酒店回复: This is an unfortunate incident, this is not common for our area. We will be sure to work with the local law enforcement to ensure this was an isolated incident and ensure drive arounds are staying consistent by the local law enforcement.

酒店回复: Thank you for sharing your recent hotel experience at Springhill Suites Lafayette. We apologize for the fire alarm going off, this was caused by a hotel guest. We will be sure to share your experience with the hotel team.

酒店回复: Thank you so much for the fantastic review! We're thrilled to hear that you had a great stay with "nothing to complain about."We appreciate you choosing our hotel, and we can't wait to welcome you back again soon.

酒店回复: Thank you for your kind words! We're delighted you enjoyed the area and found our rooms spacious. We look forward to welcoming you back soon

酒店回复: Thank you for taking the time to share your feedback with us. We're glad to hear that you had a pleasant check-in experience and found our staff to be friendly. Our team works hard to create a welcoming environment for our guests, and your kind words are truly appreciated.We are, however, very sorry to learn about the issues you encountered during your stay. Please accept our sincerest apologies for the uncomfortable air conditioning, the low-height toilet, and the condition of the shower. This is not the standard of cleanliness and comfort we strive to provide, and we've already shared your comments with our maintenance and housekeeping teams to ensure these specific issues are addressed immediately.We hope you'll give us another chance to provide you with a more comfortable and enjoyable stay in the future.

酒店回复: Thanks for the wonderful review! We're so happy to hear that you enjoyed your stay.It's great to know that you found our hotel very clean and that our staff made a positive impression. We pride ourselves on providing friendly, welcoming service, and your feedback is a great reminder that our efforts are paying off.We're also glad you found our location convenient and that you slept well in our comfortable beds. We hope to welcome you back again soon!

酒店回复: We appreciate your feedback regarding your recent stay, and we're glad to hear that everything was good overall. We understand your concern about the single TV in our double suite rooms with a sleeper sofa, especially when traveling with children who might prefer their own viewing options in an adjoining space.We're always looking for ways to improve our guest experience, and your comments are valuable in that process. We'll certainly take your suggestion into consideration as we evaluate future upgrades and room configurations.We hope to have the opportunity to welcome you and your family back again soon.

酒店回复: We sincerely apologize for the extremely disruptive and uncomfortable experience you had during your recent stay. What you described with multiple guests playing "knock and run" and screaming until the early hours is completely unacceptable, and not the peaceful environment we aim to provide.We understand how frustrating and impactful a lack of sleep can be, and we regret that we failed to ensure a restful night for you. We are addressing this incident internally to understand why this was not managed effectively at the time and to prevent similar occurrences in the future.

酒店回复: Thank you for sharing! We're delighted to hear you liked the size of our bathrooms and, especially, that you enjoyed a nice hot shower! It's the small comforts that make a big difference. We hope to see you again soon!

酒店回复: Thank you for your wonderful review! We're thrilled to hear you enjoyed our great property, friendly staff, and excellent location.We appreciate your feedback regarding breakfast. We're always looking for ways to improve our offerings, and we'll certainly take your comments about other Springhill Suites properties into consideration as we review our current selections.We hope to welcome you back again soon!