酒店回复: Dear Annys,Thank you for your wonderful review and excellent rating! We're delighted to hear that you enjoyed your stay at Courtyard Baton Rouge Siegen Lane. It's wonderful to know that you found your room clean and well-maintained, and that our convenient location worked well for your needs.We truly appreciate your kind words about our attentive team members. Providing exceptional service to all our guests is our top priority, and your recognition of our staff's efforts means a great deal to us.We look forward to welcoming you back on your next visit to Baton Rouge for another pleasant stay with us.Warm regards,Guest Experience Team
2.0分
其他
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On my first day, the tub was filthy, and dirty, it looked like it hadn’t even been cleaned in for some time. The second time I stayed here, which was a day later, I had hoped it would better, instead the bathroom had a loud humming sound that could be heard with the door closed. Since I checked in at midnight and just come from a 13hr ride, I didn’t feel like challenging it.
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酒店回复: Dear Chantity,Thank you for taking the time to share your experience with us. We appreciate you bringing these concerns to our attention, as maintaining the highest standards of cleanliness and comfort in every room is our top priority.We understand how important a peaceful and spotless environment is, especially after a long journey. Your feedback helps us identify opportunities to enhance our quality assurance processes and ensure every guest enjoys the welcoming, restful stay they deserve.We hope to have the opportunity to regain your trust on your next visit and provide you with the exceptional experience that reflects our commitment to guest satisfaction.Warm regards,Guest Experience Team
3.0分
商务出差
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The elevator didn’t work.
There was no food service. The person at the restaurant said “we don’t have food because everything is locked and we can’t find the key”.
In the morning it took them a long time to come out to the bar to sell a coffee.
In general they all seem annoyed to serve. On the good side the hotel was clean.
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酒店回复: Dear Pablo,Thank you for taking the time to share your experience with us. We're pleased to hear you found the hotel clean, as maintaining high standards of cleanliness is important to us.We appreciate your feedback about your interactions with our team and the service during your visit. We're committed to providing warm, efficient hospitality to all our guests, and your comments help us focus on areas where we can enhance the experience.We hope to have the opportunity to provide you with a better experience on your next visit to Baton Rouge, where we can show you the level of service we strive to deliver every day.Warm regards,Guest Experience Team
4.0分
家庭亲子
Clean room, did not have a microwave. Used the microwave at 1st floor mini store. Hot tub was cold.
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酒店回复: Dear Randel,Thank you for your great review and rating! We're so glad you found your room clean and that our first floor mini store was convenient for you during your stay.We appreciate your feedback about the amenities. Your comments help us ensure we're consistently delivering the best possible experience for our guests.We'd be delighted to welcome you back on your next visit to Baton Rouge. Thank you for choosing Courtyard!Warm regards,Guest Experience Team
5.0分
其他
Staff was friendly and helpful. Beds were comfortable and pillows were not like stones.
We would stay again
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酒店回复: Dear Karen,Thank you so much for the perfect rating and wonderful review! We're thrilled to hear that our team made such a positive impression during your stay. Providing friendly and helpful service is at the heart of what we do, and it's fantastic to know we delivered that for you.We're especially pleased that you enjoyed the comfort of our beds and pillows. A great night's sleep is so important when you're traveling, and we're glad we could provide that for you.We'd be delighted to welcome you back on your next visit to Baton Rouge. Thank you for choosing Courtyard Baton Rouge Siegen Lane!Warm regards,Guest Experience Team
我们周末来这里住是为了看路易斯安那州立大学的橄榄球赛。酒店离学校大概15分钟车程。总的来说，是个相当不错的酒店。
一般般凑合
很棒的酒店，我喜欢大堂里有星巴克。
非常好
工作人员非常友好，但我们入住的房间与广告宣传的完全不符。门框上的油漆剥落，浴室里腐烂的木头被油漆覆盖，底部部分裸露在外；空调外机的罩子除了一个角以外，其他地方都没有固定在墙上；电梯旁铺着地毯的走廊里有一滩水（直径约90厘米），我不得不提醒工作人员；在我们离开期间，清洁人员来整理床铺后，我发现卫生纸和毛巾都用完了，我不得不主动索要。这家酒店显然存在维护问题，我以后很可能不会再入住。我陪着年迈的母亲来这里探望亲戚，这是她最后一次来这里。我们预订的是带淋浴间的房间，但酒店却给了我们一个浴缸，我母亲根本无法使用。浴室里有漏水造成的损坏，至今仍未更换。房间里的沙发非常不舒服。第二天早上以及接下来的几天，我们每天都要求换房间，但都被告知没有空房（即使已经有人退房了）。网站上说提供免费早餐，但这是假的——早餐是有的，但是要收费……而且价格不便宜（只供应到早上9:30）。唯一能喝到的咖啡是星巴克，也要收费。我没有使用游泳池或热水浴缸，所以无法评价。
房间干净、整洁，酒店位置优越，工作人员非常细心。
On my first day, the tub was filthy, and dirty, it looked like it hadn’t even been cleaned in for some time. The second time I stayed here, which was a day later, I had hoped it would better, instead the bathroom had a loud humming sound that could be heard with the door closed. Since I checked in at midnight and just come from a 13hr ride, I didn’t feel like challenging it.
The elevator didn’t work.
There was no food service. The person at the restaurant said “we don’t have food because everything is locked and we can’t find the key”.
In the morning it took them a long time to come out to the bar to sell a coffee.
In general they all seem annoyed to serve. On the good side the hotel was clean.
Clean room, did not have a microwave. Used the microwave at 1st floor mini store. Hot tub was cold.
Staff was friendly and helpful. Beds were comfortable and pillows were not like stones.
We would stay again