酒店回复: TheTraveller_247, Vielen Dank, dass Sie Ihre Erfahrungen im Courtyard Kansas City Country Club Plaza geteilt haben. Das Team freut sich, dass Ihnen die Lage, der Komfort Ihres Zimmers und der freundliche Service unserer Kollegen gefallen haben. Wir freuen uns sehr über Ihre Rückmeldungen zu verschiedenen Aspekten des Hotels. Wir hoffen, Sie bei Ihrem nächsten Besuch in Kansas City wieder begrüßen zu dürfen.
酒店回复: Jet61090835696, gracias por hospedarse con nosotros en Courtyard Kansas City Country Club Plaza. El equipo está encantado de que haya encontrado el hotel tranquilo y haya disfrutado de los maravillosos servicios. Es genial saber que Raúl le brindó una asistencia útil y amable. Nos complace que haya apreciado la habitación espaciosa y el café de cortesía disponible las 24 horas. ¡Esperamos su próxima visita!
3.0分
家庭亲子
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This hotel has a lot of potential but needs work to meet it. The rooms were small, which was to be expected given the age of the building, but they were clean overall. We had to ask for fresh towels, since daily housekeeping was apparently not standard. The website says, “Join us for breakfast every morning until 10 AM” in the lobby bar, making it sound as though breakfast was complimentary—something I thought was standard for all Courtyards and which is always a huge plus with kids. That was not the case. There was a small selection of pricey breakfast items that could be ordered through the hotel restaurant. Our fault for not looking more closely at the details, but this is truly the first Courtyard I have been to that didn’t have free continental breakfast. The pool was the biggest disappointment of all. The water was murky and clearly had not been treated or filtered in a long time. There were fake eyelashes, hair ties, and other assorted things floating in the water, and our suits absolutely reeked after getting in. We also had to call and ask for pool towels since there were none there. The employee that brought some came with only five. There were four of us, so that left only one for the family that came right as we were leaving. The valet system they used was incredibly inefficient, as the valets often didn’t see/get the notification that we had requested our car until after we were already down there and waiting. Have we had worse hotel stays? Definitely. Does this live up to the expectations for this hotel brand, though? Not at all. Some simple changes and improvements would make a world of difference!
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酒店回复: rebeccas878, thank you for sharing detailed feedback about your experience. The insights regarding the amenities and services are valuable. The team is always looking for ways to better communicate offerings and provide a comfortable environment for guests. Notes on the condition of facilities and services provided will be reviewed as the property continues to enhance guest experiences.
1.0分
家庭亲子
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We were really let down by our stay at the Courtyard Kansas City Country Club Plaza. As a family of five, we were hoping for a comfortable and clean room. Unfortunately, that wasn’t the case. The floor was sticky and unpleasant to walk on. One bed was completely worn out and offered no support, while the other had bugs. The pull-out sofa felt damp, and the towel hanger broke when we tried to use it. On a positive note, the breakfast was good, but it wasn’t enough to make up for the condition of the room. We won’t be returning to this hotel.
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酒店回复: Maria, thank you for sharing your feedback. The team values all guest comments and takes your concerns seriously. It's unfortunate the accommodations did not meet your expectations. Your remarks about the positive breakfast experience are appreciated. The team continually strives to improve guest comfort and hopes you will consider giving them another chance in the future.
2.0分
独自旅行
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This by far the worst courtyard I have ever stayed hotel ok maid service was very bad didn’t even make beds are no coffee or clean glasses recommend stay somewhere else
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酒店回复: X2367TGjohnc, the experience described is not what guests typically encounter. The team is committed to providing thoughtful service and cleanliness throughout the property. Thank you for sharing your feedback.
3.0分
家庭亲子
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While the location in the Plaza is great that is about the only thing this hotel has going for it. The rooms have not been updated in I would say at least 20 years. Elevators are broken, pool area is a mess, lobby is dark and dingy. Tried to call for extra pillows - phone was a relic of the late 90s and did not work; didn’t matter as there were none available. Hotel appeared to be over sold with families / softball teams staying 6-8 people per room. Overall I would not recommend staying here.
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酒店回复: FellowTraveler659758, thank you for taking the time to share your thoughts. The team will certainly review your feedback regarding the room features and amenities. The input about overall maintenance and the atmosphere in common areas is appreciated, as it helps the team identify where improvements may be beneficial. Your comments about the guest experience during busy periods have been noted.
地理位置好，其他没优势。
位置很好，步行就能到Fogo de Chao，我们在那里庆祝了周年纪念日。房间还可以，停车位也很充足。不过前台接待员有点冷淡。
我预订了2024年9月30日和10月1日堪萨斯城乡村俱乐部广场万怡酒店的房间，因为我母亲需要在附近的圣卢克医院进行心脏手术，手术时间是早上7点。我们周一大约下午4点50分到达酒店。
我进入大堂办理入住手续，然后就准备出去上车。刚一开门，我妈妈就在电话里朝我喊：“圣卢克医院要取消并重新安排手术！”她把电话递给我，我和病人权益代表通了话，她让我回去取消房间。我走到前台，告诉工作人员手术取消了，我们不需要住了，并请他联系医院的病人权益代表。他拒绝了，并且粗鲁地说：“已经取消了。”
我感觉他在撒谎，事实证明我是对的，因为我回家后上Trip.com网站查看，发现酒店拒绝给我退款。所以第二天，我给酒店总经理打了电话，解释了发生的一切（他已经知道了，因为我试图退款时已经在Trip.com网站上发帖了）。他极其粗鲁，基本上就是说：“你运气不好，老兄，我不会给你退款的，祝你从Trip.com那里要到退款。”
任何一家好的酒店都会这样回应：“我们很抱歉您母亲的心脏手术在入住前几个小时取消了，我们很乐意为您退款，并希望手术顺利进行。”我在这家糟糕的酒店里待了不到5分钟，甚至都没进过房间！然而，这位唯利是图、粗鲁无礼的总经理只在乎钱。钱钱钱。顾客什么的都见鬼去吧。
地段很好，设施老了
酒店位于市中心南边。附近有一个公园和几家餐厅。酒店外观非常漂亮。内部有些地方确实有点陈旧。我的房间非常漂亮，空间绰绰有余。床很舒服，很舒适。电视的位置有点尴尬，离床有点远。早餐不包含在房费内，需要单独付费，但提供免费咖啡。前台工作人员友好热情，乐于助人。我强烈推荐这家酒店。
我们到达的是一家很棒的酒店，代客劳尔给了我们很多帮助，对我们非常友善，一家非常安静的酒店和优质的服务。 价格优惠，24小时免费咖啡，房间非常舒适宽敞，景色优美。谢谢
This hotel has a lot of potential but needs work to meet it. The rooms were small, which was to be expected given the age of the building, but they were clean overall. We had to ask for fresh towels, since daily housekeeping was apparently not standard. The website says, “Join us for breakfast every morning until 10 AM” in the lobby bar, making it sound as though breakfast was complimentary—something I thought was standard for all Courtyards and which is always a huge plus with kids. That was not the case. There was a small selection of pricey breakfast items that could be ordered through the hotel restaurant. Our fault for not looking more closely at the details, but this is truly the first Courtyard I have been to that didn’t have free continental breakfast. The pool was the biggest disappointment of all. The water was murky and clearly had not been treated or filtered in a long time. There were fake eyelashes, hair ties, and other assorted things floating in the water, and our suits absolutely reeked after getting in. We also had to call and ask for pool towels since there were none there. The employee that brought some came with only five. There were four of us, so that left only one for the family that came right as we were leaving. The valet system they used was incredibly inefficient, as the valets often didn’t see/get the notification that we had requested our car until after we were already down there and waiting. Have we had worse hotel stays? Definitely. Does this live up to the expectations for this hotel brand, though? Not at all. Some simple changes and improvements would make a world of difference!
We were really let down by our stay at the Courtyard Kansas City Country Club Plaza. As a family of five, we were hoping for a comfortable and clean room. Unfortunately, that wasn’t the case. The floor was sticky and unpleasant to walk on. One bed was completely worn out and offered no support, while the other had bugs. The pull-out sofa felt damp, and the towel hanger broke when we tried to use it. On a positive note, the breakfast was good, but it wasn’t enough to make up for the condition of the room. We won’t be returning to this hotel.
This by far the worst courtyard I have ever stayed hotel ok maid service was very bad didn’t even make beds are no coffee or clean glasses recommend stay somewhere else
While the location in the Plaza is great that is about the only thing this hotel has going for it. The rooms have not been updated in I would say at least 20 years. Elevators are broken, pool area is a mess, lobby is dark and dingy. Tried to call for extra pillows - phone was a relic of the late 90s and did not work; didn’t matter as there were none available. Hotel appeared to be over sold with families / softball teams staying 6-8 people per room. Overall I would not recommend staying here.