Over the tub, and bathroom floor. The rug was not cleaned and the room has a smell of mold
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We are very sorry to learn of your experience. The entire team extends our sincere and profound apologies for the inconvenience caused during your stay. We have shared your feedback with the housekeeping department.Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. We hope to have the opportunity to serve you in the near future.
2.0分
其他
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Staff was friendly. Hotel was old and outdated. Our room had water damage in the living area and bathroom. Wall paint was bubbled, paint was peeling. Bathroom door was so water damaged that it did not close at all and had wood pieces falling off the bottom. The bath spout was broken. The carpet had a lot of stains. The pullout couch mattress had large brown/red stains on it. For breakfast I went to get an English muffin and they were all covered in mold. For the price it was a very disappointing stay.
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酒店回复: Dear Guest,Thank you for taking the time to share your feedback.We are very sorry to learn of your experience. The entire team extends our sincere and profound apologies for the inconvenience caused during your stay. We have shared your feedback with the Leadership Team.Our endeavor has always been to look after our guests and provide them with the highest levels of service and assistance. We hope to have the opportunity to serve you in the near future.
5.0分
其他
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Staff in lounge were very nice. Complimentary drinks were a welcome surprise. The seafood meal was delicious. And breakfast really hit the spot!!!
A very clean room made for a comfy stay!
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酒店回复: Dear Guest,Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
1.0分
其他
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The air is so cold by the time you get yoir breakfast plate to table you better eat fast because it will be ice cold. Dont stop to pour coffee, its inedible at that point.
We had a cockroach in our bathroom and I have a picture. When i turned light on it scurried around.
UpOn checkout on Sunday around 10:30am, there was someone at reception and she was just awful. We were obviously inconveniencing her. We were checking out and said we had a complaint and she said call the district, we dont help with complaints. We asked for a manager and she said, there isnt one.
It was 1am before a group that was hanging out finally went to their rooms. While they were down there they were so loud, it echoes.
The hotel is not well maintained. Bathroom floor is dirty, cracked and dated. Wall behind toilet-the paint had big buckles in it and a hole in wall. The carpet looks very worn and stained.
This is 2nd embassy we have stayed at in 2 different states and both were not good.
Positives: the hostess at breakfast was nice and fun.
The manager on duty for Fri and Sat was very friendly.
Any staff we came across were always nice EXCEPT the front desk on Sunday AM.
4.0分
商务出差
I left my job to catch the hot tub an hour before it closed and after 10 minutes they turned off the whirlpool. Very rude.
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酒店回复: Hi Olivia, I'm so sorry about that. All of our facilities that have set opening hours should be available during those published times. I'm going to find out what happened on the night you were using the hot tub,
5.0分
其他
This is part of a 3 day trip back to Florida and it's going well so far. I love the happy hour. That's always a plus in my book.
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酒店回复: Dear Guest,Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
5.0分
其他
Rooms were super clean! Beds were comfy. Breakfast was TOP NOTCH! Will definitely be back!
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酒店回复: Dear Tiffany,Thank you so much for reviewing your experience with us.The entire team thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
4.0分
其他
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Our stay was very good. There were a couple of things that could have been better...the sofa bed was broken and very hard and the toilet would run if you didn't giggle the handle but nothing major. The beds were comfortable and it was clean. The little happy hour was a nice touch and staff were very nice. We would stay again. A lovely hotel..
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酒店回复: Dear Lori,Thank you for your candid feedback regarding our facilities. We regret that certain aspects of the infrastructure did not meet your expectations. Please rest assured that our engineering and operations teams are reviewing your comments to ensure enhancements are made. We value your input and hope to welcome you back to experience improvements first-hand.
4.0分
情侣出游
Breakfast was amazing, omelets hot fresh and restaurant Breakfast area so clean. Employees very attentive
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酒店回复: Dear Evonne,Thank you so much for reviewing your experience with us.The entire team at Embassy Suites Hotel Baton Rouge thanks you for your gracious comment and we look forward to the opportunity of welcoming you soon with an even better experience.
2.0分
其他
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I didn’t like being accused of something that was not true and being told to call without meeting with General Manager. After waiting for about an hour, was able to meet with General manager and the problem was resolved. I was not aware of a nightly parking fee, plus tax. The breakfast staff were wonderful. The General Manager handled the situation appropriately. However, I don’t believe I will ever stay at this location ever again.
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酒店回复: Dear Larry,Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.
The room was not clean, black residue all
Over the tub, and bathroom floor. The rug was not cleaned and the room has a smell of mold
Staff was friendly. Hotel was old and outdated. Our room had water damage in the living area and bathroom. Wall paint was bubbled, paint was peeling. Bathroom door was so water damaged that it did not close at all and had wood pieces falling off the bottom. The bath spout was broken. The carpet had a lot of stains. The pullout couch mattress had large brown/red stains on it. For breakfast I went to get an English muffin and they were all covered in mold. For the price it was a very disappointing stay.
Staff in lounge were very nice. Complimentary drinks were a welcome surprise. The seafood meal was delicious. And breakfast really hit the spot!!!
A very clean room made for a comfy stay!
The air is so cold by the time you get yoir breakfast plate to table you better eat fast because it will be ice cold. Dont stop to pour coffee, its inedible at that point.
We had a cockroach in our bathroom and I have a picture. When i turned light on it scurried around.
UpOn checkout on Sunday around 10:30am, there was someone at reception and she was just awful. We were obviously inconveniencing her. We were checking out and said we had a complaint and she said call the district, we dont help with complaints. We asked for a manager and she said, there isnt one.
It was 1am before a group that was hanging out finally went to their rooms. While they were down there they were so loud, it echoes.
The hotel is not well maintained. Bathroom floor is dirty, cracked and dated. Wall behind toilet-the paint had big buckles in it and a hole in wall. The carpet looks very worn and stained.
This is 2nd embassy we have stayed at in 2 different states and both were not good.
Positives: the hostess at breakfast was nice and fun.
The manager on duty for Fri and Sat was very friendly.
Any staff we came across were always nice EXCEPT the front desk on Sunday AM.
I left my job to catch the hot tub an hour before it closed and after 10 minutes they turned off the whirlpool. Very rude.
This is part of a 3 day trip back to Florida and it's going well so far. I love the happy hour. That's always a plus in my book.
Rooms were super clean! Beds were comfy. Breakfast was TOP NOTCH! Will definitely be back!
Our stay was very good. There were a couple of things that could have been better...the sofa bed was broken and very hard and the toilet would run if you didn't giggle the handle but nothing major. The beds were comfortable and it was clean. The little happy hour was a nice touch and staff were very nice. We would stay again. A lovely hotel..
Breakfast was amazing, omelets hot fresh and restaurant Breakfast area so clean. Employees very attentive
I didn’t like being accused of something that was not true and being told to call without meeting with General Manager. After waiting for about an hour, was able to meet with General manager and the problem was resolved. I was not aware of a nightly parking fee, plus tax. The breakfast staff were wonderful. The General Manager handled the situation appropriately. However, I don’t believe I will ever stay at this location ever again.