酒店回复: Thank you for your feedback we are delighted to hear you enjoyed your interactions with our team during your stay and we are sorry to hear that you were disappointed with the condition of the hotel during your time with us however we hope to welcome you back again soon.
酒店回复: Thank you for taking the time to leave your feedback. I am sorry your stay did not exceed your expectations. We work hard to make sure our entire guest feel assured, settled in, and ready for the new day. I will be addressing your concerns with our staff and make changes where needed. We hope to see you again.
2.0分
家庭亲子
原文
翻译提供方：Google
工作人员非常友好，但房间又脏又旧。折叠沙发上有碎屑，床垫上满是尿渍。泳池简直恶心到不行。
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酒店回复: We regret to hear about your recent experience. We value every guest’s feedback and your input will be shared with our team for improvements. Our intention is always to offer a high level of service, quality amenities, and a comfortable environment. We hope you'll give us another chance to improve your experience in the future.
1.0分
其他
原文
翻译提供方：Google
这不是万豪酒店闻名的地方。
位置不错。
我们房间里，地毯很脏，沙发脏兮兮的，到处都是污渍。沙发拉出式座椅没有垫子，非常不舒服。
浴室有洞，墙纸脱落，淋浴间发霉，瓷砖非常脏，不得不穿人字拖淋浴，门周围也有霉菌。
游泳池关闭了，我们预订的原因是为了让孩子们可以游泳。
员工需要接受培训。
2.0分
商务出差
原文
翻译提供方：Google
他们向我收取了双倍的费用，但问题却没有得到解决。
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酒店回复: We appreciate you sharing your concerns with us, Anonymous.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.Please reach out to us directly so we can research the double charge.Thank you,Residence Inn
2.0分
家庭亲子
原文
翻译提供方：Google
床没有铺好，也没有干净的毛巾。房间条件很好，很干净！
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酒店回复: Thank you for your feedback. Your insight is always appreciated. We look forward to seeing you again.
5.0分
其他
原文
翻译提供方：Google
我喜欢条件
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酒店回复: We are delighted you chose us to stay with. We pride ourselves on delivering a quality service to all our guests. We look forward to welcoming you in the future.
4.0分
其他
Staff was great and super friendly. Room and hotel was clean. Breakfast was pretty good. Only complaint is the beds could be updates. They were pretty hard.
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酒店回复: Dear Stephanie,Thank you for taking the time to share your feedback. I’m so glad to hear you enjoyed the friendliness of our staff, the cleanliness of our hotel, and our breakfast offerings.I appreciate your comments regarding the beds, and we’ll certainly keep this in mind as we plan future updates to ensure our guests are as comfortable as possible.We truly value your feedback and look forward to welcoming you back for another stay.Sincerely,Ashton CollinsGeneral Manager
4.0分
家庭亲子
The only thing I didn’t like was the chairs, couch and tv’s could have been updated. Leather was old, fabrics on the couch was worn and tv’s were small.
3.0分
家庭亲子
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It was an average hotel. I went through cheap check and it made it sound like it was like this beautiful beautiful place. It was all right, but it wasn’t that big in the apartment or excuse me. The hotel was a lot smaller than what the picture show. But the people at the front desk were really
需要区分员工和酒店本身。我们入住19晚期间遇到的所有员工都很友好，乐于助人。然而，酒店确实需要彻底翻新。我们的房间和大部分公共区域都存在同样的问题。酒店的外观和景观需要大量的关注。
闻起来像烟味，难闻极了。我们房间周围有死虫子，我们同行的客人住的第二个房间里也有霉菌。工作人员很友好，酒店位置也很好！
工作人员非常友好，但房间又脏又旧。折叠沙发上有碎屑，床垫上满是尿渍。泳池简直恶心到不行。
这不是万豪酒店闻名的地方。
位置不错。
我们房间里，地毯很脏，沙发脏兮兮的，到处都是污渍。沙发拉出式座椅没有垫子，非常不舒服。
浴室有洞，墙纸脱落，淋浴间发霉，瓷砖非常脏，不得不穿人字拖淋浴，门周围也有霉菌。
游泳池关闭了，我们预订的原因是为了让孩子们可以游泳。
员工需要接受培训。
他们向我收取了双倍的费用，但问题却没有得到解决。
床没有铺好，也没有干净的毛巾。房间条件很好，很干净！
我喜欢条件
Staff was great and super friendly. Room and hotel was clean. Breakfast was pretty good. Only complaint is the beds could be updates. They were pretty hard.
The only thing I didn’t like was the chairs, couch and tv’s could have been updated. Leather was old, fabrics on the couch was worn and tv’s were small.
It was an average hotel. I went through cheap check and it made it sound like it was like this beautiful beautiful place. It was all right, but it wasn’t that big in the apartment or excuse me. The hotel was a lot smaller than what the picture show. But the people at the front desk were really