酒店回复: Dear Jose,Thank you so much for the perfect rating! We're thrilled to hear that everything was great during your stay with us. It's wonderful to know we met your expectations, and we truly appreciate you taking the time to share your experience.We look forward to welcoming you back soon!Best Regards,Customer Care Team
Staff was super sweet; room wasn’t ready upon official check in time. No fault of the front desk associates tho. Hotel is run down and in need of things.
Bed was comfy. Price was ok.
We weren’t there long, in for a wedding for an overnight stay so it was tolerable. I wouldn’t stay there again.
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酒店回复: Dear Missy,Thank you for taking the time to share your experience with us. We're so glad to hear our team made a positive impression during your stay, and we appreciate you recognizing their efforts. It's wonderful that you found the bed comfortable, and we hope that contributed to a restful night before the wedding celebration.We understand your visit didn't meet all your expectations, and we truly value your feedback as it helps us continue improving our property and services. We're constantly working to enhance our guests' experience and maintain the high standards we strive for.Thank you for choosing TownePlace Suites for your wedding weekend stay. We hope you'll give us another opportunity to provide you with an even better experience in the future.Best Regards,Customer Care Team
4.0分
情侣出游
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The staff were very polite and professional. Check in was delayed by about 10 or so minutes because the housekeepers were running a little behind, but there was seating in the lobby and tv so it was fine. The rooms were very impressive for the price, however the room smelled stale. Not dirty, not stinky, just kind of stale. The bed was comfortable and had plenty of pillows. NO SIGNS OF BED BUGS! So that’s a plus
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酒店回复: Dear Johnnie,Thank you for your great review and rating! We're so happy to hear our team made such a positive impression with their professionalism, and we're thrilled you found the rooms impressive for the value. It's wonderful that the bed provided you with a comfortable night's rest.We really appreciate you taking the time to share your feedback about the room atmosphere. Your comments help us ensure we're maintaining the fresh, welcoming environment our guests deserve. We're glad the lobby was comfortable while you waited, and we appreciate your understanding.Thank you for choosing TownePlace Suites, and we'd be delighted to welcome you back on your next trip to the New Orleans area!Best Regards,Customer Care Team
3.0分
其他
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Our room was not ready when we made our arrival. We were told to wait until 4:00.. We didn't get our room until 5:45
Housekeeping did not bring us fresh towels the next day.
Breakfast was very good.
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酒店回复: Dear Melissa,Thank you for taking the time to share your feedback with us. We're glad to hear you enjoyed our breakfast offerings during your stay.We appreciate your comments about your arrival experience and housekeeping service. We understand this wasn't the seamless experience you expected, and your feedback is valuable as we work to ensure every guest has a smooth and comfortable stay from check-in through departure.We hope to have the opportunity to welcome you back and provide you with the excellent service you deserve on your next visit.Best Regards,Customer Care Team
4.0分
其他
The property was nice a little outdated but still well kept. The staff and front drsk person was super nice and very helpful
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酒店回复: Dear Erin,Thank you for your great review and rating! We're so glad you found our property well kept and that our front desk team made such a positive impression. Our staff takes great pride in providing helpful and friendly service, and it's wonderful to hear this came through during your stay.We appreciate you choosing TownePlace Suites and hope to welcome you back soon!Best Regards,Customer Care Team
4.0分
其他
Alot of things was damage before we got there things need a upgrade the stay was great everything.v was fine just need to remodel the place
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酒店回复: Dear Ashante,Thank you so much for your great review and rating! We're delighted to hear that your stay was great and everything went well during your visit.We truly appreciate your feedback about our property. Guest insights like yours help us identify opportunities to enhance our facilities and ensure we're delivering the best possible experience. Your comments are valuable as we continue our commitment to maintaining high standards for all our guests.We're so glad you had a positive experience overall, and we'd be thrilled to welcome you back on your next trip to the New Orleans area. Thank you for choosing TownePlace Suites!Best Regards,Customer Care Team
5.0分
其他
I had a good experience, the room was clean, the shower and air system worked properly, and the staff was nice. No complaints, I'll be back for sure.
1.0分
其他
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Disappointing Stay at [Hotel Name]
Our recent stay at [Hotel Name] was unfortunately very disappointing. The hotel seemed to be in a serious state of disrepair. The entire property felt old and neglected, and the lack of cleanliness was a major issue. Our room was visibly dirty, and there was a persistent, terrible odor throughout the hotel.
To make matters worse, we felt unsafe due to the presence of what appeared to be suspicious individuals loitering around the property. This made us very uncomfortable and concerned for our safety during our stay.
Overall, we cannot recommend this hotel. The combination of its poor condition, lack of cleanliness, and safety concerns made for a very unpleasant experience. We hope the management addresses these serious issues promptly.
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酒店回复: Dear William,Thank you for taking the time to share your experience with us. We sincerely appreciate your feedback and understand this wasn't the stay you expected from us.We take all guest concerns seriously, and your comments regarding room comfort and the overall property experience are important to us. Our team is committed to maintaining the highest standards of hospitality, and we recognize we didn't meet those expectations during your visit.Guest safety and comfort are our top priorities, and we're dedicated to ensuring every visitor feels welcome and secure at our property. We value your feedback as it helps us continue improving our service and facilities.We hope to have the opportunity to regain your trust on your next visit and look forward to providing you with a better experience in the future.Best Regards,Customer Care Team
位置很好，街区很安静，员工很友善，很干净，早餐普普通通。
一切都很好
漂亮宽敞
Eh…
Staff was super sweet; room wasn’t ready upon official check in time. No fault of the front desk associates tho. Hotel is run down and in need of things.
Bed was comfy. Price was ok.
We weren’t there long, in for a wedding for an overnight stay so it was tolerable. I wouldn’t stay there again.
The staff were very polite and professional. Check in was delayed by about 10 or so minutes because the housekeepers were running a little behind, but there was seating in the lobby and tv so it was fine. The rooms were very impressive for the price, however the room smelled stale. Not dirty, not stinky, just kind of stale. The bed was comfortable and had plenty of pillows. NO SIGNS OF BED BUGS! So that’s a plus
Our room was not ready when we made our arrival. We were told to wait until 4:00.. We didn't get our room until 5:45
Housekeeping did not bring us fresh towels the next day.
Breakfast was very good.
The property was nice a little outdated but still well kept. The staff and front drsk person was super nice and very helpful
Alot of things was damage before we got there things need a upgrade the stay was great everything.v was fine just need to remodel the place
I had a good experience, the room was clean, the shower and air system worked properly, and the staff was nice. No complaints, I'll be back for sure.
Disappointing Stay at [Hotel Name]
Our recent stay at [Hotel Name] was unfortunately very disappointing. The hotel seemed to be in a serious state of disrepair. The entire property felt old and neglected, and the lack of cleanliness was a major issue. Our room was visibly dirty, and there was a persistent, terrible odor throughout the hotel.
To make matters worse, we felt unsafe due to the presence of what appeared to be suspicious individuals loitering around the property. This made us very uncomfortable and concerned for our safety during our stay.
Overall, we cannot recommend this hotel. The combination of its poor condition, lack of cleanliness, and safety concerns made for a very unpleasant experience. We hope the management addresses these serious issues promptly.