酒店回复: This is an unfortunate incident, this is not common for our area. We will be sure to work with the local law enforcement to ensure this was an isolated incident and ensure drive arounds are staying consistent by the local law enforcement.
2.0分
其他
原文
翻译提供方：Google
晚上 11:40 整间酒店都响起火警警报，前台没有给出任何指示，这让人很恼火。酒店干净漂亮。
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酒店回复: Thank you for sharing your recent hotel experience at Springhill Suites Lafayette. We apologize for the fire alarm going off, this was caused by a hotel guest. We will be sure to share your experience with the hotel team.
5.0分
其他
原文
翻译提供方：Google
没什么可抱怨的
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酒店回复: Thank you so much for the fantastic review! We're thrilled to hear that you had a great stay with "nothing to complain about."We appreciate you choosing our hotel, and we can't wait to welcome you back again soon.
5.0分
其他
原文
翻译提供方：Google
该地区非常好。房间很大
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酒店回复: Thank you for your kind words! We're delighted you enjoyed the area and found our rooms spacious. We look forward to welcoming you back soon
3.0分
其他
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The rooms were good. However, there was no one at the front desk to check us in. There was a note saying, "They would be back in 10 minutes. We stood there for a while until someone finally walked up to help us. Also, the garbage truck beeping and banging around at 4 am was a nice touch. Not the hotel's fault, but maybe they can request a later pick-up time on behalf of their guests.
4.0分
其他
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The room was clean & comfortable. Easy check-in. Only problem was when we checked in we asked for a quiet room. They put us at the end of the hall. Before midnight we woke to loud snoring from the room next door. They moved us to a different room. Then we had people above us running around in the morning. Need better sound buffer or better room assignments.
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酒店回复: Thank you for your feedback. While we are genuinely pleased to hear you found your room clean and comfortable and that our check-in was easy, we are truly sorry and deeply concerned about the noise issues you experienced.We understand how frustrating it must have been to be disturbed by loud snoring, prompting a late-night move, and then to still have your rest interrupted by noise from the room above the next morning—especially after you specifically requested a quiet room. We sincerely apologize for the noise caused by other guests that so negatively impacted your stay and robbed you of the peaceful rest you were seeking.We value your patronage and hope you will give us another chance. We are dedicated to providing you with the quiet, restful experience you deserve on your next visit.
5.0分
商务出差
Clean room, friendly staff, easy check in-out, Hot breakfast with lots of options. Overall great experience will definitely book here again.
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酒店回复: Thank you so much for taking the time to share your fantastic review of your recent stay with us!We are absolutely thrilled to hear that you had a great experience and that you plan to book with us again.
5.0分
其他
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Great location! Hotel was clean & the staff very friendly. We did not have time to enjoy the complimentary breakfast but that was definitely a great “extra”. We will be back!
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酒店回复: Thank you so much for taking the time to share your experience!We are delighted to hear that you enjoyed our great location, the cleanliness of the hotel, and the friendly service from our staff. It's always our goal to make every guest feel welcome.We hope you'll have a chance to try our complimentary breakfast on your next visit—we'd love to treat you!We look forward to welcoming you back soon!
5.0分
商务出差
The service was great, the room was comfortable, glad there was a turkey option for breakfast.
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酒店回复: We truly appreciate you sharing your experience! It's fantastic to hear that you had a wonderful stay where the service stood out and your room was comfortable.We’re especially pleased that you noticed and enjoyed the turkey option we offer for breakfast—we strive to provide quality and variety for all our guests.Thank you again for choosing Springhill Suites Lafayette. We can't wait to see you again!
5.0分
家庭亲子
The staff were so very nice. The breakfast was put up earlier than we are used too. The WiFi was not very good I kept having to rejoin it.
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酒店回复: Thank you so much for your review and staff praise. I'm very sorry about the inconveniences you experienced regarding our breakfast times and WiFi connection. We hope that next time your travels bring you back to the area we will have another opportunity to provide you with a wonderful guest experience here at Springhill Suites.
我没有给 5 星的唯一原因是有人闯入我的车偷走了我价值约 3600 美元的行李。
前台人员和警察也告诉我同样的事情。不幸的是，这种事情在该地区经常发生。
所以他们知道这种情况经常发生。但我认为他们并不关心客人，因为作为万豪旗下的酒店，他们在停车场没有安装监控摄像头。
晚上 11:40 整间酒店都响起火警警报，前台没有给出任何指示，这让人很恼火。酒店干净漂亮。
没什么可抱怨的
该地区非常好。房间很大
The rooms were good. However, there was no one at the front desk to check us in. There was a note saying, "They would be back in 10 minutes. We stood there for a while until someone finally walked up to help us. Also, the garbage truck beeping and banging around at 4 am was a nice touch. Not the hotel's fault, but maybe they can request a later pick-up time on behalf of their guests.
The room was clean & comfortable. Easy check-in. Only problem was when we checked in we asked for a quiet room. They put us at the end of the hall. Before midnight we woke to loud snoring from the room next door. They moved us to a different room. Then we had people above us running around in the morning. Need better sound buffer or better room assignments.
Clean room, friendly staff, easy check in-out, Hot breakfast with lots of options. Overall great experience will definitely book here again.
Great location! Hotel was clean & the staff very friendly. We did not have time to enjoy the complimentary breakfast but that was definitely a great “extra”. We will be back!
The service was great, the room was comfortable, glad there was a turkey option for breakfast.
The staff were so very nice. The breakfast was put up earlier than we are used too. The WiFi was not very good I kept having to rejoin it.