Carpet are very dirty and smelly. Breakfast was cold and potatoes were frozen not cooked all the way. We provided feedback!
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酒店回复: Dear Ms, Melendez, Thank you for leaving us feedback on your stay, please allow us the opportunity to apologize for any inconveniences caused during your stay especially with cleanliness and carpet. We are happy you you chose to stay with us and we hope there is an opportunity to welcome you back.
5.0分
情侣出游
We thought the stuff was excellent. They were always courteous and helpful. Room was nice and clean.
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酒店回复: Dear Ms. Coleman, Thank you for taking time to leave us feedback on your stay with us, we are delighted to hear that you had a great stay and we look forward to hosting you again.
2.0分
家庭亲子
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Our tubs had white patches and stains (308), the rugs were disgusting (rugs shouldn’t be in hotel rooms) there was a bottle of bleach left in our room in a bottom cabinet our baby almost got ahold of, the sheets didn’t fit right, the “comforter” had rips all in it.
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酒店回复: Thank you for staying with us, we apologize for any inconvenience faced during your staying with us, we appreciate you leaving us a comment as it helps us to improve on the services we provide. We appreciate you and hope there is an opportunity to welcome you back with us.
3.0分
其他
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We checked in on Sunday evening, turned on the heat in our room and the smoke detector went off! was told by the front desk this happens every time the heat turned on for the first time in a season. Experienced the electricity going out in the hotel, having to request multiple times for clean towels, because housekeeping only cleans every other day, and when they did clean our room, the most they did was pick up the dirty towels, If they are trash, leaving us bags to put inside the trash cans and made our bed.
We also experienced the local sheriffs department, going to a room across from ours, pounding on the door and demanding a guest open up that went on for approximately 20 minutes until she finally decided they weren’t going to leave.
We’re planning another trip in the future however, this hotel will not be a choice for us.. 😞
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酒店回复: Thank you for leaving us feedback on your stay we appreciate you staying with us, please accept our apology for not being up to standard but we do hope there is an opportunity to welcome you back to show you improved hospitality.
4.0分
家庭亲子
Property is a bit dated. Bathtub shower not great. Mattress too soft. Depending on room selection noise from route 98 is irritating.
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酒店回复: Thank you for leaving us feedback we appreciate all your comments and will use them to improve the services we provide as we look forward to hosting you again in the future.
5.0分
情侣出游
Very nice property and rooms are beautiful. Clean and very modern looking kitchen and furnishings. THE checkin clerk was so hospitable and kind. Loved it
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酒店回复: Hi Ms. Torrez, Thank you for taking time to leave us feedback on your stay with us we are delighted you had a good stay and look forward to your next visit.
4.0分
家庭亲子
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Was overal a great place. Just a cople details. No towels available at the pool area at night. One TV at the room beside the sofa was quite inconveniently fixed onto a furniture. Was not comfortable to watch. Lacked of drinking water at the lobby.
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酒店回复: Dear Ms. Loza, Thank you for leaving us such good feedback on your stay with us we are delighted you chose us and thank you for all the comment as they will help to improve the services we provide. We hope to host you again.
2.0分
其他
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Sandestin 👍, Hotel ?… Not !
5 night stay, 1 housekeeping service at the end, trash taken and towels delivered but old ones left in room. Breakfast selection poor, and breakfast area woefully inadequate. Delayed check in, claimed rooms weren’t available due to late checkouts… I’d suspect housekeeping understaffed to cut costs… It was only going to be 10 more minutes for well over an hour… The reception said the Manager was coming to speak to us (in 10 minutes) but never did. At checkout never asked about our stay (my face must have said enough) ’ll never book here again.
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酒店回复: Dear Chris, Thank you for staying with us and thank you for leaving us feedback on your stay, please accept my apologies for any inconveniences your experienced during your stay especially with the late checking and Housekeeping services. We do appreciate you leaving us this comments as we will use it to improve the services we provide and we hope there is an opportunity to welcome you back with us.
1.0分
其他
It was not a very pleasant experience for me and my wife 19 yrs Anniversary very sad standards
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酒店回复: Dear Devin,Thank you for leaving us feedback on your stay and please accept my apology for all the inconveniences during your stay and we are deeply sorry your stay was below expectations. We are grateful that you chose us and we hope there is an opportunity to welcome you back with us.
5.0分
商务出差
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Overall great stay , the only thing that hotel management has to consider not to put people to work early mornings or Sat/Sunday mornings. So much noise on the property, could not have peaceful rest on my vacation. Any work on the property should start at least after 10am, people come to relax and vacation, not everyone wake up early.
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酒店回复: Hi Joseph, Thank you for leaving us such great feedback on your stay we are delighted to hear you had a good stay and we look forward hosting you again.
Carpet are very dirty and smelly. Breakfast was cold and potatoes were frozen not cooked all the way. We provided feedback!
We thought the stuff was excellent. They were always courteous and helpful. Room was nice and clean.
Our tubs had white patches and stains (308), the rugs were disgusting (rugs shouldn’t be in hotel rooms) there was a bottle of bleach left in our room in a bottom cabinet our baby almost got ahold of, the sheets didn’t fit right, the “comforter” had rips all in it.
We checked in on Sunday evening, turned on the heat in our room and the smoke detector went off! was told by the front desk this happens every time the heat turned on for the first time in a season. Experienced the electricity going out in the hotel, having to request multiple times for clean towels, because housekeeping only cleans every other day, and when they did clean our room, the most they did was pick up the dirty towels, If they are trash, leaving us bags to put inside the trash cans and made our bed.
We also experienced the local sheriffs department, going to a room across from ours, pounding on the door and demanding a guest open up that went on for approximately 20 minutes until she finally decided they weren’t going to leave.
We’re planning another trip in the future however, this hotel will not be a choice for us.. 😞
Property is a bit dated. Bathtub shower not great. Mattress too soft. Depending on room selection noise from route 98 is irritating.
Very nice property and rooms are beautiful. Clean and very modern looking kitchen and furnishings. THE checkin clerk was so hospitable and kind. Loved it
Was overal a great place. Just a cople details. No towels available at the pool area at night. One TV at the room beside the sofa was quite inconveniently fixed onto a furniture. Was not comfortable to watch. Lacked of drinking water at the lobby.
Sandestin 👍, Hotel ?… Not !
5 night stay, 1 housekeeping service at the end, trash taken and towels delivered but old ones left in room. Breakfast selection poor, and breakfast area woefully inadequate. Delayed check in, claimed rooms weren’t available due to late checkouts… I’d suspect housekeeping understaffed to cut costs… It was only going to be 10 more minutes for well over an hour… The reception said the Manager was coming to speak to us (in 10 minutes) but never did. At checkout never asked about our stay (my face must have said enough) ’ll never book here again.
It was not a very pleasant experience for me and my wife 19 yrs Anniversary very sad standards
Overall great stay , the only thing that hotel management has to consider not to put people to work early mornings or Sat/Sunday mornings. So much noise on the property, could not have peaceful rest on my vacation. Any work on the property should start at least after 10am, people come to relax and vacation, not everyone wake up early.