酒店回复: Dear Leidy;I wanted to thank you for taking the time to complete a survey for my hotel, The Holiday Inn & Suites Daytona Beach, On the Ocean. It is good to hear from our guests that we have done our jobs in taking care of you!I do hope that you give us another opportunity to serve you whenever your travels bring you back to the Daytona Beach area.Sincerely, Tom Clapsaddle/General Manager
3.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Hi Mike, We appreciate the time taken to share this rating with us. Guest feedback plays a vital role in helping us identify areas where we can enhance the overall experience. We’re glad to know aspects of the stay met expectations, and we’ll be reviewing opportunities to make future visits even better. Our team looks forward to welcoming you back.- Tom Clapsaddle/General Manager
5.0分
家庭亲子
Entire staff from front desk, cleaning crew in hallways, were cheerful, very friendly and very helpful.
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酒店回复: Hi Kevin, Thank you for sharing such kind words. We’re delighted to know our team made a positive impression throughout your stay. Providing warm, friendly, and helpful service is what we strive for every day. We truly appreciate your recognition and look forward to welcoming you again soon.- Tom Clapsaddle/General Manager
1.0分
其他
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I usually stay at this property with my family . However this stay I had a horrible experience with the front desk staff . I will not be returning after being treat so poorly.
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酒店回复: Hi Ric'Kysha, We’re truly sorry to learn that your recent experience with our front desk team fell short of expectations, especially as a returning guest. This is not the level of service we strive to provide, and we appreciate you bringing it to our attention. Your feedback will be shared with our team to ensure this is addressed properly. We value your past loyalty and hope to have the opportunity to restore your confidence in a future visit.- Tom Clapsaddle/General Manager
3.0分
家庭亲子
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The staff was ok not great disrespectful at a time. My kids room had ants in it they sprayed some plant stuff but didn’t care my floor was dirty. We asked for a microwave never got it. The view was beautiful
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酒店回复: Hi Talicia, Thank you for sharing this feedback. We’re sorry to learn that aspects of your stay, including cleanliness and service, fell short of expectations. The concern about ants and the missed microwave request will be reviewed with our team to ensure better attention to guest needs. We’re glad you enjoyed the beautiful view and appreciate the opportunity to improve.- Tom Clapsaddle/General Manager
4.0分
其他
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Breakfast was ok. The staff was overwhelmed and the waitress couldn’t hide her annoyance when asked for items.
The fire-pit was nice. We were enjoying it but the maintenance person came around and shut it off without a word which was a little off putting.
Emily at check in was great.
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酒店回复: Dear Staceyann;I wanted to thank you for taking the time to complete a survey for my hotel, The Holiday Inn & Suites Daytona Beach, On the Ocean. It is good to hear from our guests that we have done our jobs in taking care of you. I am so sorry that my maintenance team member did that to you. I have addressed this with the maintenance team.I do hope that you give us another opportunity to serve you whenever your travels bring you back to the Daytona Beach area.Sincerely, Tom Clapsaddle/General Manager
很棒的酒店。地理位置极佳，房间视野很好。工作人员非常友善、乐于助人且专业。餐厅很不错，食物也很美味。一切都很满意。
要求了叫醒服务，结果没收到。本来以为能看到海景，结果看到的是停车场。接待的年轻女士看起来完全不在乎。没接到叫醒电话，而且房间电话也打不通前台。
位置很好，房间也很宽敞。总的来说，是一次很棒的体验。
住得很愉快
景色壮观，早餐超级美味，我喜欢一切
好的
Entire staff from front desk, cleaning crew in hallways, were cheerful, very friendly and very helpful.
I usually stay at this property with my family . However this stay I had a horrible experience with the front desk staff . I will not be returning after being treat so poorly.
The staff was ok not great disrespectful at a time. My kids room had ants in it they sprayed some plant stuff but didn’t care my floor was dirty. We asked for a microwave never got it. The view was beautiful
Breakfast was ok. The staff was overwhelmed and the waitress couldn’t hide her annoyance when asked for items.
The fire-pit was nice. We were enjoying it but the maintenance person came around and shut it off without a word which was a little off putting.
Emily at check in was great.