The room is was assigned to was horrible. It smelled bad, the carpet was dirty, the floor was sticky and dirty, the stove was falling apart, the vent under the microwave was dirty and hanging about to fall. I was offered 2 other rooms that were barely a step up. I had already paid in full to get the lower rate so I tried to make it work. I was there for 3 nights and i had to remote work 2 of those days (I am an accountant). The room I moved to was also horrible. The living room's (where I had to work for 8-10 hours 2 days in a row) air-conditioner was broken the entire stay. It was hot as hell. I reported it and maintenance NEVER SHOWED UP. I went to Walmart and spent $200 on cleaning supplies and it took me 7 hours to clean this 2-bedroom, 2-bath with living-room and dining space. The bottom of the every cabinet in the suite seemed chewed away by a rodent, so there were holes that lead to outside, I'm guessing. The doors and door handles were dirty with black oily fingerprints. The floors were smudged with dirt. The living-room furniture (chair/love-seat) were worn down and dirty. I mopped, swept, sprayed, disinfected, and brought in fans for the hot living-room I had to work in. I was too afraid to use the stove, oven, fridge or microwave. I paid $1100 for this stay and I would like a refund on some of this expense.
展开
酒店回复: Thanks for your response. A member of our management team will be contacting you.
4.0分
其他
I will definitely stay here again. It was clean and right next to many shopping options.
展开
酒店回复: Thank you, hopefully next time we can get a 10/10. Hope to see you soon!
5.0分
其他
Everything was perfect, especially the staff!!
酒店回复: Thank you
4.0分
其他
展开
My Stay was nice. The front desk staff Shawnree was very friendly and welcoming. The room was very clean and tidy. I will be back whenever I'm in the area. I recommend staying here if you are in the Gonzales area. Breakfast was great as well. Check them out!
4.0分
其他
展开
Beds were hard and uncomfortable. Kitchen area had left over food from previous guest on the top of the back splash in the kitchen. Couch and chair in room were stained. Window seal above AC unit had dead bugs. Dust ruffle on bed had previous guest residue.
5.0分
其他
Very pleased.
Very pleased. Comfortable, clean, convenient location. Staff were very friendly and accommodating. Great overall experience.
酒店回复: Thank you
5.0分
其他
展开
Everyone was so welcoming 😊 it was very clean and the breakfast was very good..I would definitely go back again..not to mention I felt safe in at home. I plan on letting my family and friends visit this location where in town. Thank you again to everyone
5.0分
其他
展开
Wonderful customer service from the moment you walk in! A Smiling face and such pleasant small talk. Rooms were clean, bed was okay (could be more comfy) but overall great amenities (such as the kitchenette) especially for the price. I would def stay here again!
4.0分
其他
展开
There’s a policy in the website for the hotel that says that they only will clean house every other day… So you have to ask them to clean your room every day if you want it clean every day. I personally think that room should be cleaned every day that I pay for it.
酒店设施陈旧，气味难闻，霉味四溢。家具和地毯都老旧磨损，看起来不干净。光着脚在地毯上走路很不舒服。工作人员非常友好。从酒店后面进去也很困难。我得记住以后再也不来了。
Never EVER again
The room is was assigned to was horrible. It smelled bad, the carpet was dirty, the floor was sticky and dirty, the stove was falling apart, the vent under the microwave was dirty and hanging about to fall. I was offered 2 other rooms that were barely a step up. I had already paid in full to get the lower rate so I tried to make it work. I was there for 3 nights and i had to remote work 2 of those days (I am an accountant). The room I moved to was also horrible. The living room's (where I had to work for 8-10 hours 2 days in a row) air-conditioner was broken the entire stay. It was hot as hell. I reported it and maintenance NEVER SHOWED UP. I went to Walmart and spent $200 on cleaning supplies and it took me 7 hours to clean this 2-bedroom, 2-bath with living-room and dining space. The bottom of the every cabinet in the suite seemed chewed away by a rodent, so there were holes that lead to outside, I'm guessing. The doors and door handles were dirty with black oily fingerprints. The floors were smudged with dirt. The living-room furniture (chair/love-seat) were worn down and dirty. I mopped, swept, sprayed, disinfected, and brought in fans for the hot living-room I had to work in. I was too afraid to use the stove, oven, fridge or microwave. I paid $1100 for this stay and I would like a refund on some of this expense.
I will definitely stay here again. It was clean and right next to many shopping options.
Everything was perfect, especially the staff!!
My Stay was nice. The front desk staff Shawnree was very friendly and welcoming. The room was very clean and tidy. I will be back whenever I'm in the area. I recommend staying here if you are in the Gonzales area. Breakfast was great as well. Check them out!
Beds were hard and uncomfortable. Kitchen area had left over food from previous guest on the top of the back splash in the kitchen. Couch and chair in room were stained. Window seal above AC unit had dead bugs. Dust ruffle on bed had previous guest residue.
Very pleased.
Very pleased. Comfortable, clean, convenient location. Staff were very friendly and accommodating. Great overall experience.
Everyone was so welcoming 😊 it was very clean and the breakfast was very good..I would definitely go back again..not to mention I felt safe in at home. I plan on letting my family and friends visit this location where in town. Thank you again to everyone
Wonderful customer service from the moment you walk in! A Smiling face and such pleasant small talk. Rooms were clean, bed was okay (could be more comfy) but overall great amenities (such as the kitchenette) especially for the price. I would def stay here again!
There’s a policy in the website for the hotel that says that they only will clean house every other day… So you have to ask them to clean your room every day if you want it clean every day. I personally think that room should be cleaned every day that I pay for it.