酒店回复: Thank you for taking the time to provide a wonderful review of your recent stay, we are pleased to see you enjoyed your visit! We appreciate your business and hope to be able to welcome you back during your next adventures in Branson!
2.0分
情侣出游
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We arrived a couple hours before check in and were told our room was cleaned and ready. They informed us that there would be a $50 early check in fee. In my opinion this is completely ridiculous since we were paying almost $500 per night to stay there. The thermostat in our room didn't work and wouldn't adjust so one minute it was feeezing cold and the next minute it was burning up. The bed was the hardest bed I have ever slept on in my whole life. The comforter was not a comforter at all and it was more the thickness of a sheet so we had to use our own blankets in the bed. The unit in our room made a very loud rattling noise which prevented us from sleeping very much. Overall I would say for the money it cost to stay it was definetly not worth it. The experience was so terrible we checked out a day early and cut our trip short so we didn't have to endure it for another night.
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酒店回复: Thank you for taking the time to provide a review of your recent experience with us, we are sorry to hear of the issues experienced during your stay, with the dissatisfaction of the early arrival fee, the thermostat not working, the uncomfortable bed, the thin comforter, and the rattling noise, Our management team continually monitors guest feedback so that we can improve our product and service. We have sent your feedback to our Housekeeping and Engineering Management teams to investigate the bed, to follow up with the housekeeper that cleaned the room, and further investigate the rattling noise and the thermostat. We are sorry to have let you down on this stay. We appreciate your feedback, time and business, and hope to be able to welcome you back to the Hiltons of Branson in the future for an improved experience.
4.0分
家庭亲子
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Very convenient location. Staff were very courteous and accommodating. The facility was clean and unkept. Disclosure- you do have to pay steeply for parking. I was not notified of this prior until my arrival.
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酒店回复: Thank you for providing your valuable feedback. We appreciate your insights and will certainly forward your comments to the management team for their review and future consideration. We are pleased to learn that you had a positive experience.
4.0分
情侣出游
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Loved the location, front desk staff, and bell hops…. Cleaning staff not so good. First day we had no coffee cups at all and had to go down to get them. Then one day towels were changed, but bed wasn’t made and no coffee refresh, next day we smelled cigarette smoke in the room. They came and sprayed air fresheners on carpet. Smelled it again later the next day. It was overwhelming. Next day room wasn’t cleaned at all. Never did they replenish the toiletries. For this price point we expected better. The front desk always responded and showed concern. Cleaning staff failed!
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酒店回复: Hi, Terry. Thanks for taking the time to share your positive experience. We appreciate it!
4.0分
其他
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It was an amazing stay, great customer service, comfy beds, clean, great view. The only thing why i didn't give it a 5star was because shower door didn't close tightly that the water would spill out and i had to dry it with towels,. I had to ask for more everytime we showered. I would definitely stay there again. Its located right next to the polor express train.
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酒店回复: Thank you for providing your valuable feedback. We appreciate your insights and will certainly forward your comments to the management team for their review and future consideration. We are pleased to learn that you had a positive experience.
1.0分
其他
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We were given a handicapped room and when i questioned the front desk clerk was not very friendly and said that is what we reserved, which is not what we booked. The phone in room did not work. The auto door key stopped working. The coffee maker was dirty.
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酒店回复: Thank you for your feedback, we are sorry to hear of your disappointment. We do show that you were in the room type booked and no changes were made to the reservation by the hotel team, and we are very sorry if our front desk was not friendly while explaining what they could see in the record history. We will share with reservations so they may further investigate. We apologize on behalf of our team and do see where they took care of your parking for this visit. We are sorry for any inconvenience with the issues with the phone, door and coffee maker and have shared your comments with our management team so we may work to improve in these areas. We wish you all the best this holiday season and hope to see you again sometime.
5.0分
其他
We really appreciated our spacious, modern, clean room overlooking the Christmas tree. Shopping at Branson Landing was convenient and fun!
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酒店回复: Thank you for taking the time to provide a great review of your recent stay, we are pleased to hear you enjoyed your visit! We appreciate your feedback, time and business and hope to welcome you back during your next adventures in Branson!
4.0分
其他
have stayed here many times. my only complaint is i use a scooter. the door entrance from the landing by ythe the whi ss keu entance by the
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酒店回复: Thank you for providing your valuable feedback. We appreciate your insights and will certainly forward your comments to the management team for their review and future consideration. We are pleased to learn that you had a positive experience.
5.0分
其他
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Wonderful! Except the stationary soap/lotion/shampoo containers need to be filled. The lotion dispenser was completely empty. The ice maker on the 3rd floor didn’t work. Toilet paper holder was falling off wall, could use another blanket on the bed. Keys didn’t work to our room and had to have them reprogrammed. But still, it was very nice.
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酒店回复: Thanks so much for being our guest and taking the time to share your experience. Your comments allow us and to know areas of focus to improve for future visits. We appreciate your kind words and are pleased to hear even though of challenges you enjoyed a wonderful visit! We hope to welcome you back in the future to better care for you!
5.0分
其他
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We had an amazing room with a terrace near the huge Christmas Tree in the center of the Landings. Also, I can back to the room after cleaning and found one of my earrings on the bathroom counter. I didn't even know I had lost it. I was thrilled to have staff that goes the extra mile. I told the hotel front desk staff about my earring and left a reward for the diligent housekeeper.
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酒店回复: Thank you for taking the time to provide a wonderful review of your recent stay, we are delighted to hear you had a good time and thank you for letting us know of Housekeeping's efforts in finding the lost earring! We will ensure the housekeeper is recognized, we appreciate your feedback, time and business, and hope to welcome you back during your next adventures in Branson!
非常棒的酒店，地理位置优越，周边有很多小商店和餐厅。
重要提示：这里没有7月4日的烟花表演，但7月3日会有一场精彩的音乐会，烟花表演非常壮观！
强烈推荐！！
We arrived a couple hours before check in and were told our room was cleaned and ready. They informed us that there would be a $50 early check in fee. In my opinion this is completely ridiculous since we were paying almost $500 per night to stay there. The thermostat in our room didn't work and wouldn't adjust so one minute it was feeezing cold and the next minute it was burning up. The bed was the hardest bed I have ever slept on in my whole life. The comforter was not a comforter at all and it was more the thickness of a sheet so we had to use our own blankets in the bed. The unit in our room made a very loud rattling noise which prevented us from sleeping very much. Overall I would say for the money it cost to stay it was definetly not worth it. The experience was so terrible we checked out a day early and cut our trip short so we didn't have to endure it for another night.
Very convenient location. Staff were very courteous and accommodating. The facility was clean and unkept. Disclosure- you do have to pay steeply for parking. I was not notified of this prior until my arrival.
Loved the location, front desk staff, and bell hops…. Cleaning staff not so good. First day we had no coffee cups at all and had to go down to get them. Then one day towels were changed, but bed wasn’t made and no coffee refresh, next day we smelled cigarette smoke in the room. They came and sprayed air fresheners on carpet. Smelled it again later the next day. It was overwhelming. Next day room wasn’t cleaned at all. Never did they replenish the toiletries. For this price point we expected better. The front desk always responded and showed concern. Cleaning staff failed!
It was an amazing stay, great customer service, comfy beds, clean, great view. The only thing why i didn't give it a 5star was because shower door didn't close tightly that the water would spill out and i had to dry it with towels,. I had to ask for more everytime we showered. I would definitely stay there again. Its located right next to the polor express train.
We were given a handicapped room and when i questioned the front desk clerk was not very friendly and said that is what we reserved, which is not what we booked. The phone in room did not work. The auto door key stopped working. The coffee maker was dirty.
We really appreciated our spacious, modern, clean room overlooking the Christmas tree. Shopping at Branson Landing was convenient and fun!
have stayed here many times. my only complaint is i use a scooter. the door entrance from the landing by ythe the whi ss keu entance by the
Wonderful! Except the stationary soap/lotion/shampoo containers need to be filled. The lotion dispenser was completely empty. The ice maker on the 3rd floor didn’t work. Toilet paper holder was falling off wall, could use another blanket on the bed. Keys didn’t work to our room and had to have them reprogrammed. But still, it was very nice.
We had an amazing room with a terrace near the huge Christmas Tree in the center of the Landings. Also, I can back to the room after cleaning and found one of my earrings on the bathroom counter. I didn't even know I had lost it. I was thrilled to have staff that goes the extra mile. I told the hotel front desk staff about my earring and left a reward for the diligent housekeeper.