酒店回复: Thank you for leaving your review. We apologize for the inconvenience and that your experience was not met to your expectations. We hope you give us another try in the near future. Thank you for choosing and supporting TownePlace Suites Omaha West.
3.0分
情侣出游
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There seemed to be one single "cart" to help transport luggage to the rooms, for the entire hotel. All of the shrubbery and/or trees are unkempt, growing over the sidewalk areas. So bad that when cars are parked there you cannot use the sidewalks, having to walk in the parking lot. I'm handicapped, using a cane...
The shower/tub combo was DISGUSTING!There was mold and other unknown filth throughout it.
And the breakfast items served in chaffing dishes, were ice cold both mornings. Nothing starts your day better than ice cold sausage and bacon.
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酒店回复: Thank you for your review. As mentioned in your other survey, we apologize for the inconvenience that this may have caused you during your stay with us and we will be working to correct the issues.
2.0分
其他
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Outdated room
Very loud dogs next door
Chair and carpet not clean
Blood splatter on AC unit
AC would not stay cool in room
Charged $20 for incidentals and the charge has not been reversed
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酒店回复: Im sorry you had a troubling experience at our property. I will look into this regarding your incidental fee.
1.0分
情侣出游
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The caulking in the bathroom had black mold and the sheets were dingy and stained.
The limited staff I interacted with did not have any care or concern for anything. I checked out 5 days early and they didn't even ask why.
The beds are also bouncy and not good if you have back pain.
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酒店回复: Thank you for your review. I am sorry that you had the experiences during your stay with us. We will be sure to address these to prevent such issues going forward. We do hope that you will stay with us again in the future. We appreciate your business and support of Towneplace Suites Omaha West .
5.0分
其他
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The stay was great. No issues. I will suggest that the bottles in the shower should be face forward to know if it's shampoo, body wash or conditioner. Next the coffee and tea stirrers are unsanitary because they are not wrapped. The person taking them out the box to stock them has to put their hands on them and this is not sanitary. Also dust collects on the stirrers while sitting there waiting to be used. Providing wrapped stirrers would be more sanitary. COVID is on the rise and when one person grabs a stirrer, they often touch another stirrer. Last, the furniture in the rooms should not be cloth due to absorption of odors, and body lice, bed bugs etc. Having leather or vinyl is better for wiping off and inability for anything to hide.
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酒店回复: Good morning thank you for choosing TownePlace Suites we appreciate your feed back and your business, thank you for allowing us to serve you, we are glad that you enjoyed your stay with us, and hope that when in the area you will come again.
5.0分
家庭亲子
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The place was really great, We loved the room, especially the bed so soft and comfortable. The only thing that was bad was a heated pool in the summer.but we still swam in it
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酒店回复: Thank you for choosing TownePlace Suites Omaha West we appreciate your feed back, we are glad that you enjoyed the bed, a good night rest is everything, it has been an honor to assist and serve , we hope when in the area you will come again, we appreciate your business.
5.0分
家庭亲子
The staff was so nice! The hotel room was clean and comfortable. We had an issue with our TV and they fixed it right away. The breakfast was delicious!
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酒店回复: We appreciate your feed back and are glad we were able to assist and serve you, we strive to get responses like this from our guest, it is our goal that are guest feel welcomed, our brand is to give the feel of a home away from home, so thank you for allowing us to serve you, it has been an honor, we appreciate your business.
5.0分
家庭亲子
Nice area thats close to everything and the hotel was clean, quiet and affordable.
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酒店回复: Thank you Aaron for your review on our establishment, we appreciate your response, and are glad that we were able to meet your standard, it has been a pleasure to assist and serve you, we hope when in the area you will come again, thank you for your business.
5.0分
其他
Affordable. Clean. Free breakfast had alot of options. Friendly staff!
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酒店回复: Thank you for taking the time to leave us a review. I am so happy to hear that you enjoyed your stay and that you were able to enjoy our breakfast as well. We strive to provide all guests with excellent customer service during their stay with us and it sounds like our team did just that for you....this is great to hear your feedback on. I hope that you will stay with us again in the future. We appreciate your business and support of Towneplace Suites Omaha West.
5.0分
其他
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Superb Marriott property in Omaha
The staff at the hotel was superb.
Very helpful & extremely friendly.
The breakfast was excellent, especially the oatmeal with all the fixin’s.
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酒店回复: Thank you for choosing TownePlace Suites, we are happy we were able to assist and serve you, your feed back is important, it helps us to continue to improve as a team, thank you for your business we hope that when in the area you will come again, it has been a pleasure to serve you.
空调噪音大
空调噪音很大
There seemed to be one single "cart" to help transport luggage to the rooms, for the entire hotel. All of the shrubbery and/or trees are unkempt, growing over the sidewalk areas. So bad that when cars are parked there you cannot use the sidewalks, having to walk in the parking lot. I'm handicapped, using a cane...
The shower/tub combo was DISGUSTING!There was mold and other unknown filth throughout it.
And the breakfast items served in chaffing dishes, were ice cold both mornings. Nothing starts your day better than ice cold sausage and bacon.
Outdated room
Very loud dogs next door
Chair and carpet not clean
Blood splatter on AC unit
AC would not stay cool in room
Charged $20 for incidentals and the charge has not been reversed
The caulking in the bathroom had black mold and the sheets were dingy and stained.
The limited staff I interacted with did not have any care or concern for anything. I checked out 5 days early and they didn't even ask why.
The beds are also bouncy and not good if you have back pain.
The stay was great. No issues. I will suggest that the bottles in the shower should be face forward to know if it's shampoo, body wash or conditioner. Next the coffee and tea stirrers are unsanitary because they are not wrapped. The person taking them out the box to stock them has to put their hands on them and this is not sanitary. Also dust collects on the stirrers while sitting there waiting to be used. Providing wrapped stirrers would be more sanitary. COVID is on the rise and when one person grabs a stirrer, they often touch another stirrer. Last, the furniture in the rooms should not be cloth due to absorption of odors, and body lice, bed bugs etc. Having leather or vinyl is better for wiping off and inability for anything to hide.
The place was really great, We loved the room, especially the bed so soft and comfortable. The only thing that was bad was a heated pool in the summer.but we still swam in it
The staff was so nice! The hotel room was clean and comfortable. We had an issue with our TV and they fixed it right away. The breakfast was delicious!
Nice area thats close to everything and the hotel was clean, quiet and affordable.
Affordable. Clean. Free breakfast had alot of options. Friendly staff!
Superb Marriott property in Omaha
The staff at the hotel was superb.
Very helpful & extremely friendly.
The breakfast was excellent, especially the oatmeal with all the fixin’s.