Air conditioner did not work. Security latch on door missing parts. Toilet seat very loose. No hot water.
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酒店回复: Hello Donald,Thank you for sharing your feedback regarding your stay. We understand the importance of a comfortable environment and appreciate your concerns. Your comments about the air conditioner, door latch, toilet seat, and hot water will be communicated to the appropriate departments for their review. We strive to improve our services and ensure a better experience for our guests in the future. We hope you consider staying with us again.
4.0分
其他
Decent
Pretty good stay.. great location. Rooms where big. Just needed a little more attention on cleaning.. Breakfast was standard.
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酒店回复: Hello Oovelkar,Thank you for your feedback. We're pleased to hear you enjoyed the location and spaciousness of the rooms. Your comments regarding cleanliness and breakfast will be shared with our team to enhance our guests' experiences in the future. We hope to welcome you back for another stay soon.
5.0分
商务出差
Clean rooms, professional & friendly staff! Perfect central location & oh the breakfast is pretty darn good, so don’t miss it!!
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酒店回复: Hello Jerry,Thank you for sharing your positive feedback! We're thrilled to hear you enjoyed the clean rooms, our friendly staff, and the delicious breakfast. It's wonderful to know our central location added to your experience. We appreciate your recommendations and hope to welcome you back on your next visit!
1.0分
家庭亲子
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Canceled my room ..said they called 3 times and they only showed me one time they called ..(dead zone) wasn’t even 12 and they cancele my room and gave to someone else (he said his manager told him to)…I was traveling from Monroe ,things happen had 3 blow outs on the way and they canceld my room before 12…I made it about 10 ..
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酒店回复: Hello Kiera,Thank you for your feedback. We understand that travel can be unpredictable, and it's frustrating when circumstances lead to complications. While we strive to manage reservations effectively, we also encourage guests to reach out directly for clarification on policies and procedures, especially during unexpected situations like yours. Your experience is important to us, and we appreciate you sharing it.
3.0分
其他
It was a comfortable room with great location. The toilet had issue and we had a roach in the room. Service was very friendly. It is older hotel.
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酒店回复: Hello Traci, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
5.0分
家庭亲子
Room was clean and odor free. Breakfast was good. I have no complaints about our stay.
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酒店回复: Hello Portia,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed a clean room and a good breakfast during your stay. Your satisfaction is important to us, and we appreciate your kind words. We hope to welcome you back for another enjoyable experience in the future.
4.0分
家庭亲子
We liked the hotel itself and the included breakfast. However the room was very musty smelling and that was the only thing we didn't like.
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酒店回复: Hello Derrick,Thank you for sharing your feedback regarding your recent stay. We're pleased to hear you enjoyed the hotel and our breakfast offerings. Your comments about the musty smell in the room are valuable to us, and we will ensure that they are shared with the management team for further review. We appreciate your insights and hope to welcome you back in the future for a more pleasant experience.
1.0分
其他
Underwhelming
Hotel room carpet was soaked and smelled. I didn’t really feel the pictures of the room matched the hotel quality
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酒店回复: Hello Erica,Thank you for sharing your feedback regarding your recent stay. We take guest comments seriously and will ensure your observations are shared with the appropriate team for review. We continuously strive to improve our guests' experience, and your insights are crucial for our ongoing efforts. We appreciate your input and hope to better meet your expectations in the future.
1.0分
其他
The room was dirty, bathtub, toilet and bed had hair all over the sheets. Worst stay ever.
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酒店回复: Hello Kesha, We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. Cleanliness is a priority for us, and we take these concerns seriously. Your comments will be shared with the appropriate team to ensure we uphold our standards moving forward. Thank you for bringing this to our attention.
2.0分
家庭亲子
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This property had a lot of small issues that made me consider moving. No towels or wipes in the fitness room. The coffee station dispensed colored hot water. No decaf at the coffee station. Bad fruit was left for the guests to pick over during the breakfast hours. The smoke detector was removed from the room. The ironing board was old and bent. The retractable cord in the iron no longer retracts. The room had roaches.
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酒店回复: Hello Wilbert,Thank you for sharing your feedback regarding your recent stay. We strive to provide a comfortable experience for all our guests, and your observations about the fitness room, coffee station, and breakfast items are noted. We take cleanliness and maintenance seriously and will review your comments with the appropriate team. Your feedback helps us improve for future guests; we truly appreciate your insights.
Air conditioner did not work. Security latch on door missing parts. Toilet seat very loose. No hot water.
Decent
Pretty good stay.. great location. Rooms where big. Just needed a little more attention on cleaning.. Breakfast was standard.
Clean rooms, professional & friendly staff! Perfect central location & oh the breakfast is pretty darn good, so don’t miss it!!
Canceled my room ..said they called 3 times and they only showed me one time they called ..(dead zone) wasn’t even 12 and they cancele my room and gave to someone else (he said his manager told him to)…I was traveling from Monroe ,things happen had 3 blow outs on the way and they canceld my room before 12…I made it about 10 ..
It was a comfortable room with great location. The toilet had issue and we had a roach in the room. Service was very friendly. It is older hotel.
Room was clean and odor free. Breakfast was good. I have no complaints about our stay.
We liked the hotel itself and the included breakfast. However the room was very musty smelling and that was the only thing we didn't like.
Underwhelming
Hotel room carpet was soaked and smelled. I didn’t really feel the pictures of the room matched the hotel quality
The room was dirty, bathtub, toilet and bed had hair all over the sheets. Worst stay ever.
This property had a lot of small issues that made me consider moving. No towels or wipes in the fitness room. The coffee station dispensed colored hot water. No decaf at the coffee station. Bad fruit was left for the guests to pick over during the breakfast hours. The smoke detector was removed from the room. The ironing board was old and bent. The retractable cord in the iron no longer retracts. The room had roaches.