酒店回复: Thank you for the great rating and compliments! We're so delighted to hear you had a great stay with us. We appreciate your feedback and hope to see you again the next time you're in the area.
2.0分
家庭亲子
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I reserved a suite with a pull out couch. Once we arrived, they didn’t have it available. I was given a regular double queen room with a roll away bed which made it cramped in the room. They still charged me the price of the suite. I was given extra reward points to make up for it all, but the points are useless to me. We also booked there because they advertised a pool. Once we arrived, it was shut down the entire time for maintenance. Seemed like a lot of bait and switch, especially for the gouged pricing because of the Notre Dame game. We will not go back there again.
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酒店回复: Thank you for taking the time out of your day to complete this review. We appreciate all of your feedback. I would like to apologize to you for not having your suite available. We're doing renovations and had problems with one of the rooms. We tried our best to accommodate you, but unfortunately all we had were standard double queen rooms available. Unfortunately, the pool goes down for maintenance from time to time. We hope you'll give us a second chance in the future and know this is not a common occurrence.
5.0分
其他
The staff were so friendly. The hotel is clean and even in the process of being renovating.
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酒店回复: Thank you for taking the time to rate us.We look forward to seeing you again.Hotel Management
5.0分
其他
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Great experience here! Staff was very friendly and accommodating. Quiet at night as well and that was on a weekend. If you are looking for a basic 1-2 stay this is a good option.
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酒店回复: Thank you for taking the time out of your day to send in a review. We really appreciate your feedback. We're so pleased to hear that you had a great stay with us. We're glad you had a quiet night! Come back and see us again soon!!
5.0分
其他
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From checkin with suggestions of places to go and walks to take to the adorable ND decor which made us feel at home since we came from Colorado to see our ND team play, to the cleanliness and comfortable feel of the entire facility, we had such a great stay.
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酒店回复: Thank you for taking the time out of your day to send in a review. We appreciate all of your feedback and compliments. We're so pleased to see you had a great stay with us. Come back and see us again soon!!
2.0分
家庭亲子
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Haven’t stayed at a holiday inn in probably about 10 years. Lately I have liked the consistency of the Hampton Inns but had no choice this time. Hotel got great ratings so gave it a try. Was in town from NJ for a funeral. Our room was average but the tub was disgusting with a brown rust spot, other rust stops visibly painted over and brown stains toward the back. The water also turned off the morning of our last day but they comped some points. Only real positive was the staff, they get 5 stars but the hotel gets 2. They are renovating so it’s noisy and I am sure may be improved after they finish.
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酒店回复: Thank you for taking the time out of your day to send in a review. We appreciate all of your feedback and compliments. I'm truly sorry about your stained tub and the rust spots. We are currently renovating now. Putting new showers and bathtubs in. We appreciate your patience during your stay while we're under construction. We hope you'll give us a second chance in the future!!!
5.0分
朋友出游
Staff was very friendly, check-in/out was easy. Breakfast was good and had many options
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酒店回复: Thank you for taking the time to rate us.We look forward to seeing you again.Hotel Management
4.0分
家庭亲子
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No hair dryer or extra bedding for the sleeper sofa. I had to go to the front desk to ask for it.
My husband liked the breakfast. They had a cool automated pancake maker. You just have to push a button and put a plate at the end to catch the pancakes.
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酒店回复: Thank you for taking the time out of your day to send in a review. We appreciate all of your feedback and compliments. I apologize about the bedding and hair dryer. We think the pancake maker is pretty cool too! Come back and see us again the next time you're in the area!
2.0分
其他
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Apparently this hotel is being renovated. There was construction debris everywhere. The elevator was dirty and my shower had a nasty stain forcing me to shower in flip-flops. The staff was not helpful in accommodating my early checkout, and didn’t refund my money for the night that I wasn’t there.
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酒店回复: Thank you for taking the time out of your day to send in a review. I would like to apologize for the challenges you faced during your stay. Unfortunately, you did book a non-refundable stay. We hope to see you again and that you'll give us a second chance in the future.
员工很好，我很喜欢他们的友善。
顶部
非常好的酒店，住了一晚。按照美国标准提供非常好的早餐。
I reserved a suite with a pull out couch. Once we arrived, they didn’t have it available. I was given a regular double queen room with a roll away bed which made it cramped in the room. They still charged me the price of the suite. I was given extra reward points to make up for it all, but the points are useless to me. We also booked there because they advertised a pool. Once we arrived, it was shut down the entire time for maintenance. Seemed like a lot of bait and switch, especially for the gouged pricing because of the Notre Dame game. We will not go back there again.
The staff were so friendly. The hotel is clean and even in the process of being renovating.
Great experience here! Staff was very friendly and accommodating. Quiet at night as well and that was on a weekend. If you are looking for a basic 1-2 stay this is a good option.
From checkin with suggestions of places to go and walks to take to the adorable ND decor which made us feel at home since we came from Colorado to see our ND team play, to the cleanliness and comfortable feel of the entire facility, we had such a great stay.
Haven’t stayed at a holiday inn in probably about 10 years. Lately I have liked the consistency of the Hampton Inns but had no choice this time. Hotel got great ratings so gave it a try. Was in town from NJ for a funeral. Our room was average but the tub was disgusting with a brown rust spot, other rust stops visibly painted over and brown stains toward the back. The water also turned off the morning of our last day but they comped some points. Only real positive was the staff, they get 5 stars but the hotel gets 2. They are renovating so it’s noisy and I am sure may be improved after they finish.
Staff was very friendly, check-in/out was easy. Breakfast was good and had many options
No hair dryer or extra bedding for the sleeper sofa. I had to go to the front desk to ask for it.
My husband liked the breakfast. They had a cool automated pancake maker. You just have to push a button and put a plate at the end to catch the pancakes.
Apparently this hotel is being renovated. There was construction debris everywhere. The elevator was dirty and my shower had a nasty stain forcing me to shower in flip-flops. The staff was not helpful in accommodating my early checkout, and didn’t refund my money for the night that I wasn’t there.