This stay was the worst of all stays in any hotel we have ever had. We prepaid for the presidential suite to find out upon arrival they gave our room away because they “hadn’t assigned rooms at that time” we are a family of 4 with two small children and the room was given to a couple. After no solution they gave us a “suite” and when we get to the room it’s 80 degrees with two double beds after requesting a king. The couch was disgusting, it looked like someone walked through mud then walked all over the couch. We were only refunded for a half of a night.. I don’t know why we expected anything more from an embassy suites but it’ll definitely be the last time i let my family stay at one.
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酒店回复: Thank you for taking the time to share your experience with us. I am deeply sorry for the disappointment caused by the room type that was assigned to you. Our aim is to ensure that every guest has a comfortable stay, and it is clear that we fell short on this occasion. Your honest feedback is valuable to us, and we will use it to make improvements. We hope that you will consider staying with us again in the future.
4.0分
其他
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Staff was nice, room was clean. When we checked in, we were put in a room that had people in it. We had friends joining us and 2 other couples were also put in rooms with people in them. It made us afraid to leave our things in the room during our event we traveled for because this seemed to be a common problem, giving people keys to already occupied rooms.
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酒店回复: Thank you for sharing your kind and informative feedback regarding your experience with us! We're pleased to know you were mainly satisfied with your stay; however, we apologize for the mistake our associate made, but I assure you that guest safety is our top priority. We hope this will be the first of many visits.
4.0分
商务出差
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Smiling faces to check you in and feel like home
I had the best lady Katy who checked me in.. Great personality. she made the stay great!! When I went to the restaurant, no waitress ever came or checked on the tables, I ended up ordering from the bar to take back to my room after waiting over a half hour! The coffee shop needs to be open for more hours.
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酒店回复: Dear Guest, I am glad to know that you enjoyed your visit overall. Our staff members are proud to be representatives of our hotel, and that fact shines through daily. We value your feedback, including areas for improvement, as it allows us to serve our guests better. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Tim Lewin, GM
5.0分
其他
The front desk staff were helpful and gave me water for my workout when they didn’t have any to purchase which was sweet.
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酒店回复: Dear Guest, We appreciate your kind review. It excites us to hear that our team made a positive difference during your stay. It was a pleasure to host you, and we look forward to welcoming you again. Best, Tim Lewin, GM
5.0分
其他
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Family of 6 here
So glad we switched hotels to come here. Not only is the hotel big and nice with a pool, but the freaking free breakfast is phenomenal!! Eggs anyway you like made to order! Pancakes, potatoes, fruit, muffins, sausage, bacon, biscuits and gravy!! Fountain pop and juice on tap!! Omelets made to order as well!
Also, for us, big family with four kids and two adults, it’s important to have that sofa couch but it’s more important to have that sofa couch in its own room! One that can be separated by a door and the room we got was just that!
The only issue I had was that the window opened although not a whole lot but enough for a toddler to get their head through and/or a small pet. There was no screen on the window either but again, not an issue for us, just something I thought twice about.
The staff at the front, specifically the older woman, super sweet and energetic!!
5.0分
其他
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St. Charles Stay
Its a great place to stay when visiting St. Charles. It has ample parking with a nice fountain on the backside. Easy access to highways and restaurants close by. The pool is nice with a small gym to the left. Small breakfast buffets with french toast and eggs fruit and yogurt. There is a bar i didnt vist but looked nice. Room service was good. A salmon with shrimp and a cheesecake. The rooms all sleep 6 seperating the bedroom from the living space. Great price for the space given. It has a convension center with another area looking to be updated soon. Bonus the historic part of St. Charles is just down the way along the river and the ampetheater is about 10 minutes away. AND if you download the HILTON APP you will be able to recieve a digital key to your room to unlock your door with the press of a button.
3.0分
其他
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The breakfast was the worst
Food was terrible
Greasy bacon
All out of bread for 30 min
Omlet cook kept rubbing her face then handeling food
Left the food cooking
Omlets burned
Could not find anyone yo fill bread
Food trays empty
Horrible
I stay at the Embassy suites fir the wonderful breakfast
Never will I stay at this one
Front desk was nice at check in
Boone there in am to get help with breakfast buffet
5.0分
商务出差
The breakfast was beyond any I’ve had at a hotel! The bed was super comfy and the entire 2 day stay was as good as any I’ve ever had at a hotel
酒店的房间都是套房，空间不是很大，但十分够用，如果有多的人一起入住的话，沙发打开也是一张双人床。酒店的早餐非常棒，非常满意。酒店同时连接展览中心，内部联通在一起，不会担心被雨打湿。附带的会展中心很大，也提供食物服务 ，吃住行一起解决。
我们。很喜欢这个地方
This stay was the worst of all stays in any hotel we have ever had. We prepaid for the presidential suite to find out upon arrival they gave our room away because they “hadn’t assigned rooms at that time” we are a family of 4 with two small children and the room was given to a couple. After no solution they gave us a “suite” and when we get to the room it’s 80 degrees with two double beds after requesting a king. The couch was disgusting, it looked like someone walked through mud then walked all over the couch. We were only refunded for a half of a night.. I don’t know why we expected anything more from an embassy suites but it’ll definitely be the last time i let my family stay at one.
Staff was nice, room was clean. When we checked in, we were put in a room that had people in it. We had friends joining us and 2 other couples were also put in rooms with people in them. It made us afraid to leave our things in the room during our event we traveled for because this seemed to be a common problem, giving people keys to already occupied rooms.
Smiling faces to check you in and feel like home
I had the best lady Katy who checked me in.. Great personality. she made the stay great!! When I went to the restaurant, no waitress ever came or checked on the tables, I ended up ordering from the bar to take back to my room after waiting over a half hour! The coffee shop needs to be open for more hours.
The front desk staff were helpful and gave me water for my workout when they didn’t have any to purchase which was sweet.
Family of 6 here
So glad we switched hotels to come here. Not only is the hotel big and nice with a pool, but the freaking free breakfast is phenomenal!! Eggs anyway you like made to order! Pancakes, potatoes, fruit, muffins, sausage, bacon, biscuits and gravy!! Fountain pop and juice on tap!! Omelets made to order as well!
Also, for us, big family with four kids and two adults, it’s important to have that sofa couch but it’s more important to have that sofa couch in its own room! One that can be separated by a door and the room we got was just that!
The only issue I had was that the window opened although not a whole lot but enough for a toddler to get their head through and/or a small pet. There was no screen on the window either but again, not an issue for us, just something I thought twice about.
The staff at the front, specifically the older woman, super sweet and energetic!!
St. Charles Stay
Its a great place to stay when visiting St. Charles. It has ample parking with a nice fountain on the backside. Easy access to highways and restaurants close by. The pool is nice with a small gym to the left. Small breakfast buffets with french toast and eggs fruit and yogurt. There is a bar i didnt vist but looked nice. Room service was good. A salmon with shrimp and a cheesecake. The rooms all sleep 6 seperating the bedroom from the living space. Great price for the space given. It has a convension center with another area looking to be updated soon. Bonus the historic part of St. Charles is just down the way along the river and the ampetheater is about 10 minutes away. AND if you download the HILTON APP you will be able to recieve a digital key to your room to unlock your door with the press of a button.
The breakfast was the worst
Food was terrible
Greasy bacon
All out of bread for 30 min
Omlet cook kept rubbing her face then handeling food
Left the food cooking
Omlets burned
Could not find anyone yo fill bread
Food trays empty
Horrible
I stay at the Embassy suites fir the wonderful breakfast
Never will I stay at this one
Front desk was nice at check in
Boone there in am to get help with breakfast buffet
The breakfast was beyond any I’ve had at a hotel! The bed was super comfy and the entire 2 day stay was as good as any I’ve ever had at a hotel