it was winter heater did not work place smelled awful had to switch rooms .parking lot was dark no lights
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酒店回复: Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the issues you encountered during your stay, particularly the heater not working properly and the lack of lighting in the parking lot.We understand how important a comfortable room and a well-lit, secure parking area are to our guests, and we regret that we fell short in these areas. This is certainly not the level of experience we strive to provide. Your feedback has been shared with our maintenance and management teams so these concerns can be addressed promptly and prevented in the future.We truly appreciate you bringing this to our attention, as it helps us improve. We hope you will consider giving us another opportunity to provide you with the comfortable and pleasant stay you deserve.Thank you again for your feedback.
2.0分
其他
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This is a Comfort Inn calling itself a Hampton Inn. The hotel and room were dirty, neglected, beat up. Really disappointing considering the price. I would not stay here again.
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酒店回复: Thank you for taking the time to share your feedback. I am truly sorry to hear that your impression of our hotel was that it appeared dirty and run down. This is not the experience we want any guest to have, and I sincerely apologize for the disappointment this caused during your stay.Cleanliness and upkeep are fundamental to guest comfort, and it is clear we did not meet expectations in your case. Your comments have been shared with our housekeeping and maintenance teams, as well as hotel leadership, so that these concerns can be addressed and corrective actions taken.We appreciate you bringing this to our attention, as feedback like yours helps us identify areas where we must do better. We hope you will consider giving us another opportunity in the future to provide a stay that reflects the standards we strive to uphold.Thank you again for your time and honesty.
5.0分
其他
The room was spotless and comfortable. The bed was super comfortable. We had a spacious room. The breakfast was great.
酒店回复: Thanks for your feedback!
4.0分
其他
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Yes the room was clean. But the Mattress was hard and the bed made noise sound that kept us up just shefting in the bed while sleeping. everytime we moved and sheets were terrible quality. The Bathroom needs some TOC hanging knob kept falling and don't look like they did a chalk update painting in tub for awhile. But the STAFF was wonderful nice and friendly and the food A+.
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酒店回复: Thanks for your feedback. We will address these concerns with the staff!
5.0分
朋友出游
Staff were very courteous and helpful. Great location near shopping and dining. Room was clean and comfortable.
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酒店回复: Thanks for your feedback! Glad to hear we met your expectations hope to welcome you again soon!
5.0分
家庭亲子
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Clean room. Staff amazingly helpful and kind. Breakfast was great. Air conditioning was great. The only thing that this hotel had that was negative for me was a wonky elevator.
3.0分
商务出差
The staff was very friendly and helpful. The elevators and parts of the room/facility could be better maintained.
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酒店回复: We’re so sorry that your experience did not match our high standards of service and hospitality. We appreciate you taking the time to leave us a review and would love to learn more about how we could have made your stay better. Please call or email us we love to hear back from you soon.
4.0分
其他
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The 1st night was great. Breakfast food could have more selections. We didn't know that we could leave our towels at the room door. We took them to the front desk for clean towels..... They had no clean towels. We were told that we had to wait and they would bring them to our room. That NEVER HAPPENED. ALSO THE HOUSEKEEPER DID NOT KNOCK OR SAY HOUSEKEEPING...... SHE JUST WALKED IN ON US. THAT WAS SO DISRESPECTFUL.
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酒店回复: Thanks for your feedback. We strive to deliver exceptional customer service my apologies for the inconvenience and not meeting your expectations. I will be addressing these concerns with my team. If there is anything further, I can assist you please call or email.
3.0分
其他
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Air conditioning was good. The breakfast was a little greasy. Could've had better choices. The bedroom had a weird smell, the hot water wasn't that hot, we didn't get our room clean the next day, and one of the elevators wasn't working the whole time for our stay.
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酒店回复: Thanks for your feedback. We strive to deliver exceptional customer service my apologies for the inconvenience and not meeting your expectations. If there is anything further, I can assist you please call or email.
性价比高。卧室新颖、舒适、干净。早餐种类齐全。
it was winter heater did not work place smelled awful had to switch rooms .parking lot was dark no lights
This is a Comfort Inn calling itself a Hampton Inn. The hotel and room were dirty, neglected, beat up. Really disappointing considering the price. I would not stay here again.
The room was spotless and comfortable. The bed was super comfortable. We had a spacious room. The breakfast was great.
Yes the room was clean. But the Mattress was hard and the bed made noise sound that kept us up just shefting in the bed while sleeping. everytime we moved and sheets were terrible quality. The Bathroom needs some TOC hanging knob kept falling and don't look like they did a chalk update painting in tub for awhile. But the STAFF was wonderful nice and friendly and the food A+.
Staff were very courteous and helpful. Great location near shopping and dining. Room was clean and comfortable.
Clean room. Staff amazingly helpful and kind. Breakfast was great. Air conditioning was great. The only thing that this hotel had that was negative for me was a wonky elevator.
The staff was very friendly and helpful. The elevators and parts of the room/facility could be better maintained.
The 1st night was great. Breakfast food could have more selections. We didn't know that we could leave our towels at the room door. We took them to the front desk for clean towels..... They had no clean towels. We were told that we had to wait and they would bring them to our room. That NEVER HAPPENED. ALSO THE HOUSEKEEPER DID NOT KNOCK OR SAY HOUSEKEEPING...... SHE JUST WALKED IN ON US. THAT WAS SO DISRESPECTFUL.
Air conditioning was good. The breakfast was a little greasy. Could've had better choices. The bedroom had a weird smell, the hot water wasn't that hot, we didn't get our room clean the next day, and one of the elevators wasn't working the whole time for our stay.