Pretty good stay.. great location. Rooms where big. Just needed a little more attention on cleaning.. Breakfast was standard.
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酒店回复: Hello Oovelkar,Thank you for your feedback. We're pleased to hear you enjoyed the location and spaciousness of the rooms. Your comments regarding cleanliness and breakfast will be shared with our team to enhance our guests' experiences in the future. We hope to welcome you back for another stay soon.
5.0分
其他
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The stay was great. The staff was warm and inviting. The breakfast was amazing! I was not expecting waffles, eggs, and sausage! Fantastic! Also the rooms/hotel look like they were recently renovated and so there were no phones connected in the room. But the staff was patient and reassured us that they are doing an upgrade to the property.
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酒店回复: Hello Kenya,Thank you for your positive feedback! We’re thrilled to hear that you enjoyed our warm staff and the fantastic breakfast selection. It's always our goal to provide a welcoming atmosphere, and we appreciate your understanding regarding the upgrades. We look forward to welcoming you back in the future to enjoy more of our enhanced amenities.
3.0分
其他
Average hotel accommodation. Breakfast was standard hotel breakfast. Staff was good. Bathtub needed work
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酒店回复: Hello Jerome,Thank you for sharing your feedback about your recent stay. We're glad to hear that our staff made a positive impression on you. Your comments regarding the bathtub and breakfast will be reviewed, as they help us to continually assess our services. We appreciate your input and hope to provide an improved experience should you choose to stay with us again in the future.
5.0分
商务出差
Clean rooms, professional & friendly staff! Perfect central location & oh the breakfast is pretty darn good, so don’t miss it!!
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酒店回复: Hello Jerry,Thank you for sharing your positive feedback! We're thrilled to hear you enjoyed the clean rooms, our friendly staff, and the delicious breakfast. It's wonderful to know our central location added to your experience. We appreciate your recommendations and hope to welcome you back on your next visit!
1.0分
家庭亲子
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Canceled my room ..said they called 3 times and they only showed me one time they called ..(dead zone) wasn’t even 12 and they cancele my room and gave to someone else (he said his manager told him to)…I was traveling from Monroe ,things happen had 3 blow outs on the way and they canceld my room before 12…I made it about 10 ..
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酒店回复: Hello Kiera,Thank you for your feedback. We understand that travel can be unpredictable, and it's frustrating when circumstances lead to complications. While we strive to manage reservations effectively, we also encourage guests to reach out directly for clarification on policies and procedures, especially during unexpected situations like yours. Your experience is important to us, and we appreciate you sharing it.
2.0分
其他
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Very underwhelmed
The gym was dirty and many things were broken or rusted. My bed sheets had stains on them. The towels were incredibly damp and the room smelled like mildew. One of the exterior side doors key card scanner was broken, meaning the door was consistently unlocked. The continental breakfast had the most limited options that I’ve seen at any hotel and was not replenished when an item was out even if there were hours left of breakfast.
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酒店回复: Hello Shannon,Thank you for sharing your feedback about your recent stay. We sincerely apologize for the concerns you encountered with the gym, room cleanliness, and breakfast options. Your comments regarding these issues are noted and will be shared with the appropriate departments to enhance our guest experience in the future. We appreciate your insights, as they are invaluable in helping us maintain a high standard for our guests. We hope you consider staying with us again to see the improvements made.
3.0分
情侣出游
Lobby kind of smells, breakfast is ok, and beds had some stains on them. Rooms are up to date, Overall 7/10
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酒店回复: Hello Giuliana,Thank you for sharing your feedback regarding your stay. We appreciate your comments about the modern rooms and breakfast offerings. We will pass your observations about the lobby and bedding to our housekeeping team for their attention. Your ratings help us improve our services for future guests. Thank you for taking the time to let us know your thoughts.
3.0分
家庭亲子
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The room i was in fine a little dated. But the bathroom had apparently had water damage but, has since dried up leaving paint bubbled up ans sheetrock showing. Just meeds a little TLC. But fine for us football fans.
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酒店回复: Hello Rich,Thank you for your feedback. It's great to hear that your stay suited the needs of football fans. We appreciate you bringing the condition of the bathroom to our attention; maintenance and updates are ongoing processes. We hope that your overall experience was enjoyable and that you had a fantastic time at the event. Safe travels and we hope to welcome you back in the future!
3.0分
其他
It was a comfortable room with great location. The toilet had issue and we had a roach in the room. Service was very friendly. It is older hotel.
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酒店回复: Hello Traci, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
5.0分
家庭亲子
Room was clean and odor free. Breakfast was good. I have no complaints about our stay.
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酒店回复: Hello Portia,Thank you for sharing your positive feedback! We're delighted to hear that you enjoyed a clean room and a good breakfast during your stay. Your satisfaction is important to us, and we appreciate your kind words. We hope to welcome you back for another enjoyable experience in the future.
Decent
Pretty good stay.. great location. Rooms where big. Just needed a little more attention on cleaning.. Breakfast was standard.
The stay was great. The staff was warm and inviting. The breakfast was amazing! I was not expecting waffles, eggs, and sausage! Fantastic! Also the rooms/hotel look like they were recently renovated and so there were no phones connected in the room. But the staff was patient and reassured us that they are doing an upgrade to the property.
Average hotel accommodation. Breakfast was standard hotel breakfast. Staff was good. Bathtub needed work
Clean rooms, professional & friendly staff! Perfect central location & oh the breakfast is pretty darn good, so don’t miss it!!
Canceled my room ..said they called 3 times and they only showed me one time they called ..(dead zone) wasn’t even 12 and they cancele my room and gave to someone else (he said his manager told him to)…I was traveling from Monroe ,things happen had 3 blow outs on the way and they canceld my room before 12…I made it about 10 ..
Very underwhelmed
The gym was dirty and many things were broken or rusted. My bed sheets had stains on them. The towels were incredibly damp and the room smelled like mildew. One of the exterior side doors key card scanner was broken, meaning the door was consistently unlocked. The continental breakfast had the most limited options that I’ve seen at any hotel and was not replenished when an item was out even if there were hours left of breakfast.
Lobby kind of smells, breakfast is ok, and beds had some stains on them. Rooms are up to date, Overall 7/10
The room i was in fine a little dated. But the bathroom had apparently had water damage but, has since dried up leaving paint bubbled up ans sheetrock showing. Just meeds a little TLC. But fine for us football fans.
It was a comfortable room with great location. The toilet had issue and we had a roach in the room. Service was very friendly. It is older hotel.
Room was clean and odor free. Breakfast was good. I have no complaints about our stay.