酒店回复: Thank you for choosing the Hampton Inn Rolla. I want to apologize for the bad attitude of one of my employees. I will address this with her. This is not our normal standards. Thank you for bringing this to our attention.
2.0分
商务出差
原文
翻译提供方：Google
网站宣传允许携带宠物，但却没有提到在办理入住时需缴纳 75 美元的宠物费。
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酒店回复: Thank you for choosing the Hampton Inn Rolla. I apologize that you did not see the pet policy stating a 75 dollar non-refundable pet fee will be charged. I will message ******* and see if they can make this clear to guest when booking. Due to the problem I have adjusted the charge off this one time for you. Thank you for bringing this to our attention.
4.0分
其他
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I loved the hotel. Everything was amazing. The one thing that would have been slightly nicer would be to have a thicker comforter on the bed rather than a thin scratchy one
5.0分
其他
Clean and comfy room with lots of fluffy pillows. Easy on and off the expressway. Nice staff and good selection of breakfast foods.
5.0分
其他
Room was spotless and very comfortable. Breakfast offered many options and was delicious. Easy off and on the highway.
5.0分
其他
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Great Hotel, Great Staff
We wanted to relax a couple of days after a really hard beginning of 2025. We were able to relax and enjoy our time. If you are staying in Rolla, then this is the place to stay!!!
2.0分
其他
Unfortunately the property is quite dated and our room smelled like mildew. We checked out two days early and went elsewhere. The staff were nice.
5.0分
家庭亲子
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Breakfast had many options. The bathrooms had, soap, cream rinse and body wash. Rooms were clean and quiet. The staff wss warm and friendly. They were able to answer all of our questions. We couldnt have had a better experience!!
3.0分
商务出差
Hotel is too expensive. Just not worth the price.
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酒店回复: Thank you for choosing the Hampton Inn Rolla. I am sorry you feel our hotel is overpriced. We do our best to stay competitive with others in our area. Many factors go into pricing such as cost of labor, supplies etc. We are constantly reviewing our pricing. I hope this better explains.We hope you enjoyed your stay and will come back again soon.
1.0分
家庭亲子
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I spent less than 10 minutes and immediately checked out. The room I booked as a “double room” was so small I could touch the window while sitting on the bed. I went to the bathroom immediately and there as blood still on the toilet seat. I called down to the reception desk and they were quite rude. I checked out and will not return!
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酒店回复: Thank you for staying with us here at Hampton Inn Rolla. We understand how important it is to provide our guests with a positive stay experience and apologize for not meeting this expectation. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the opportunity to welcome you back at any of our Hilton properties in the future.
不关心柜台那位非常粗鲁的老太太！！帮我办理入住手续的那位女士太棒了！！！说话温柔的女士！回去问了一个简单的问题，态度很差，甚至更多
网站宣传允许携带宠物，但却没有提到在办理入住时需缴纳 75 美元的宠物费。
I loved the hotel. Everything was amazing. The one thing that would have been slightly nicer would be to have a thicker comforter on the bed rather than a thin scratchy one
Clean and comfy room with lots of fluffy pillows. Easy on and off the expressway. Nice staff and good selection of breakfast foods.
Room was spotless and very comfortable. Breakfast offered many options and was delicious. Easy off and on the highway.
Great Hotel, Great Staff
We wanted to relax a couple of days after a really hard beginning of 2025. We were able to relax and enjoy our time. If you are staying in Rolla, then this is the place to stay!!!
Unfortunately the property is quite dated and our room smelled like mildew. We checked out two days early and went elsewhere. The staff were nice.
Breakfast had many options. The bathrooms had, soap, cream rinse and body wash. Rooms were clean and quiet. The staff wss warm and friendly. They were able to answer all of our questions. We couldnt have had a better experience!!
Hotel is too expensive. Just not worth the price.
I spent less than 10 minutes and immediately checked out. The room I booked as a “double room” was so small I could touch the window while sitting on the bed. I went to the bathroom immediately and there as blood still on the toilet seat. I called down to the reception desk and they were quite rude. I checked out and will not return!