酒店回复: Dear Derek, I am writing this letter on behalf of our entire team. We humbly extend our sincerest apologies for the inconveniences you experienced during your recent stay. We deeply regret that the unforeseen event caused such discomfort, and we completely understand how frustrating it must have been. Our guests are at the heart of what we do, and it is with sincere regret that we fell short of your expectations this time. The philosophy of ensuring the utmost comfort and satisfaction of our valued guests is something that we hold in high regard. Your unfortunate experience, however, indicated that there was room for improvement. Now that we have identified the root cause of the issue, we are diligently working on operational procedures and staff training to prevent this from happening again in the future. Rest assured that we are committed to enhancing our high standard of service and hospitality to ensure that all our guests feel valued and respected. We value your business and wish you as a customer for years to come. Sincerely,
酒店回复: Dear Johnny, I am writing this letter on behalf of our entire team. We humbly extend our sincerest apologies for the inconveniences you experienced during your recent stay. We deeply regret that the unforeseen event caused such discomfort, and we completely understand how frustrating it must have been. Our guests are at the heart of what we do, and it is with sincere regret that we fell short of your expectations this time. The philosophy of ensuring the utmost comfort and satisfaction of our valued guests is something that we hold in high regard. Your unfortunate experience, however, indicated that there was room for improvement. Now that we have identified the root cause of the issue, we are diligently working on operational procedures and staff training to prevent this from happening again in the future. Rest assured that we are committed to enhancing our high standard of service and hospitality to ensure that all our guests feel valued and respected. We value your business and wish you as a customer for years to come. Sincerely,
前台服务人员很周到，入住手续办理得很顺利。房间很干净，性价比很高，我很满意。酒店旁边就有餐厅，非常方便。
一切都很棒，周围都是餐馆和商店。
真是个错误！泳池是用混凝土覆盖的。网站上的描述不准确，误导人！炎炎夏日，真是令人大失所望。隔壁酒店的泳池优惠不实用。预订价格与实际入住价格不符。据说押金可以退，结果却什么也没发生。所以，事后处理起来也很麻烦。以后再也不来这家酒店了。
每天早上我都会被客房服务人员在我房间外大声的谈话声吵醒。我说每天早上都是这样，一点也不夸张。有天早上我甚至从我的猫眼往外看，发现其中一名工作人员靠在我的门上，大声地谈话。他们的谈话声非常大，你在外面都能听到。正因为如此，我在这里从来没有睡好过。我在 Motel 6 有过更好的体验，但那些体验从来都不好。好的一面是房间很干净，所以至少他们知道如何在大声喧哗和打扰睡眠的同时打扫房间。我再也不会住在这个地方了。附近还有很多其他不错的选择。
费尔菲尔德酒店
员工很好，酒店有点旧了。有些插座坏了，给我的科技产品充电很困难。浴室的通风口听起来像一辆抛锚的卡车。早餐中我唯一想吃的就是煮熟的食物和华夫饼。
我们很喜欢 Sylvia 的同事。她态度非常积极，客户服务也非常出色。
我们对浴室和房间的清洁度有疑问。浴缸太碍事了。我再也不会住在这里了。
服务差，缺乏关怀
我们一家四口预订了一晚住宿。我们额外付了两张大床。当我们到达那里时，酒店已经超额预订，把我们全部安排在了一张特大号床卧室，没有其他房间或退款选择。他们没有为他们的错误或对我们的舒适度的担忧道歉。对他们来说，我们不过是一张钞票而已。
对于那些想要参观孟菲斯和格雷斯兰的人来说，这是最好的选择。距 Graceland 仅 10 分钟路程，距孟菲斯市中心 15 分钟路程。酒店位置很好，靠近I55出口，整洁，安静，停车方便。绿色环境。非常友好的工作人员。早餐是美式的，但是还不错。房间非常宽敞、漂亮、整洁。
浴室里没有护发素或洗发水。房间非常潮湿、发霉，而且有异味。空调效果不佳。
很多东西都破损、脏兮兮。我和我们预订的另外 2 间客房都存在问题。