Picked out a king room but was given a dbl queen room. Decided to stay in the room as it wasnt worth moving to another roon.
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酒店回复: Thank you for your feedback. We apologize for the room mix-up and appreciate your understanding in choosing to stay in the double queen room. We’ll work to ensure this doesn’t happen in the future and hope to provide a smoother experience next time.
4.0分
家庭亲子
A room without a coffee table/ottoman in front of the couch is awkward.
The shower door leaked quite a bit during the shower - needs to be a much tighter fit.
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酒店回复: Thank you for your feedback. We appreciate your comments about the room layout and the shower door. We’ll review both issues to improve the experience for future guests. We hope to welcome you back soon.
5.0分
其他
Great patio
Excellent location near River Hills Mall. We love the suite, the pool area & the outside patio area. Very clean & comfortable
酒店回复: Thank you for staying with us!
3.0分
商务出差
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Strong chemical smell
I have stayed at the Courtyard Marriot several times in Mankato over the last 2 years. I usually have a pleasant experience but when I stayed last week I had specifically booked a room with a King size bed and they didn't have any available. So why book a king size specifically if they are going to be given away before my arrival? Then when I entered the hotel it smelled very strongly of whatever disinfectant they use. When I entered my room the smell was even stronger and off putting. When I have stayed in the past the hotel had a pleasant smell so I don't know what changed but the chemical smell was so strong it was making me sick. I hope my experience is better next time
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酒店回复: Thank you so much for taking the time to share your experience with us, and for being a loyal guest over the past two years. We truly appreciate your continued trust and the many stays you’ve spent with us here at Courtyard by Marriott Mankato.I’m very sorry to hear that your most recent visit didn’t reflect the positive experiences you’ve had in the past. I understand how frustrating it must have been to reserve a King room and not have it available at check-in. While we do our very best to honor every request, sometimes unexpected changes in occupancy make this difficult. That said, your comfort matters to us, and we’ll be looking more closely at how we can improve in these situations.I’m also truly sorry about the strong chemical smell you encountered. We recently updated our cleaning products, and your feedback is incredibly helpful. Our team will be reviewing this right away to make sure our spaces smell fresh and welcoming, just as you’ve come to expect.
5.0分
家庭亲子
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This location seemed newly built, with clean comfortable furnishings. The staff was friendly and very helpful going above and beyond to make our stay enjoyable.
酒店回复: Thank you for staying with us!
4.0分
其他
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Not friendly…..
Electricity went out for over an hour in the middle of the night and front staff minimized the impact. Additionally, reception was staring at my niece who is bi-racial- we had multiple rooms and were not treated great. Not sure I would stay there again although rooms were nice.
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酒店回复: Dear Angela,Thank you for taking the time to share your feedback. We sincerely apologize for the power outage during your stay and any inconvenience it caused. While the outage was beyond our control, we understand how disruptive it can be, especially at night.We are also very sorry to hear about your experience with our front desk team. We take concerns of this nature extremely seriously and want to assure you that we are committed to providing a welcoming and respectful environment for all guests. Your comments will be shared with our team, and we will be addressing them directly to ensure that every guest is treated with the utmost dignity and hospitality.We appreciate your kind words about the rooms and truly regret that your overall experience did not meet expectations. Should you consider staying with us again, we would welcome the opportunity to provide you with a more positive and comfortable experience.Thank you again for your feedback.Sincerely,Courtyard Mankato
5.0分
其他
Nice & quiet . Very satisfied with the room & friendly front desk person.
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酒店回复: Thank your for sharing about your pleasant stay. We appreciate you taking the time to give your feedback and we hope to welcome you back soon!
5.0分
情侣出游
Location to the ball fields for ISC Worlds was ideal with shopping and restaurants nearby
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酒店回复: Dear Catherine,Thank you for your kind review! We're so glad to hear that our location was ideal for your visit to the ISC Worlds and that you enjoyed the convenience of nearby shopping and restaurants. We hope to welcome you back the next time you're in Mankato!Warm regards,Courtyard by Marriott Mankato Team
5.0分
商务出差
Great place to stay
Room was very clean and well set up. The room gets extremely dark and you have full control of the temp. The bathroom is big.
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酒店回复: Dear William,Thank you for taking the time to share your experience. We appreciate the feedback and hope to welcome you back soon!
5.0分
家庭亲子
Amazing property from the rooms to the food and the service. Nicest hotel stay in Mankato that we have ever experienced!
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酒店回复: Dear Justin,Thank you for taking the time to share your feedback! We are glad to hear you had a pleasant stay with us.We hope to welcome you back soon!Sincerely,Courtyard Mankato
Picked out a king room but was given a dbl queen room. Decided to stay in the room as it wasnt worth moving to another roon.
A room without a coffee table/ottoman in front of the couch is awkward.
The shower door leaked quite a bit during the shower - needs to be a much tighter fit.
Great patio
Excellent location near River Hills Mall. We love the suite, the pool area & the outside patio area. Very clean & comfortable
Strong chemical smell
I have stayed at the Courtyard Marriot several times in Mankato over the last 2 years. I usually have a pleasant experience but when I stayed last week I had specifically booked a room with a King size bed and they didn't have any available. So why book a king size specifically if they are going to be given away before my arrival? Then when I entered the hotel it smelled very strongly of whatever disinfectant they use. When I entered my room the smell was even stronger and off putting. When I have stayed in the past the hotel had a pleasant smell so I don't know what changed but the chemical smell was so strong it was making me sick. I hope my experience is better next time
This location seemed newly built, with clean comfortable furnishings. The staff was friendly and very helpful going above and beyond to make our stay enjoyable.
Not friendly…..
Electricity went out for over an hour in the middle of the night and front staff minimized the impact. Additionally, reception was staring at my niece who is bi-racial- we had multiple rooms and were not treated great. Not sure I would stay there again although rooms were nice.
Nice & quiet . Very satisfied with the room & friendly front desk person.
Location to the ball fields for ISC Worlds was ideal with shopping and restaurants nearby
Great place to stay
Room was very clean and well set up. The room gets extremely dark and you have full control of the temp. The bathroom is big.
Amazing property from the rooms to the food and the service. Nicest hotel stay in Mankato that we have ever experienced!