酒店回复: Hi Naomi, We are happy to see your great review! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to welcoming you back to Ellenton area soon!
4.0分
家庭亲子
原文
翻译提供方：Google
喜欢这家酒店的位置。工作人员非常友好热情。床和枕头不太舒服。
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酒店回复: Thank you for taking the time to write a review. I am happy to hear you received the customer service we pride ourselves on. I apologize the bed, and pillows were not to your liking. We hope that you will return so we can provide you with a better experience.
5.0分
其他
原文
翻译提供方：Google
优秀
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酒店回复: Thank you so much for sharing your experience from your most recent visit to our hotel! We are so pleased to hear that our hotel was able to provide you with a clean, comfortable, and convenient getaway stay! Glad to see you appreciate the property and hope to welcome you back soon!
5.0分
其他
Very clean room and common areas- staff was great! Location is perfect for a variety of restaurants, groceries, and gas. Definitely stay here again!
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酒店回复: Thank you so much for sharing your experience from your most recent visit to our hotel! We are so pleased to hear that our hotel was able to provide you with a clean, comfortable, and convenient getaway stay! Glad to see you appreciate the property and hope to welcome you back soon!
5.0分
其他
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The premium outlet shopping mall is very close. The pool was super clean and refreshing. Did not care for the room air freshener scent. Breakfast was hot and varied as i was there for 3days. Nice property.
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酒店回复: We are happy to see your great review! Thanks for allowing us to be a part of your wonderful, memorable experience. We look forward to welcoming you back to area soon!
4.0分
情侣出游
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Pet friendly. Room seemed go have a little water damage on the ceiling and wall that was mostly repaired, but it was not musty or smelly, just a little bit of an eye sore. Pool was great. Had several cabanas you could sit under. Had a little store you could get snacks, drinks, and anything you forget. Close to lots of food and the premium outlets. Only issue I ran into was that they wouldnt let the second guest in the room charge 2 waters to the room on his way in even though he had a key, room number, and name on the reservation. So I had to get back out of bed and go get them at midnight.
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酒店回复: Thank you so much for sharing your experience from your most recent visit to our hotel! We are so pleased to hear that our hotel was able to provide you with a clean, comfortable, and convenient getaway stay! Glad to see you appreciate the property and hope to welcome you back soon!
5.0分
其他
Everything was amazing! Super friendly staff and clean and comfy rooms. Would definitely recommend and we’ll be back in the future.
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酒店回复: Thank you so much for sharing your experience from your most recent visit to our hotel! We are so pleased to hear that our hotel was able to provide you with a clean, comfortable, and convenient getaway stay! Glad to see you appreciate the property and hope to welcome you back soon!
5.0分
其他
Very clean, well located and friendly staff. We booked 7 rooms for my son’s wedding and everyone liked the hotel. I will recommend it to anyone.
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酒店回复: Thank you so much for sharing your experience from your most recent visit to our hotel! We are so pleased to hear that our hotel was able to provide you with a clean, comfortable, and convenient getaway stay! Glad to see you appreciate the property and hope to welcome you back soon!
4.0分
情侣出游
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Some vehicles got broken into on the hotel property. Mine did not. Better security like, lighting, security camera would be a deterrent. My room was clean but the bathroom had broken bathroom tile. The shower faucet could have worked better.
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酒店回复: Thank you for taking the time to write a review. We have addresses the issues you experienced in your bathroom. We appreciate your concerns with the vehicles. I assure you we are looking into it. We hope that you will return so we can provide you with a better experience.
我因为工作入住这家酒店，这意味着漫长而疲惫的一天——每天晚上安静放松地回到房间至关重要。可惜的是，我的体验远远达不到我对希尔顿酒店的期望。
入住的第一晚感觉还不错。然而，第二天工作了12个小时后，我回来发现房间钥匙不能用了。当我走到前台时，前台只是漫不经心地跟我说了一句“您好，我是XYZ房间的客人”，在经历了如此漫长的一天后，这种问候显得既不专业，又显得敷衍。后来我被告知，负责我入住的工作人员错误地将我标记为“未入住”，把我完全锁在了房间门外。
这个内部错误本来可以在当天早些时候轻松纠正。一个简单的礼貌电话或短信，让我准备好新钥匙到前台，就可以节省我的时间，避免不必要的麻烦，也能展现出我对希尔顿服务水平的期望。
第二天又出了更多问题：马桶坏了，没有热水。我通知了前台，被告知热水问题遍布整栋楼，维修人员会尽快修好马桶。又一个漫长的工作日过后，我回来发现马桶仍然坏着。这次，一位彬彬有礼的经理亲自处理了这个问题，我对此表示感谢。但我又一次被留在房间外等待，等待工作人员去解决一个本该已经处理好的问题。
尽管我要求总经理联系我，
很棒的宠物友好型酒店
虽然这是一家宠物友好型酒店，但它非常干净，早餐美味，工作人员也很友好。
喜欢这家酒店的位置。工作人员非常友好热情。床和枕头不太舒服。
优秀
Very clean room and common areas- staff was great! Location is perfect for a variety of restaurants, groceries, and gas. Definitely stay here again!
The premium outlet shopping mall is very close. The pool was super clean and refreshing. Did not care for the room air freshener scent. Breakfast was hot and varied as i was there for 3days. Nice property.
Pet friendly. Room seemed go have a little water damage on the ceiling and wall that was mostly repaired, but it was not musty or smelly, just a little bit of an eye sore. Pool was great. Had several cabanas you could sit under. Had a little store you could get snacks, drinks, and anything you forget. Close to lots of food and the premium outlets. Only issue I ran into was that they wouldnt let the second guest in the room charge 2 waters to the room on his way in even though he had a key, room number, and name on the reservation. So I had to get back out of bed and go get them at midnight.
Everything was amazing! Super friendly staff and clean and comfy rooms. Would definitely recommend and we’ll be back in the future.
Very clean, well located and friendly staff. We booked 7 rooms for my son’s wedding and everyone liked the hotel. I will recommend it to anyone.
Some vehicles got broken into on the hotel property. Mine did not. Better security like, lighting, security camera would be a deterrent. My room was clean but the bathroom had broken bathroom tile. The shower faucet could have worked better.