Staff was amazing but the room we stayed in had a squeaking noise every 30 seconds 24 seven above our head even when sleeping notified the front desk she said she will put a maintenance work order in but staff was great room was clean just all day squeaking above my head twice in one minute for 24 seven the whole day
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酒店回复: Marcus first and foremost we would like to apologize for the disturbance with the noises you heard around the clock, we thank you for choosing TownePlace Suites, our staff works to ensure that every guest is welcomed, comfortable and secure, we want to bring in good vibes and warmth to all our guest, it has been a pleasure to assist and serve you, thank you for the complement as a team, we appreciate your feed back, and your business, we hope when in the area you will come again.
3.0分
家庭亲子
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The room was very small considering there was king and sofa. There was no room to put our suitcases. One day the eggs were scrambled and good the next morning they were an egg patty that was not good
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酒店回复: Thank you for taking the time to leave us a review. I am so sorry to hear that we did not fully meet your expectations during your stay with us but we hope that you will visit us again in the future and allow us the opportunity to better serve you.
5.0分
情侣出游
I appreciate the clean and well maintained room with a solid breakfast every morning. Would definitely stay here again.
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酒店回复: Thank you for taking the time to leave us a review. I am very happy to see that you had an enjoyable stay with us and especially were able to enjoy our breakfast. I do hope that you will stay with us again in the future when you are traveling to the area. We appreciate your business and support of Towneplace Suites Omaha West.
3.0分
其他
Room was a noisy at night. Another rooms ac compressor and some clicking sound starting about 4 am each night.
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酒店回复: Good morning Robert i apologize for the disturbance we will take a look at the issues at hand to make sure this will not happen we appreciate your feed back and business, i assure you we will get this issue resolved, again we apologize for the inconvenience.
3.0分
情侣出游
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There seemed to be one single "cart" to help transport luggage to the rooms, for the entire hotel. All of the shrubbery and/or trees are unkempt, growing over the sidewalk areas. So bad that when cars are parked there you cannot use the sidewalks, having to walk in the parking lot. I'm handicapped, using a cane...
The shower/tub combo was DISGUSTING!There was mold and other unknown filth throughout it.
And the breakfast items served in chaffing dishes, were ice cold both mornings. Nothing starts your day better than ice cold sausage and bacon.
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酒店回复: Thank you for your review. As mentioned in your other survey, we apologize for the inconvenience that this may have caused you during your stay with us and we will be working to correct the issues.
5.0分
家庭亲子
The only issue I had during my stay is that both mornings, the breakfast area had no hot coffee. It was always empty
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酒店回复: Thank you for choosing Towneplace Suites, we are so glad you enjoyed your stay, We apologize about the coffee.
2.0分
其他
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Outdated room
Very loud dogs next door
Chair and carpet not clean
Blood splatter on AC unit
AC would not stay cool in room
Charged $20 for incidentals and the charge has not been reversed
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酒店回复: Im sorry you had a troubling experience at our property. I will look into this regarding your incidental fee.
5.0分
其他
The staff was friendly and helpful. The hotel was a good deal for the price. Clean and efficient!
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酒店回复: Good afternoon thank you for choosing TownePlace Suites we appreciate your feed back and business, we hope that when in the area you will come back and visit again, it has been an honor to assist and serve you.
1.0分
情侣出游
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The caulking in the bathroom had black mold and the sheets were dingy and stained.
The limited staff I interacted with did not have any care or concern for anything. I checked out 5 days early and they didn't even ask why.
The beds are also bouncy and not good if you have back pain.
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酒店回复: Thank you for your review. I am sorry that you had the experiences during your stay with us. We will be sure to address these to prevent such issues going forward. We do hope that you will stay with us again in the future. We appreciate your business and support of Towneplace Suites Omaha West .
5.0分
其他
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The stay was great. No issues. I will suggest that the bottles in the shower should be face forward to know if it's shampoo, body wash or conditioner. Next the coffee and tea stirrers are unsanitary because they are not wrapped. The person taking them out the box to stock them has to put their hands on them and this is not sanitary. Also dust collects on the stirrers while sitting there waiting to be used. Providing wrapped stirrers would be more sanitary. COVID is on the rise and when one person grabs a stirrer, they often touch another stirrer. Last, the furniture in the rooms should not be cloth due to absorption of odors, and body lice, bed bugs etc. Having leather or vinyl is better for wiping off and inability for anything to hide.
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酒店回复: Good morning thank you for choosing TownePlace Suites we appreciate your feed back and your business, thank you for allowing us to serve you, we are glad that you enjoyed your stay with us, and hope that when in the area you will come again.
Staff was amazing but the room we stayed in had a squeaking noise every 30 seconds 24 seven above our head even when sleeping notified the front desk she said she will put a maintenance work order in but staff was great room was clean just all day squeaking above my head twice in one minute for 24 seven the whole day
The room was very small considering there was king and sofa. There was no room to put our suitcases. One day the eggs were scrambled and good the next morning they were an egg patty that was not good
I appreciate the clean and well maintained room with a solid breakfast every morning. Would definitely stay here again.
Room was a noisy at night. Another rooms ac compressor and some clicking sound starting about 4 am each night.
There seemed to be one single "cart" to help transport luggage to the rooms, for the entire hotel. All of the shrubbery and/or trees are unkempt, growing over the sidewalk areas. So bad that when cars are parked there you cannot use the sidewalks, having to walk in the parking lot. I'm handicapped, using a cane...
The shower/tub combo was DISGUSTING!There was mold and other unknown filth throughout it.
And the breakfast items served in chaffing dishes, were ice cold both mornings. Nothing starts your day better than ice cold sausage and bacon.
The only issue I had during my stay is that both mornings, the breakfast area had no hot coffee. It was always empty
Outdated room
Very loud dogs next door
Chair and carpet not clean
Blood splatter on AC unit
AC would not stay cool in room
Charged $20 for incidentals and the charge has not been reversed
The staff was friendly and helpful. The hotel was a good deal for the price. Clean and efficient!
The caulking in the bathroom had black mold and the sheets were dingy and stained.
The limited staff I interacted with did not have any care or concern for anything. I checked out 5 days early and they didn't even ask why.
The beds are also bouncy and not good if you have back pain.
The stay was great. No issues. I will suggest that the bottles in the shower should be face forward to know if it's shampoo, body wash or conditioner. Next the coffee and tea stirrers are unsanitary because they are not wrapped. The person taking them out the box to stock them has to put their hands on them and this is not sanitary. Also dust collects on the stirrers while sitting there waiting to be used. Providing wrapped stirrers would be more sanitary. COVID is on the rise and when one person grabs a stirrer, they often touch another stirrer. Last, the furniture in the rooms should not be cloth due to absorption of odors, and body lice, bed bugs etc. Having leather or vinyl is better for wiping off and inability for anything to hide.