酒店回复: We sincerely apologize for the inconvenience you experienced with the TV and the non-smoking room. We will use your feedback to improve our services.
4.0分
家庭亲子
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The room and hotel were kept clean and smelling clean throughout. The staff were all friendly. A special thanks to Michelle. She was absolutely wonderful and could tell from our interactions what pride she takes in her position. My only negative is the weather was still wonderful and I think they shut the pool down for the season too early.
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酒店回复: Dear Guest,Thank you for your kind feedback! We’re delighted you found the hotel and room clean, enjoyed our friendly staff, and appreciated Michelle’s exceptional service. We apologise for the pool being closed earlier than expected and will consider your comment for future seasonal planning. We look forward to welcoming you again soon.Sincerely, Hotel Manager
2.0分
朋友出游
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Convenient location next to a restaurant/bar however it was also its downfall because the bands music was blaring in our room located on the same side until after midnight. On check in the place smelled like fingernail polish as they were having some sort of nail polish meeting. Traveled with friends and we were visiting outside as a few cars came into the lot and sped out several times. We thought maybe they were planning to steal cars or cat convertors but later determined they were most likely affiliated with the single ladies hanging out in the lobby. Not the Hampton Inn quality I am use to seeing as others have reported.
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酒店回复: Dear Guest,Thank you for sharing your detailed feedback. We regret to hear about the noise disturbance and unusual activity during your stay. Your comments have been shared with our management team to review event coordination and security measures. We appreciate your observations, as they help us maintain the quality and comfort expected from our brand. We hope to welcome you again soSincerely, Hotel Manager
1.0分
家庭亲子
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We stayed 2 days and each time when using the microwave it would blow the circuit breaker and the TV, air conditioner, and microwave would go out. Maintance personnel was told and everyday would have to come into the room to reset the circuit breaker. I asked could we be reimbursed and was told no because we booked through *******
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酒店回复: Dear Guest,Thank you for sharing your experience. We regret to hear about the recurring electrical issue with the microwave and the inconvenience of having the breaker reset during your stay. Your feedback will be reviewed with our team to address maintenance concerns and ensure smoother comfort for future guests. We hope to welcome you again soon.Sincerely, Hotel Manager
2.0分
家庭亲子
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If you need or want to rest, this is not the hotel for you. The walls and windows are very poorly insulated. The noise from the outside was so loud that I thought that our window was open; it wasn’t. The interstate traffic noise is awful. We heard the people in the room next to us opening packages. You would have thought that they were in the same room. There was some wooden type wedge holding the air conditioning unit in place. It wasn’t the dirtiest hotel that I’ve stayed in, but it’s definitely not clean. The carpets are dirty and the towels are yellow. The breakfast was nearly gone at 7:30 a.m. and what was left was inedible. The biscuits were rock hard. When I called to book the hotel the rate that I was given was $283. I booked through a third party site for $207. This is a more like a Motel 6 or any other $69 night hotel. I’m surprised that Hampton hasn’t pulled their name off of it.
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酒店回复: Dear Jodie,Thank you for taking the time to share your detailed perspective. We regret to hear that your experience fell short of expectations in areas such as sound insulation, cleanliness, and breakfast quality. Your comments also highlight concerns with maintenance and overall value, which we take very seriously. Feedback like yours is important as it helps us identify where we must focus immediate attention to better reflect the standards guests expect. We appreciate your candour and will be reviewing these points closely with our leadership team. We hope you'll consider giving us another opportunity to give you a much-improved stay. Sincerely, Hotel Manager
1.0分
其他
I was unable to make it because of car issues and being stranded and they will not refund my stay.
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酒店回复: Dear Wesley,Thank you for sharing your feedback. We understand how frustrating travel disruptions can be, and we are sorry to hear about the difficulties you experienced. Your comments will be reviewed with our team as we continue working on ways to better support our guests in unexpected situations. We hope to welcome you again soon.Sincerely, Hotel Manager
5.0分
其他
The staff was very friendly and helpful. Food options in the area were plentiful and the bed was comfortable.
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酒店回复: Dear Daniel,Thank you for sharing your kind feedback. We are delighted to know our friendly and helpful team made a positive impression during your stay. It is wonderful that you enjoyed the comfort of your bed and the variety of food options available nearby. Providing a pleasant and relaxing experience for our guests is always our goal, and your comments are truly appreciated. We look forward to welcoming you back for another comfortable and enjoyable visit.Sincerely, Hotel Manager
5.0分
情侣出游
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We had a great stay for our 14th Wedding Anniversary! The only 2 complaint we had was the slow draining sink in the bathroom and the limited lighting in the bedroom!
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酒店回复: Dear Stacey,Thank you for celebrating your 14th Wedding Anniversary with us. We are thrilled you had a great stay overall. We appreciate your feedback about the sink and lighting, and will share it with our team to address. We hope to welcome you back for many more special occasions.Sincerely, Hotel Manager
5.0分
商务出差
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Beds were very comfortable. Staff very friendly. Very nice breakfast. The only thing that I personally didn’t care for is the bathroom configuration. Sink and mirror.
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酒店回复: Dear Barbara,Thank you for the kind feedback. We are glad you enjoyed the comfortable beds, friendly staff, and breakfast. We appreciate your note about the bathroom setup and will keep it in mind as we look for ways to improve the guest experience. We look forward to welcoming you back. Sincerely, Hotel Manager
很棒的酒店。位置在市中心，离闹区有点远，但总的来说，我下次肯定还会再住这里。
我们入住的第一个房间，我妻子发现床上有一根棕色的粗线。拍了一张照片，那是某种虫子。我把它拿下来，那绝对是一条虫子，我们隔壁房间的电视声音太大，根本没法睡觉。我抱怨电视没有提到虫子，前台把我们安排到了另一间房间，那是一间吸烟房，而我们本来住在一间非吸烟房，因为我们有哮喘。前台工作人员很有礼貌。但很抱歉，我不会再住在这里了。我住过的汉普顿酒店比这更差。我一直更喜欢汉普顿酒店，因为他们满足了我的期望。不是这家
The room and hotel were kept clean and smelling clean throughout. The staff were all friendly. A special thanks to Michelle. She was absolutely wonderful and could tell from our interactions what pride she takes in her position. My only negative is the weather was still wonderful and I think they shut the pool down for the season too early.
Convenient location next to a restaurant/bar however it was also its downfall because the bands music was blaring in our room located on the same side until after midnight. On check in the place smelled like fingernail polish as they were having some sort of nail polish meeting. Traveled with friends and we were visiting outside as a few cars came into the lot and sped out several times. We thought maybe they were planning to steal cars or cat convertors but later determined they were most likely affiliated with the single ladies hanging out in the lobby. Not the Hampton Inn quality I am use to seeing as others have reported.
We stayed 2 days and each time when using the microwave it would blow the circuit breaker and the TV, air conditioner, and microwave would go out. Maintance personnel was told and everyday would have to come into the room to reset the circuit breaker. I asked could we be reimbursed and was told no because we booked through *******
If you need or want to rest, this is not the hotel for you. The walls and windows are very poorly insulated. The noise from the outside was so loud that I thought that our window was open; it wasn’t. The interstate traffic noise is awful. We heard the people in the room next to us opening packages. You would have thought that they were in the same room. There was some wooden type wedge holding the air conditioning unit in place. It wasn’t the dirtiest hotel that I’ve stayed in, but it’s definitely not clean. The carpets are dirty and the towels are yellow. The breakfast was nearly gone at 7:30 a.m. and what was left was inedible. The biscuits were rock hard. When I called to book the hotel the rate that I was given was $283. I booked through a third party site for $207. This is a more like a Motel 6 or any other $69 night hotel. I’m surprised that Hampton hasn’t pulled their name off of it.
I was unable to make it because of car issues and being stranded and they will not refund my stay.
The staff was very friendly and helpful. Food options in the area were plentiful and the bed was comfortable.
We had a great stay for our 14th Wedding Anniversary! The only 2 complaint we had was the slow draining sink in the bathroom and the limited lighting in the bedroom!
Beds were very comfortable. Staff very friendly. Very nice breakfast. The only thing that I personally didn’t care for is the bathroom configuration. Sink and mirror.