酒店回复: We truly value our guests’ experiences, and I’m genuinely sorry to hear that we fell short during your stay. Your feedback is really important to us, as it helps us make meaningful improvements for the future. Thank you for sharing your thoughts with us; we appreciate your input.
5.0分
情侣出游
Was very nice not to have to go out for dinner as they had a restaurant on the premises. Good service and good food.
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酒店回复: We truly appreciate you choosing us for your St. Louis travels! It brings us immense joy to know you enjoyed our on-site restaurant and its delightful menu. It was a pleasure hosting you, and we eagerly look forward to the opportunity to welcome you back for another exceptional stay!
5.0分
其他
Great clean room! Very friendly and helpful staff, amazing breakfast, peaceful and relaxing atrium area.
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酒店回复: Thank you for choosing our Embassy Suites during your visit to St. Louis! We are delighted to hear that you found our rooms refreshing, our staff welcoming, and our breakfast delicious. It was truly a pleasure to host you, and we hope to see you again soon for another relaxing stay.
3.0分
家庭亲子
Hotel was nice only complaint is the breakfast buffet was cold. Made to order food was good but most of the food on the buffet was cold
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酒店回复: Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were primarily satisfied with your stay; however, we apologize that our breakfast did not impress. We hope this will become the first of many visits.
3.0分
其他
Stayed in a room on the 7th floor across from the bank of 3 elevators and a low rumble noise came through what seemed the ventilation vents our entire stay.
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酒店回复: I’m sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.
5.0分
其他
We have stayed here several times. We keep coming back because of the cleanliness of the facility and the kindness of staff. 5 ⭐️
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酒店回复: Welcome back and thank you for sharing your review of another wonderful stay at our hotel. I am glad our hotel was a great backdrop for your visit to St. Charles, and our staff and accommodations continue to exceed your expectations. Thank you for your patronage, and we hope you look forward to your next stay with us as much as we do.
1.0分
其他
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This stay was the worst of all stays in any hotel we have ever had. We prepaid for the presidential suite to find out upon arrival they gave our room away because they “hadn’t assigned rooms at that time” we are a family of 4 with two small children and the room was given to a couple. After no solution they gave us a “suite” and when we get to the room it’s 80 degrees with two double beds after requesting a king. The couch was disgusting, it looked like someone walked through mud then walked all over the couch. We were only refunded for a half of a night.. I don’t know why we expected anything more from an embassy suites but it’ll definitely be the last time i let my family stay at one.
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酒店回复: Thank you for taking the time to share your experience with us. I am deeply sorry for the disappointment caused by the room type that was assigned to you. Our aim is to ensure that every guest has a comfortable stay, and it is clear that we fell short on this occasion. Your honest feedback is valuable to us, and we will use it to make improvements. We hope that you will consider staying with us again in the future.
4.0分
家庭亲子
The rooms are very nice. We also enjoyed the relaxing atmosphere in the lobby and the happy hour.
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酒店回复: Thank you for your nice review! We are delighted that you had a relaxing stay, and we look forward to your next visit. Thank you for choosing us!
酒店的房间都是套房，空间不是很大，但十分够用，如果有多的人一起入住的话，沙发打开也是一张双人床。酒店的早餐非常棒，非常满意。酒店同时连接展览中心，内部联通在一起，不会担心被雨打湿。附带的会展中心很大，也提供食物服务 ，吃住行一起解决。
我们。很喜欢这个地方
糟糕的计划
Was very nice not to have to go out for dinner as they had a restaurant on the premises. Good service and good food.
Great clean room! Very friendly and helpful staff, amazing breakfast, peaceful and relaxing atrium area.
Hotel was nice only complaint is the breakfast buffet was cold. Made to order food was good but most of the food on the buffet was cold
Stayed in a room on the 7th floor across from the bank of 3 elevators and a low rumble noise came through what seemed the ventilation vents our entire stay.
We have stayed here several times. We keep coming back because of the cleanliness of the facility and the kindness of staff. 5 ⭐️
This stay was the worst of all stays in any hotel we have ever had. We prepaid for the presidential suite to find out upon arrival they gave our room away because they “hadn’t assigned rooms at that time” we are a family of 4 with two small children and the room was given to a couple. After no solution they gave us a “suite” and when we get to the room it’s 80 degrees with two double beds after requesting a king. The couch was disgusting, it looked like someone walked through mud then walked all over the couch. We were only refunded for a half of a night.. I don’t know why we expected anything more from an embassy suites but it’ll definitely be the last time i let my family stay at one.
The rooms are very nice. We also enjoyed the relaxing atmosphere in the lobby and the happy hour.