酒店回复: Thank you for taking the time to share your experience regarding your recent stay at our hotel. As a HiltonHonors member, you are among our most valued guests. We appreciate your feedback and are sorry to hear that you were unhappy with your stay. Our Executive Team is reviewing your feedback to ensure that it is used to improve our guest's experience. We hope that you will consider staying with us again in the future.
1.0分
情侣出游
原文
翻译提供方：Google
周六晚上10点，我尝试叫客房服务，但一直联系不上。前台甚至帮我转接了
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酒店回复: Summer, thank you for sharing your feedback. The team regrets any inconvenience you experienced when attempting to place your order. Your comments will be shared with the appropriate departments to ensure attention is given to these concerns.
2.0分
商务出差
原文
翻译提供方：Google
浴室很脏
房间没有热水
广告中说的“热水浴缸”根本不存在
工作人员没有提供任何帮助
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酒店回复: Thank you for taking the time to share your experience regarding your recent stay at our hotel. We appreciate your feedback and sincerely apologize for the water issues in your hotel room. Though we work diligently to ensure that our guest rooms are properly maintained to reflect our Hilton standard, we apologize that your experience did not reflect that. We alsoapologize that we were not able to provide you with the quality of service that you deserve. This isuncharacteristic of our hotel and staff, as we are always looking for ways to improve our customer experience. Our Executive Team is reviewing your feedback to ensure that it is used to improve our guest's experience. We hope that you will consider staying with us again in the future.
5.0分
商务出差
原文
翻译提供方：Google
一切正常。
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酒店回复: Es freut mich zu hören, dass Ihnen unsere Mitarbeiter und unsere Unterkunft gefallen haben!
4.0分
其他
原文
翻译提供方：Google
好的
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酒店回复: Samantha, thank you for sharing your thoughts. We appreciate your feedback and hope to welcome you back to Hilton Shreveport for an even more memorable experience.
4.0分
其他
Yes the room was nice and the service was excellent they make sure that your luggage got to your room and put up if you needed there help.
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酒店回复: Thank you for taking the time to share your experience regarding your recent stay at Hilton Shreveport. I am so pleased to hear that you found our staff and our property to your liking! We look forward to welcoming you back to our hotel soon!
3.0分
家庭亲子
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Hotel is beautiful, employees nice, accessible Starbucks, parking very convenient across the street, dinner was great. Room #1 had no hot water. Moved to room #2 which had hot water but shower head shook when turned on and it sounded like a freight train was on the other side of the shower.
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酒店回复: Thank you for taking the time to share your experience regarding your recent stay at our hotel. We appreciate your feedback and sincerelyapologize for the multiple maintenance issues in your hotel room. Though we work diligently to ensure thatour guest rooms are properly maintained to reflect our Hilton standard, we apologize that your experience did not reflect that. Our Executive Team is reviewing your feedback to ensure that it is used to improve our guest's experience. We hope that you will consider staying with us again in the future.
5.0分
其他
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The hotel was conveniently located to the wedding I was attending. Loved the availability of the shuttle. The driver and all the guys working valet were great. The restaurant in house was nice for a hearty breakfast. The restaurant employees were friendly, courteous and efficient. My interactions with the front desk were professional and friendly- room was very nice too! Great stay!
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酒店回复: Marie, thank you so much for your thoughtful feedback! We're delighted to hear you enjoyed your stay at Hilton Shreveport and found our team members so helpful throughout your visit. It's wonderful that our shuttle and restaurant added to your experience. We hope to welcome you back soon!
房间比较大，有免费接送机服务，前台的老头蛮热情的，早餐在1楼餐厅，不是自助，点餐上餐速度太慢了，味道也很一般
一切都很好，员工很友好，可能代客泊车团队需要更多培训。浴室很棒。房间每天都会翻新。城市和红河的景色很棒。
需要一些帮助
停车位在街对面一个简陋的停车场里——代客泊车员不在外面——餐厅里只有一份不错的水果沙拉——草莓和蓝莓都卖完了——我房间的马桶冲水不正常，保险箱锁不上，空调坏了
周六晚上10点，我尝试叫客房服务，但一直联系不上。前台甚至帮我转接了
浴室很脏
房间没有热水
广告中说的“热水浴缸”根本不存在
工作人员没有提供任何帮助
一切正常。
好的
Yes the room was nice and the service was excellent they make sure that your luggage got to your room and put up if you needed there help.
Hotel is beautiful, employees nice, accessible Starbucks, parking very convenient across the street, dinner was great. Room #1 had no hot water. Moved to room #2 which had hot water but shower head shook when turned on and it sounded like a freight train was on the other side of the shower.
The hotel was conveniently located to the wedding I was attending. Loved the availability of the shuttle. The driver and all the guys working valet were great. The restaurant in house was nice for a hearty breakfast. The restaurant employees were friendly, courteous and efficient. My interactions with the front desk were professional and friendly- room was very nice too! Great stay!