Rooms were super clean! Beds were comfy. Breakfast was TOP NOTCH! Will definitely be back!
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酒店回复: Dear Tiffany,Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
4.0分
其他
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Our stay was very good. There were a couple of things that could have been better...the sofa bed was broken and very hard and the toilet would run if you didn't giggle the handle but nothing major. The beds were comfortable and it was clean. The little happy hour was a nice touch and staff were very nice. We would stay again. A lovely hotel..
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酒店回复: Dear Lori,Thank you for your candid feedback regarding our facilities. We regret that certain aspects of the infrastructure did not meet your expectations. Please rest assured that our engineering and operations teams are reviewing your comments to ensure enhancements are made. We value your input and hope to welcome you back to experience improvements first-hand.
4.0分
情侣出游
Breakfast was amazing, omelets hot fresh and restaurant Breakfast area so clean. Employees very attentive
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酒店回复: Dear Evonne,Thank you so much for reviewing your experience with us.The entire team at Embassy Suites Hotel Baton Rouge thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
2.0分
其他
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I didn’t like being accused of something that was not true and being told to call without meeting with General Manager. After waiting for about an hour, was able to meet with General manager and the problem was resolved. I was not aware of a nightly parking fee, plus tax. The breakfast staff were wonderful. The General Manager handled the situation appropriately. However, I don’t believe I will ever stay at this location ever again.
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酒店回复: Dear Larry,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
5.0分
其他
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Great spot in BR
Stayed here for the LSU vs Florida game and had a wonderful experience! Staff was super friendly. Breakfast was great. The young man making omelettes has some mad skills with a spatula. Thank you all for a fun weekend.
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酒店回复: Dear Peyton,Thank you so much for reviewing your experience with us.The entire team at Embassy Suites Ontario thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience
4.0分
其他
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This location could use some upgrades. The air didn’t work well. Room had a slight odor. I went to Walmart to get a candle and air freshener. I didn’t understand paying for parking no garage or gates. First night the bar staff was a bit rude and didn’t offer snacks. I’m used to snacks being openly accessible to the guests. My second night bar tender was very kind and generous. I love the breakfast I wish they offered meats other than pork. The restaurant said it closed at 11 but it really closed at 10. I wish they had information about the restaurant in the room.
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酒店回复: Dear Zina,I recognize your time is valuable and appreciate the feedback you have provided.Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations.I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience at F&B & with maintenance department is an isolated incident.I hope you choose to stay with us again, whenever your travels bring you back to the area.
4.0分
其他
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We used this property for a staycation. It had everything we needed on scene, a hot tub and indoor swimming pool. It had a bar on scene with a active restaurant. The breakfast was especially good. Only downsides were the hot tub seem to be on the fritz and the drinks were ridiculously overpriced.
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酒店回复: Dear James,We are truly sorry to hear about your service experience not meeting the high standards we set for ourselves. Please know that your feedback has been addressed with our F&B leadership are already reviewing your comments . We hope to have the privilege of serving you again and providing the seamless hospitality you deserve
5.0分
其他
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Great Hotel
We enjoyed our stay as we moved our Son into LSU the breakfast was super and everyone was so helpful and pleasant. Easy to find and get to and close to the school.
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酒店回复: Dear JohnThank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
4.0分
其他
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Good Food & Room but Room for Minor Improvements
The room was smaller than I expected. However, the Made-to-Order Omelets made up for that. There were some wear and tear on some items in the room that need to be replaced or fixed to look new again.
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酒店回复: Dear Guest,Thank you for your feedback regarding our facilities. We regret that certain aspects of the infrastructure did not meet your expectations. Please rest assured that our engineering and operations teams are reviewing your comments to ensure enhancements are made. We value your input and hope to welcome you back to experience improvements first-hand.
2.0分
家庭亲子
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Dirty and outdated inside lobby/dining area with stained and/or ripped seating. Outdated rooms with old dingy carpet and furniture. Overall the hotel shows it’s age with seemingly little to know updates or renovations.
Rooms were super clean! Beds were comfy. Breakfast was TOP NOTCH! Will definitely be back!
Our stay was very good. There were a couple of things that could have been better...the sofa bed was broken and very hard and the toilet would run if you didn't giggle the handle but nothing major. The beds were comfortable and it was clean. The little happy hour was a nice touch and staff were very nice. We would stay again. A lovely hotel..
Breakfast was amazing, omelets hot fresh and restaurant Breakfast area so clean. Employees very attentive
I didn’t like being accused of something that was not true and being told to call without meeting with General Manager. After waiting for about an hour, was able to meet with General manager and the problem was resolved. I was not aware of a nightly parking fee, plus tax. The breakfast staff were wonderful. The General Manager handled the situation appropriately. However, I don’t believe I will ever stay at this location ever again.
Great spot in BR
Stayed here for the LSU vs Florida game and had a wonderful experience! Staff was super friendly. Breakfast was great. The young man making omelettes has some mad skills with a spatula. Thank you all for a fun weekend.
This location could use some upgrades. The air didn’t work well. Room had a slight odor. I went to Walmart to get a candle and air freshener. I didn’t understand paying for parking no garage or gates. First night the bar staff was a bit rude and didn’t offer snacks. I’m used to snacks being openly accessible to the guests. My second night bar tender was very kind and generous. I love the breakfast I wish they offered meats other than pork. The restaurant said it closed at 11 but it really closed at 10. I wish they had information about the restaurant in the room.
We used this property for a staycation. It had everything we needed on scene, a hot tub and indoor swimming pool. It had a bar on scene with a active restaurant. The breakfast was especially good. Only downsides were the hot tub seem to be on the fritz and the drinks were ridiculously overpriced.
Great Hotel
We enjoyed our stay as we moved our Son into LSU the breakfast was super and everyone was so helpful and pleasant. Easy to find and get to and close to the school.
Good Food & Room but Room for Minor Improvements
The room was smaller than I expected. However, the Made-to-Order Omelets made up for that. There were some wear and tear on some items in the room that need to be replaced or fixed to look new again.
Dirty and outdated inside lobby/dining area with stained and/or ripped seating. Outdated rooms with old dingy carpet and furniture. Overall the hotel shows it’s age with seemingly little to know updates or renovations.