酒店回复: As I responded on your other low reviews you left on us, I do apologize you staying with us while you were sick, being sick away from home can make a stay miserable all by itself! I am sorry the bed didn't meet your expectations, but I can tell you the room you stayed in we have special requests that our returning guests be put back into that room because they love the bed! As I also mentioned before our whole town was out of internet and cable with the provider we go through. Luckily we still had internet at hotel due to we do go through another provider for that, but cable we had no control over with it being a whole town outage. I hope you are feeling better and you have a wonderful day!
1.0分
其他
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I stay at this location at least 4 times a year and this time has been the worst. The first night we got there the fridge in the room the door was broke we went to the front desk to advise and also told them the room was very dirty hair in the tub, bathroom counter gross stuff on the mirror etc. nothing was done about it
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酒店回复: Thank you for taking the time to share your feedback. We are truly sorry to hear that your recent stay fell far below your expectations, especially given your frequent visits. The issues you experienced with the room cleanliness and broken fridge are unacceptable, and we sincerely apologize for the inconvenience.Your comments have been shared with our housekeeping and maintenance teams to ensure immediate corrective action. We deeply regret that your concerns were not addressed promptly at the front desk and appreciate you bringing this to our attention so we can improve.We hope you might consider giving us another opportunity in the future to provide the high standard of service and cleanliness that you have come to expect from our property.
4.0分
家庭亲子
Found mold on the ceiling in room 409 then the toilet seat split in half and ended up in the toilet . Seth was fantastic and relocated us to 406
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酒店回复: Thank you for taking the time to share your experience. While we’re truly sorry to hear about the issues you encountered in your first room, we’re glad that Seth was able to assist promptly and make things right by relocating you. Your feedback helps us identify where improvements are needed, and we’ve addressed these concerns with our maintenance team to ensure they don’t happen again. We appreciate your understanding and hope to welcome you back for a smoother, more enjoyable stay next time.
4.0分
其他
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I don’t like that housekeeping doesn’t get to the room. I don’t like having to go to the desk to get clean towels. I’ve stayed here many times and at least half of the time this happens. Hire more housekeeping staff.
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酒店回复: Thank you for your feedback and for being a loyal guest. We’re sorry to hear about the inconvenience with housekeeping and the need to request fresh towels at the front desk. Your comments have been shared with our management team so we can address staffing and improve service. We truly appreciate your input and hope to provide a smoother experience on your next visit.
5.0分
商务出差
Very clean & nice. Only complaint was that the AC was off when I initially entere the room.
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酒店回复: Thank you so much for your wonderful rating and kind feedback! We’re delighted to hear that you found your room clean and comfortable. We appreciate your note about the AC being off at check-in — we’ll be sure to remind our team to ensure rooms are perfectly cooled before arrival. We look forward to welcoming you back for another refreshing and relaxing stay!
5.0分
其他
The BEST!
Excellent. Large room. Walk-in shower. Fantastic breakfasts. You won't find better.
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酒店回复: Thank you for such a fantastic review! We’re thrilled to hear you enjoyed the spacious room, walk-in shower, and our breakfast offerings — your kind words truly mean a lot to us.It’s wonderful to know we could provide an experience that stood out to you, and we look forward to welcoming you back soon for another excellent stay!
4.0分
其他
Only thing negative was the tile floors in the room were sticky and the bathroom counter was not cleaned well.
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear that the tile floors and bathroom counter did not meet your expectations for cleanliness. We take these comments seriously and have shared them with our housekeeping team to ensure better attention to detail moving forward.We appreciate you bringing this to our attention and hope you’ll consider staying with us again so we can provide you with an even more comfortable experience.
5.0分
其他
Much better this visit. I actually got clean towels without having to go get them myself
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酒店回复: Thank you for sharing your feedback — we’re so glad to hear that this visit was a much better experience for you!It’s great to know that our team was able to provide the service and attention you deserve, including having fresh towels ready without the extra hassle. Guest comfort and convenience are always top priorities for us, and it’s rewarding to hear we delivered that during your stay.We truly appreciate you giving us another chance and look forward to welcoming you back again soon for an even better experience.
5.0分
其他
Everything was good; I even got okay with the brown ladybugs🤗
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酒店回复: Thank you for your feedback! We’re glad to hear everything was good during your stay — and we appreciate your sense of humor about the little brown ladybugs.We look forward to welcoming you back soon!
5.0分
其他
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The place was clean. The staff friendly. The breakfast was good. The other guest pleasant and kind. I especially appreciated the mattress and bedding. Would love to know: What kind of mattress that was because I want to buy one for my home?
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酒店回复: Thank you for the fantastic review! We're thrilled to hear you had such a comfortable and pleasant stay, and that our team and amenities made a great impression. As for the mattress—great question! We’ll be happy to look into the specific brand and model used in your room. Please feel free to contact the front desk directly with your reservation details, and we’ll do our best to get that info for you. We’d love to help you bring that comfort home!
我更喜欢坚硬的床垫，但这些床几乎和睡在地上一样硬。试图睡在这张床上时，我的关节和肌肉感到身体疼痛。光是翻身就让我咬紧牙关，因为我知道我会有多酸痛。我不明白怎么能把床垫做得这么硬。
我们的电视服务也没有任何解决方案。他们提供 DVD，但当我们说播放器不见了时，工作人员耸耸肩，说它一定是坏了或之前被偷了。我们没有得到任何解决方案，比如检查一个空房间是否有空闲的玩家，最后我不得不默默地坐了一整天半，因为病得太重，无法离开极其坚硬的床。
这是我经历过的最糟糕的酒店住宿，我住过一些简陋的地方。令人沮丧的是，当我在回家的飞机上睡得不好，身体酸痛得令人难以置信时，我花了那么多钱。我不会再住在这里了。如果他们有新床，我可以忽略那些没有清理干净的区域，或者淋浴喷头喷得太宽，以至于没有擦到你的身体。但他们没有不同的床，所以下次我会去其他地方......即使我必须留在奥马哈并上下班。
I stay at this location at least 4 times a year and this time has been the worst. The first night we got there the fridge in the room the door was broke we went to the front desk to advise and also told them the room was very dirty hair in the tub, bathroom counter gross stuff on the mirror etc. nothing was done about it
Found mold on the ceiling in room 409 then the toilet seat split in half and ended up in the toilet . Seth was fantastic and relocated us to 406
I don’t like that housekeeping doesn’t get to the room. I don’t like having to go to the desk to get clean towels. I’ve stayed here many times and at least half of the time this happens. Hire more housekeeping staff.
Very clean & nice. Only complaint was that the AC was off when I initially entere the room.
The BEST!
Excellent. Large room. Walk-in shower. Fantastic breakfasts. You won't find better.
Only thing negative was the tile floors in the room were sticky and the bathroom counter was not cleaned well.
Much better this visit. I actually got clean towels without having to go get them myself
Everything was good; I even got okay with the brown ladybugs🤗
The place was clean. The staff friendly. The breakfast was good. The other guest pleasant and kind. I especially appreciated the mattress and bedding. Would love to know: What kind of mattress that was because I want to buy one for my home?