酒店回复: Hello Cheryl, thank you for choosing the Holiday Inn Express in Destin as your hotel of choice for your time away from home. We do look forward to and appreciate any and all feedback that will help us to get better so we can serve our guests to the best of our ability. As it relates to the charge, I triple checked your reservation and for the first stay Aug 6-8, the hotel authorized your card for 50 which we released when you checked out. On Aug 8 I am seeing one charge of 179.67. So, I am unsure where that additional charge is coming from. However, you are definitely free to book and pay in a manner that is best for you. Thank you once again for the feedback and we will start to implement some steps to rectify these issues mentioned above.
酒店回复: Dear Karina,Thank you for sharing your experience at the Holiday Inn. We're delighted to hear that you enjoyed the clean room, friendly staff, and convenient location near the beach and restaurants. We apologize for the minor issue with the tub drain and appreciate your understanding. It's great to know that you felt safe and comfortable during your stay. We look forward to welcoming you back on your next visit.Sincerely, Hotel Manager
酒店回复: Hello Stephen,Thank you for choosing Holiday Inn Express in Destin as your hotel of choice. We are pleased to hear that your stay with us was met most of your needs. We are trying to source the exact bulbs so we can have all fixtures working as they should. Once again, thank you and we appreciate you choosing to stay with us.
酒店回复: Hello Valerie,Thank you for choosing Holiday Inn Express in Destin as your hotel of choice. We are pleased you enjoyed your time with us.
3.0分
情侣出游
原文
翻译提供方：Google
我觉得泳池区域需要多加注意。水含有大量氯。即使粉刷过，泳池外面看起来也很破旧。有很多垃圾和杂草……
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酒店回复: Hello Heather, thank you for choosing the HIEX as your stay away from home. While we are happy you decided to choose us, we apologize that the stay was not a fully satisfactory one. We take your feedback seriously and will work on the things mentioned in the review. Once again, thank you for choosing HIEX.
4.0分
家庭亲子
原文
翻译提供方：Google
很棒的酒店，让您开启新的一天。房间很大，靠近市中心，而且保持清洁。员工热情友好。
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酒店回复: Dear Rahul,Thank you for your wonderful feedback! We're thrilled you enjoyed our spacious, clean rooms and found the staff responsive and kind. We strive to provide a great start to your day and look forward to welcoming you back in the future.Sincerely, Hotel Manager
酒店回复: Hello Horace,We thank you for choosing Holiday Inn Express in Destin as your choice hotel. We apologize that your stay with us was not up to your satisfaction. However, we appreciate you letting us know your feedback and what we can do to improve for the future.
5.0分
家庭亲子
原文
翻译提供方：Google
我很喜欢这里，服务很棒，高效、快捷，员工细心、友好，我推荐这里！
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酒店回复: Hello Asdrubal,Thank you so much for choosing Holiday Inn Express as your hotel of choice. We are glad we were able to meet your need.
地理位置优越，非常安全！工作人员友善，房间也很干净。床特别舒服，早餐也很棒！步行到海边只要短短5-6分钟。下次我肯定还会再来住这里！
德斯坦收费过高
舒适的床和干净的房间。客房服务车 24/7 都停在主走廊。这也位于前台拐角处，靠近早餐区。进出酒店时难以搬运行李。这也是 3 到 4 名员工聚集并堵塞走廊的地方。餐饮服务人员在工作时一直抱怨并怒视顾客。非常奇怪！用餐区和桌子在早餐期间没有清洁。只有在服务时间结束时才清洁。我们多住了一晚并直接向酒店付款。第二天，在退房前 2 小时离开后，我的信用卡被收取了额外一晚的费用。我们已直接联系酒店进行更正。他们声称没有看到额外收费。我们将用我们的信用卡反驳这笔费用。从现在开始只通过 ********** 应用程序预订和付款。
我们在假日酒店度过了一段美好的时光。员工很棒，我们的房间很干净。唯一的小问题是我们的浴缸堵塞了，水要花很长时间才能排到下水道。
我们喜欢步行即可到达所有餐厅和海滩。该地区感觉安全且安静。除此之外，我们没有遇到任何其他重大问题。我会再次入住这家酒店。
提供的早餐很棒。我们房间里的厕所不太好用，需要多次冲洗。前台告诉我们，台灯的插头被拔掉了，因为他们找不到合适的灯泡。我们每晚花了 300 多美元，但这个房间的价格应该不到 200 美元。但工作人员很友好，总的来说，住宿体验很好。
工作人员很友好，乐于助人。床很舒服。步行即可到达几家餐馆和许多购物场所。开车 5 分钟即可到达美丽的海滩！这是给我的最好的建议：不要将车停在糖沙上，否则您的车可能会沉没，您需要拖车。带走的垃圾一定要比带进来的多！在游览海滩时，养成捡垃圾的习惯……每一点都很重要！
我觉得泳池区域需要多加注意。水含有大量氯。即使粉刷过，泳池外面看起来也很破旧。有很多垃圾和杂草……
很棒的酒店，让您开启新的一天。房间很大，靠近市中心，而且保持清洁。员工热情友好。
他们正在改造大堂区域，到处都是石膏板灰尘！这是一个开放区域，设有早餐休息室。我不得不把早餐带到我的房间。其他人也一样。早餐总是热腾腾的，味道很好，房间很干净。如果我们知道他们正在改造，我们就会住在其他地方。
您可以听到门打开和关闭的一切声音......您还可以听到走廊外面人们的声音。
我很喜欢这里，服务很棒，高效、快捷，员工细心、友好，我推荐这里！