places a temporary hold for incidentals at check-in. This is only an authorization—not a charge—and it should be released back to your account once it clears with your bank. If the full amount does not return to your account after the pending period, please contact us directly and we’ll be happy to look into it right away. Thank you again for staying with us, and we hope to welcome you back in the future.
3.0分
其他
Shower had no hot water and was charged for parking. Advertise the parking don’t call it an incidental
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酒店回复: Thank you for sharing your feedback. We’re truly sorry to hear about the issues you experienced during your stay, especially with the hot water and the parking charge. That’s certainly not the experience we want for our guests.Our team has already addressed the hot water issue to ensure it doesn’t happen again. Regarding parking, we appreciate your comment about clearer communication — we’re reviewing how it’s presented during booking to make sure it’s transparent for all guests.We hope you’ll give us another chance to provide you with a more seamless and enjoyable stay. Please feel free to reach out to our front desk directly if you plan to return — we’d be happy to assist personally with your reservation.
5.0分
其他
I needed the room just for one night. The property was well maintained and the staff was kind and very professional. Thank you for a good stay.
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酒店回复: Thank you so much for taking the time to share your feedback. We’re delighted to hear that you enjoyed your stay, even for just one night, and that you found our property well maintained and our team kind and professional.Your kind words mean a lot to us — we’ll be sure to share them with our staff. We hope to have the pleasure of welcoming you back again soon!
1.0分
其他
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Lukewarm water for shower and you cannot take a shower. Requested the handyman but could not fix. Floor had a lot of dirty spots and not clean. GM didn't reach out after requested and went home due to weekend. Beware- a horrible hotel. Very unusual for BONVoY hotels. ********** rep was very kind and helpful. Let's see how ********** can fix this.
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酒店回复: Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay — particularly with the water temperature, cleanliness, and the delay in management follow-up. This certainly does not reflect the high standards we aim to uphold, and we understand how disappointing this must have been.Please know that we are addressing these issues with our maintenance and housekeeping teams to ensure they’re resolved immediately. We also appreciate your patience and will use your feedback to improve our communication and responsiveness, even on weekends.We value your loyalty to Marriott Bonvoy and would welcome the opportunity to make this right. Please contact us directly when you are ready for your next reservation at our property.
5.0分
家庭亲子
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The staff at the front desk was very friendly and helpful. She even remembered us the next morning. The room and facility was clean. The room was spacious. Breakfast was good, better than many places we have stayed. The breakfast staff was also nice and on top of things.
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酒店回复: Thank you so much for sharing your experience! We’re thrilled to hear that our front desk team made you feel welcome and that you enjoyed our clean, spacious rooms. It’s great to know that breakfast exceeded your expectations and that our breakfast staff helped start your day off right. We truly appreciate your kind words and hope to have the pleasure of welcoming you back again soon!
3.0分
其他
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The staff was fairly good. The complimentary breakfast was good; better than I expected. The atmosphere and condition of the suites was not that appealing and in need of improvement/updating. It met my needs since I was in town for a family funeral for 2 days.
250美元的房间授权费。简直是敲竹杠。
两周后你的信用卡才能退款。
不过，在我投诉之后，他们确实把费用降到了150美元。
而且，他们刚开始收3美元的停车费。
真是赶走顾客的伎俩。
千万别住这家酒店。
晚上我没法走路，因为炉子整晚都在发出生物噪音，我打电话给前台，但她拒绝过来，因为当时已经是半夜了，第二天维修人员来了，但晚上我又遇到了同样的问题。
Room was clean.. polite and friendly staff.
Took a very long time to get hot water and mostly took shower with hot water ALL the way on the entire time on gor water to not stay hot and fluctuate at times... otherwise great stay!
Decent for the price if you just need overnight accommodations. Staff is especially pleasant and helpful.
Everything was very nice clean spacious room and comfy bed. Staff was nice with the exception that I believe my card was charged for the night although I already paid via *******. There was a $220 hold on my card not sure why when I pre paid for the night via *******. I was told the computer charges its own taxes and fees when I called which doesnt make sense to me. Was told to call back if the whole $220 does not go back into my account after coming out of pending. Other than the deposit there should not have been any other charges to my card.
Shower had no hot water and was charged for parking. Advertise the parking don’t call it an incidental
I needed the room just for one night. The property was well maintained and the staff was kind and very professional. Thank you for a good stay.
Lukewarm water for shower and you cannot take a shower. Requested the handyman but could not fix. Floor had a lot of dirty spots and not clean. GM didn't reach out after requested and went home due to weekend. Beware- a horrible hotel. Very unusual for BONVoY hotels. ********** rep was very kind and helpful. Let's see how ********** can fix this.
The staff at the front desk was very friendly and helpful. She even remembered us the next morning. The room and facility was clean. The room was spacious. Breakfast was good, better than many places we have stayed. The breakfast staff was also nice and on top of things.
The staff was fairly good. The complimentary breakfast was good; better than I expected. The atmosphere and condition of the suites was not that appealing and in need of improvement/updating. It met my needs since I was in town for a family funeral for 2 days.