酒店回复: As I responded on your other low reviews you left on us, I do apologize you staying with us while you were sick, being sick away from home can make a stay miserable all by itself! I am sorry the bed didn't meet your expectations, but I can tell you the room you stayed in we have special requests that our returning guests be put back into that room because they love the bed! As I also mentioned before our whole town was out of internet and cable with the provider we go through. Luckily we still had internet at hotel due to we do go through another provider for that, but cable we had no control over with it being a whole town outage. I hope you are feeling better and you have a wonderful day!
4.0分
其他
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I don’t like that housekeeping doesn’t get to the room. I don’t like having to go to the desk to get clean towels. I’ve stayed here many times and at least half of the time this happens. Hire more housekeeping staff.
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酒店回复: Thank you for your feedback and for being a loyal guest. We’re sorry to hear about the inconvenience with housekeeping and the need to request fresh towels at the front desk. Your comments have been shared with our management team so we can address staffing and improve service. We truly appreciate your input and hope to provide a smoother experience on your next visit.
5.0分
其他
The BEST!
Excellent. Large room. Walk-in shower. Fantastic breakfasts. You won't find better.
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酒店回复: Thank you for such a fantastic review! We’re thrilled to hear you enjoyed the spacious room, walk-in shower, and our breakfast offerings — your kind words truly mean a lot to us.It’s wonderful to know we could provide an experience that stood out to you, and we look forward to welcoming you back soon for another excellent stay!
4.0分
其他
Only thing negative was the tile floors in the room were sticky and the bathroom counter was not cleaned well.
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酒店回复: Thank you for sharing your feedback. I’m sorry to hear that the tile floors and bathroom counter did not meet your expectations for cleanliness. We take these comments seriously and have shared them with our housekeeping team to ensure better attention to detail moving forward.We appreciate you bringing this to our attention and hope you’ll consider staying with us again so we can provide you with an even more comfortable experience.
5.0分
其他
Much better this visit. I actually got clean towels without having to go get them myself
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酒店回复: Thank you for sharing your feedback — we’re so glad to hear that this visit was a much better experience for you!It’s great to know that our team was able to provide the service and attention you deserve, including having fresh towels ready without the extra hassle. Guest comfort and convenience are always top priorities for us, and it’s rewarding to hear we delivered that during your stay.We truly appreciate you giving us another chance and look forward to welcoming you back again soon for an even better experience.
5.0分
其他
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The place was clean. The staff friendly. The breakfast was good. The other guest pleasant and kind. I especially appreciated the mattress and bedding. Would love to know: What kind of mattress that was because I want to buy one for my home?
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酒店回复: Thank you for the fantastic review! We're thrilled to hear you had such a comfortable and pleasant stay, and that our team and amenities made a great impression. As for the mattress—great question! We’ll be happy to look into the specific brand and model used in your room. Please feel free to contact the front desk directly with your reservation details, and we’ll do our best to get that info for you. We’d love to help you bring that comfort home!
5.0分
家庭亲子
I thought the breakfast was delicious and it had lots of options. All fresh and great.
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酒店回复: Thank you for your wonderful review! We're thrilled to hear you enjoyed the breakfast and found plenty of fresh, delicious options. We appreciate your kind words and hope to welcome you back again soon!
4.0分
情侣出游
Front desk service outstanding.
Breakfast clean and well supported
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酒店回复: Thank you for sharing your feedback. We’re delighted to hear that you enjoyed our outstanding front desk service and that our breakfast met your expectations. Providing a clean, welcoming environment and attentive service is always our priority. We look forward to welcoming you back for another enjoyable stay.
1.0分
家庭亲子
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The manager added an extra $57.05 to our bill after we checked out saying that Orbitz did not charge us enough so they added this mount to our bill. Never have will use this hotel again!
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酒店回复: Thank you for sharing your feedback. We understand that unexpected charges can be frustrating, and we sincerely apologize for any inconvenience this may have caused. Our team strives to ensure all billing is accurate and transparent, and we regret that this situation impacted your overall experience.Please know that your comments have been shared with our management team for review. We value all guest feedback as it helps us improve our processes.While we regret that this has affected your impression of our hotel, we hope you might consider giving us another opportunity in the future to provide a more seamless stay.
2.0分
其他
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Very disappointed
Arrived after a long drive expecting to get to soak in the hot tub and let kids swim in the pool. Only to find out that it was closed for maintenance. Main reason I booked this particular property. Was not offered a refund so I could stay elsewhere. This information was not included in property description. Pool and everything was completely drained. Not worth $250 a night!!
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酒店回复: We sincerely apologize for the inconvenience you experienced during your stay. We understand how disappointing it must have been to arrive expecting to enjoy the pool and hot tub, only to find them unavailable. We regret that this information wasn’t clearly communicated and will work to ensure maintenance updates are more transparent moving forward.Thank you for bringing this to our attention — your feedback helps us improve.
我更喜欢坚硬的床垫，但这些床几乎和睡在地上一样硬。试图睡在这张床上时，我的关节和肌肉感到身体疼痛。光是翻身就让我咬紧牙关，因为我知道我会有多酸痛。我不明白怎么能把床垫做得这么硬。
我们的电视服务也没有任何解决方案。他们提供 DVD，但当我们说播放器不见了时，工作人员耸耸肩，说它一定是坏了或之前被偷了。我们没有得到任何解决方案，比如检查一个空房间是否有空闲的玩家，最后我不得不默默地坐了一整天半，因为病得太重，无法离开极其坚硬的床。
这是我经历过的最糟糕的酒店住宿，我住过一些简陋的地方。令人沮丧的是，当我在回家的飞机上睡得不好，身体酸痛得令人难以置信时，我花了那么多钱。我不会再住在这里了。如果他们有新床，我可以忽略那些没有清理干净的区域，或者淋浴喷头喷得太宽，以至于没有擦到你的身体。但他们没有不同的床，所以下次我会去其他地方......即使我必须留在奥马哈并上下班。
I don’t like that housekeeping doesn’t get to the room. I don’t like having to go to the desk to get clean towels. I’ve stayed here many times and at least half of the time this happens. Hire more housekeeping staff.
The BEST!
Excellent. Large room. Walk-in shower. Fantastic breakfasts. You won't find better.
Only thing negative was the tile floors in the room were sticky and the bathroom counter was not cleaned well.
Much better this visit. I actually got clean towels without having to go get them myself
The place was clean. The staff friendly. The breakfast was good. The other guest pleasant and kind. I especially appreciated the mattress and bedding. Would love to know: What kind of mattress that was because I want to buy one for my home?
I thought the breakfast was delicious and it had lots of options. All fresh and great.
Front desk service outstanding.
Breakfast clean and well supported
The manager added an extra $57.05 to our bill after we checked out saying that Orbitz did not charge us enough so they added this mount to our bill. Never have will use this hotel again!
Very disappointed
Arrived after a long drive expecting to get to soak in the hot tub and let kids swim in the pool. Only to find out that it was closed for maintenance. Main reason I booked this particular property. Was not offered a refund so I could stay elsewhere. This information was not included in property description. Pool and everything was completely drained. Not worth $250 a night!!